GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,377 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,377 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not exactly the renewed I was hoping for. More visible signs of use than expected and a lower battery health than expected also”

Helpful Report

Posted 2 years ago

Hello Tommy, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Phone was perfect came well packaged minimal marks (Grade 2) very pleased”

Helpful Report

Posted 2 years ago

Hi Nichola, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Excellent customer service phone delivered quickly would highly recommend”

Helpful Report

Posted 2 years ago

Hi Kristy, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I’M SO HAPPY WITH MY PHONE! First I bought a grade b iPhone XR and it came but it had scratches all over the phone which was disappointing (not saying yours will) but then after I spoke to a nice lady named Rose and I was able to return the phone. After that I ordered the iPhone XR in the renewed condition and it’s absolutely wonderful. The battery health is 90% which is great, and I got the phone for under £235. It’s basically brand new and has no damage on it whatsoever. Was packaged well in a grade mobile box with adapter and cable, also came with sim ejector. I will definitely use grade mobile again, Thank you.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“At least clean a phone and sell good product. Very dissatisfied”

Helpful Report

Posted 2 years ago

Hello Sushil, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Grade mobile were great in every way my problem with last phone i got was sorted immediately with no fuss that’s why i have bought this phone for my wife and iam sure it will be great as well why get a phone on contract for three years go to grade mobile and go sim only job done 👍👍👍”

Helpful Report

Posted 2 years ago

Hi Jonathan, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Excellent service very quick deluvery”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Offer you the best price then automatically offer less once you send it - knocked exactly £100 off both mine I send it (at different times under different names). Both not a scratch on them, battery within what they wanted and no marks even though they allow for a few 'apparently' but then the price drops and they bid you down.... avoid like the plague and use a reputable phone company. No way of getting hold of them, they dont reply to emails and dont pick up the phone either.”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. During the Christmas period, we received an influx of orders and delays occurred, as we were short staffed with just 1 member of our team handling all such requests. In addition, if you need any further information as to why the quotation was deducted, feel free to reach our Customer Support team. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Once again, you have our apologies for the inconvenience caused and the delay. I hope you have a lovely day! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I'm satisfied 😊”

Helpful Report

Posted 2 years ago

Hi Hamdi, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Really un happy with this company I sent my phone in the 31st December 2022 and have heard nothing my tracking says it’s delivered but the company have not been in-touch I have emailed no reply and called but no answer. This site seems like a scam I am so annoyed as I sent in an iPhone 11 in great condition to trade in. What do I do now as I want to take this further 😡”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. During the Christmas period, we received an influx of orders and delays occurred, as we were short staffed with just 1 member of our team handling all such requests. From what I can see your order was processed and paid. Once again, you have our apologies for the inconvenience caused and the delay. I hope you have a lovely day! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“the phone has too many issues”

Helpful Report

Posted 2 years ago

Good afternoon Jan, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Great phone”

Helpful Report

Posted 2 years ago

Hi Toby, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Item didn’t arrive. Delt wit it well”

Helpful Report

Posted 2 years ago

Hi Lee, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Excellent service ! Next day delivery as promised. Reccommended!”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Really good quality phone would recommend 👍”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Perfect and perfect price”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I do not usually post reviews, but felt it necessary on this occasion. Please avoid this company. I have used many companies to sell mobiles to in the past and this one is by far the worst - exceptionally poor! They will offer you the best price but, once you send them the phone, they will offer any excuse to reduce their offer, in our case by £110 due to “5 light scratches that are not visible to the naked eye!” Simply the worst company I have ever dealt with! A disgrace - avoid at all costs!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I recently purchased a phone from Grade Mobile. Great price. I ordered on an afternoon and it arrived the following morning. The phone is in awesome condition. I’d highly recommend them.”

Helpful Report

Posted 2 years ago

Hi Jayne, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“why didn't the phone come to me”

Helpful Report

Posted 2 years ago

Hello Alberto, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“ORDER GM211852 The phone case that i paid 9 pounds for, is not for the iphone xr, the battery not working well, from 85 with no use drop down to 45-40 in about 2 to 3 hours. Not going to use Grade mobile again.”

Helpful Report

Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,377 reviews