GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.50

4.5 Rating 2,391 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,391 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a phone that had a faulty battery I then returned it, they claimed the screen was damaged and refused to refund my money. The phone was in perfect condition when I returned it in exactly the same packaging it arrived in they then refused to refund the full amount. shocking service. AVOID this company”

GRADE MOBILE 1 star review on 4th May 2022

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. From what I can see the device was returned to us with physical damage evident and as per our Terms and Condition, since it wasn't reported within 24 hours of the parcel's arrival (more than a month later to be exact) your warranty was avoided. Though since you are an existing customer and as we do for all of our customers we always try our best to accommodate all requests. With that in mind, I can see that we also suggested a discounted repair, which has been agreed upon. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 3 years ago

“I paid for an unlocked phone and received a sim locked phone very inconvenient”

Helpful Report

Posted 3 years ago

Hi Rabia, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused. From what I can see our Customer Support team has already been in contact with you and your device is currently getting unlocked by Vodafone I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 3 years ago

“Thanks, this is the first time I’ve used your Services to purchase a nearly new Mbl’ Phone 📱. Excellent service and your prompt communication etc.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“Excellent phone & brilliant service”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“Very clean IPhone 11.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“Brought through Amazon as new prestige condition phone arrived in poor condition sent back the same day they received it next day two weeks later still no refund and no communication despite emailing them going to raise a dispute to try and get a refund”

Helpful Report

Posted 3 years ago

Hello Paul, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 3 years ago

“Excellent quality,phone is as described,spotless.thank you”

Helpful Report

Posted 3 years ago

Hi, We can’t thank you enough for the kind words about your purchase. Your review means a lot to us and lets us know we’re on the right track! If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“The phone arrived on time and early on the day! In a refurbished condition but looks even better! Looks and feels like a new iPhone completely and for half the price of the RRP you can’t complain”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“This is a fraudulent company - do not use!!! I sent them an iphone XR in pristine condition, great battery life. They quoted me £188. Then once they had the phone they changed the quote to £100 and tried to claim there were scratches and that it was in grade C condition! I have photos (and the actual phone back in my possession) to prove the phone is in perfect unscratched condition. They clearly hope that people can't be bothered to have the phone sent back to them. They are criminals and have wasted my time. STAY AWAY!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 3 years ago

“Exactly as the description says love it. Very cheap prices. Iphone X for only £178.”

Helpful Report

Posted 3 years ago

Hi Theo, We can’t thank you enough for the kind words about your purchase. Your review means a lot to us and lets us know we’re on the right track! If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“Purchased a iPhone XR brilliant value for money and phone was in excellent condition. Would definitely purchase from again.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“Absolutely brilliant. Was nervous about ordering a reconditioned IPhone but have to say when it arrived day after ordering professionally packaged I was less nervous I opened the box to find that the phone looked brand new. Not a mark on it. Would not hesitate to use this company again. Just left feeling like I dealt with a company who go out of there way to provide a great customer experience. Thanks”

Helpful Report

Posted 3 years ago

Hi Scott, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“Excellent, fast service, thank you - the phone and case arrived in extremely good condition!”

Helpful Report

Posted 3 years ago

Hi Darren, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“Reliable seller, good quality phones, and unlike some others they only sell what they have in stock (no waiting, no disappointment). I have bought a couple of phones from Grade Mobile so far, the first one developed an issue after a few months, it was replaced without any hassle within the 12-month warranty period. Great service. Just bought another phone, excellent quality like new, 100% battery capacity, very pleased.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 3 years ago

“this watch locked and i dont know its stolen or no and how u can buy like this locked woth iphone i m in germany its now bad experience my is stuck now”

Helpful Report

Posted 3 years ago

Hello Amanpreet, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 3 years ago

“Great service and although my new IPhone is listed grade B, it looks immaculate. I also bought a cover and protective case at the same time from GRADE as I wish to keep this IPhone, unlike my previous one, as protected as possible! Many thanks”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 3 years ago

“Unfortunately our refurbished phone has arrived sim locked - one birthday ruined.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 3 years ago

“First class👌💯”

Helpful Report

Posted 3 years ago

Hi William, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

“I ordered a refurbished iPhone 11 pro max. I expected to have 100% battery life but it came with 87%, so a little disappointed for this. Everything else was perfect, quick delivery and the iPhone in very good state.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. All of our devices (including our Renewed series) stand at a minimum of 80% and above, without any guarantees that the Battery Health will have a specific percentage. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 3 years ago

“Loving my iPhone XR its like new quick delivery as well”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 3 years ago

GRADE MOBILE is rated 4.5 based on 2,391 reviews