GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.52

4.5 Rating 2,375 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,375 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

Write Your review

Tell us how GRADE MOBILE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately our refurbished phone has arrived sim locked - one birthday ruined.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“First class👌💯”

Helpful Report

Posted 2 years ago

Hi William, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I ordered a refurbished iPhone 11 pro max. I expected to have 100% battery life but it came with 87%, so a little disappointed for this. Everything else was perfect, quick delivery and the iPhone in very good state.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. All of our devices (including our Renewed series) stand at a minimum of 80% and above, without any guarantees that the Battery Health will have a specific percentage. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 1 year ago

“Loving my iPhone XR its like new quick delivery as well”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“If I could give zero stars I would If I could give zero stars I would This company is a scam - AVOID they sales tactic is to offer a high price & then significantly lower the price based on damaging the device I sent a mint condition iPhone 12 and they offered £150 lower based on it be a “B” condition due to perceived damage I reluctantly had to accept as I was concerned they would actually damage the device intentionally and/or never actually send me the device back. In addition they look 36 hours to pay me the money at the lower valuation despite multiple phone calls & emails, and having confirmed my bank details over 5 times. I would NEVER use their service again and will actively alert others to avoid their service. “OG exclusives London” finally made a payment but I am frankly so annoyed at this entire process I will never use Grade Mobiles again, 100% AVOID THIS COMPANY”

Helpful Report

Posted 2 years ago

Posted 1 year ago

“Perfect condition and great delivery.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“I got my watch on friday and its bn on charge for 2 days and as soon as i take it off charge the battery drains. I ordered a grey watch and got a white one. It also doesnt get notifications for messages i want to return it”

Helpful Report

Posted 2 years ago

Hello Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“excellent...phone arrived just as described”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Great service”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Phone came fast and works well, really good price aswell!”

Helpful Report

Posted 2 years ago

Hi Joley, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Arrived very quickly and excellent condition.”

Helpful Report

Posted 2 years ago

Hi Shelly, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Fantastic service - 2nd time using them, products are very well refurbished. I will use the company again in the future”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Son happy with his phone apart from a few scuffs on the edges of the phone it’s like new. The scuffs are to be expected with it being a Grade B”

Helpful Report

Posted 2 years ago

Hi Sheila, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Amazing amazing amazing! Absolutely in love with grade mobile! Second phone I’ve bought from them I won’t go anywhere else anymore! Always so supporting and helpful if you’re struggling! And will always answer and help if you’re stuck or confused! Amazing brand defo Recommend to anyone💞thank you so much! The phone is always in the best condition you would never be able to tell that it is refurbished and it’s always sent super quick and packages perfectly”

Helpful Report

Posted 2 years ago

Hi Evie, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“This is the second phone I have bought from Grade Mobile. No hesitation in recommending them. The 'renewed' phone I bought, an iPhone XS, is like new, without a blemish and it has 88% battery health. Quick delivery, well packaged, I could not be more satisfied with the purchase.”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for leaving a 5-Stars review. Here at GRADE MOBILE, we continuously strive to serve you better. Looking forward to helping you in the future! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I am very pleased with the service I have received from Grade Mobile. My new refurbished phone is meeting all my expectations. David”

Helpful Report

Posted 2 years ago

Hi David, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 2 years ago

“My 3rd purchase and I will be back...all products look like new...”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“All in all fantastic price, and great quality product.”

Helpful Report

Posted 2 years ago

Hi George, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

Hi Christina, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“It's comes on time the phone is ok apart of a lots of scratches.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,375 reviews