GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.49

4.5 Rating 2,396 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful phone arrived broken and need a whole new screen to be fitted”

Helpful Report

Posted 5 years ago

“Decent and reliable service”

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Posted 5 years ago

“I seen all different reviews so was Apprehensive but brought one anyway, it got delivered on time but decided I didn’t want it, so I sent it back with the 14 day change your mind Guarantee, I rang numerous times and no answers what so ever so I emailed and got a reply with a return label , I sent it back on the firiday and was refunded really quick by the money which I was so glad about because I thought it would take ages but it surprised me :)) so can’t fault them there”

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Posted 5 years ago

“Have emailed and called multiple times and had no response! I ordered an iPhone XR that was graded B, it’s arrived and there are dark green patches under the screen which I’ve been told my several phone people that that is not good and the screen is on his way out! This phone cost me £300 and as a single parent I’m now having to stress and not be able to use it due to the risk of me worrying about the screen! I’ve bought multiple phones from these people but this is the worst phone I’ve had and yet graded the best?!”

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Posted 5 years ago

“Awesome products. Reasonable prices Always Happy”

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Posted 5 years ago

“Appalling customer ‘care’ ...trying to get my A1 quality iPhone 6 Plus returned to me after they changed their £60 offer to buy from me to an insulting £4.75! Stating that it had dents scratches etc .....(I have photographs to prove it was in excellent pristine condition) and that the battery was faulty and the reason I was selling was only because of its age I could not update to iOS 14.1 Keep sending me ridiculous emails telling me that I need to post my phone to them ??? How can I when they already have it ? Will be contacting Trading Standards to report this scam Beware of this unscrupulous company !”

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Posted 5 years ago

“Grademobile are the most trustworthy and reliable guys! They always have the best prices compared to other competitors and I’m so glad I found this company🙏🏽”

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Posted 5 years ago

“I bought a phone a months ago! and it’s amazing, seems like a brand new, and everything in a good condition i really recommend it”

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Posted 5 years ago

“Grade Mobile prices are fantastic and the quality of the phones are aswell”

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Posted 5 years ago

“Refurbished iPhone 7 stopped working 6 months after purchase because of a hardware problem linked to refurb and updates. Warranty is totally meaningless and Grade Mobile has absolved all responsibility. I would not recommend them at all.”

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Posted 5 years ago

“I was quoted £102 for my iPhone 7 128gb in working order. I received an email after sending my phone reducing my offer to £55 due to the battery quality. (The battery was replaced by Apple less than 2 years ago.) After asking for my device back they then made a 'final offer' of £60. Avoid.”

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Posted 5 years ago

“THIS COMPANY IS A SCAM!!!!!!!!!! They have taken my handset and after offering me an absolutely appalling price for it, they are now failing to return the handset back to me. This is THEFT! DO NOT USE THEM.”

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Posted 5 years ago

“Sold and posted my phone 24 days ago, no confirmation and no payment from Grade Mobile. Avoid this company!”

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Posted 5 years ago

“Awful, this company is a scam! They took my phone and I haven’t received any money! The customer service number doesn’t work and they aren’t responding to my emails Stay clear”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Excellent service! Fast response time and speedy delivery! The phone is in excellent working order and not a scratch or mark anywhere. I would definitely use your company again. Thank you!”

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Posted 5 years ago

“Unfortunately I bought a iPhone 8 had it a week had a little touch issues having to turn it off and on again now I touched screen yesterday morning and all of a sudden the screen is cracked I’m wondering how the hell it’s cracked so easily don’t make sense !!”

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Posted 5 years ago

“Poor service , phone number incorrect, no one replies to emails . Customer service isn’t shocking .”

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Posted 5 years ago

“Bought IPhone XS grade A from Grade Mobile. It looks like brand new and everything is in order. The post was very fast. Took one day to arrive which is convenient because I lost my old phone. However, my battery health is 84% when received but I’m not complaining since they guaranteed the battery health will get minimum 75%”

Helpful Report

Posted 5 years ago

“Shocking customer service, terrible communication, delivery time rediculous. I actually thought I had been scammed. Quick to take almost £400 but I'm sure if I hadn't bombarded them with emails I still would have no phone. They didn't reply to a single email asking for confirmation of order tracking number or anything I'll never buy from here again. WORST COMPANY EVER”

Helpful Report

Posted 5 years ago

GRADE MOBILE is rated 4.5 based on 2,396 reviews