Gousto Reviews

Name: Gousto
Rating: 2.43

2.4 Rating 734 Reviews

32 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 734 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my first order in food faith, I had friends order for a dinner party and decided to order through Gousto. The order was placed to be delivered on the 19th of January having placed the order a week in advance. On the day off the delivery I had stayed in during the timeslot booked when to my amazement I was informed the delivery could not be made and a calling card left. Interesting as I have CCTV at home and when I informed Gousto, this was simply ignored and I was informed some days later this box off fresh food in fact could not be re delivered as the box was damaged. The fact no one had tried to deliver and I was lied to did not get resolved and because I was not happy I emailed in requesting a refund and not that the company was a least bit interested I had to dash out and buy ingredients last minute for the dinner party I was hosting. After 4 days I was informed a refund was made. And the subscription was cancelled. To my utter shock another payment was taken by the company and an order placed of my behalf. When I questioned this I was informed I had received the emails informing me to place an order and a reminder. I can categorically say no emails were received and after such a shocking service I would never use this company again. A company that not only lies to its customers but also removes money from there account. I feel so strongly against this service I have contacted trading standards and will make sure another customer does not suffer at the hands of gousto.”

Helpful Report

Posted 6 years ago

“Had a Gousto account for a few months. The food was average at best. Food portions were just right however. So decided to skip my orders for a few weeks and just forgot about it. On Friday morning, I receive a message from them saying they (Gousto) prepared an order for me without my authorisation. I cancelled this order on Friday morning and they now claim it was too late to cancel an order that THEY prepared for me without my authorisation. So now, we have a situation where they are going to send me food that I don't really want. So, food wastage! And they have charged me £34.99 for food that I didn't really want or authorize. Called them on the phone and encountered really rude condescending customer service. When I tried to explain that I did in fact try to cancel, the lady said I just couldn't have the option to cancel so now, they will apparently start an investigation on Monday! I have now cancelled my account with them and will try another service! Avoid for the customer service alone. They entice you with 2 weeks half price and then treat customers very rudely.”

Helpful Report

Posted 7 years ago

“Similarly I ordered a box and paid £24. I unexpectedly received another box of food the following week which I had not ordered but which Gousto had deducted another £24 for. I have just spoken to them and so far they have refused to return my £24 saying that I had subscribed...which I had not. Then I was told I had been sent an e-mail which told me that if I didn't decline they would choose another box of food for me and send it!!!! On reading those e-mails I discovered that this is in fact what happened. How is this right? I believe this to be a fraudulent and deceitful way to conduct business and will be contacting trading standard if this is not resolved to my satisfaction.”

Helpful Report

Posted 7 years ago

“I had a Gousto rep call at the house to tell me about the service the company provides. Excitedly i placed an order but it failed to be delivered. When I called the helpline they had no record of my order and despite their best efforts they could not trace my order. I am now having to contact MasterCard to get a refund on my credit card. A lot of hassle. Don't use this service.”

Helpful Report

Posted 7 years ago

“They are not free they taken £47 out of my bank asap and I have to wait 3-5 working days for a refund don't not use them they are a rip off”

Helpful Report

Posted 8 years ago

Gousto is rated 2.4 based on 734 reviews