GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.49

4.5 Rating 2,396 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The back camera on the phone doesn’t work and switches itself off from time to time. Too much hassle to send back as I need a phone for work. Won’t buy from you again I’m afraid”

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Posted 5 years ago

“Came rapid.well pleased with the phone mint condition”

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Posted 5 years ago

“The phone was dirty, there was dirt around the camera rim. There was dirt on the side of the phone as well the main screen. Considering we are in a pandemic they should automatically clean the phone, I as a pregnant women shouldn't have to clean dirt of a recently purchased phone. Very disappointing.”

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Posted 5 years ago

“Amazing”

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Posted 5 years ago

“Absolutely pukka company”

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Posted 5 years ago

“I really like the phone and the service is so quick.👍👍👍👍 I wish next time to see more product. Thank you”

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Posted 5 years ago

“The guys that work at costumer service are really good”

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Posted 5 years ago

“Got my son a unlocked phone for his birthday quality looked good but sim cards do not work in the phone, emailed them and they take ages to reply 3 weeks later issue still no resolved ! Son still waiting for a Working phone 😔”

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Posted 5 years ago

“Ordered iPhone charged it up it was hot to touch and only stays in 5 minutes 😡”

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Posted 5 years ago

“Worst customer service ever! I would never use again or recommend ,a week after ordering still not had a reply to emails or messages on social media and phone number just cuts you off so god help anyone wanting to get a repair or replacement under warranty . Seriously buy elsewhere.”

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Posted 5 years ago

“Terrible Service. Bought the iPhone XS in renewed condition. They obviously replaced the original screen with a cheap one as the middle of the screen is unresponsive and the phone clicks on things by itself. Customer service is non existent, have been trying to get hold of them for a week now to organise a refund and have heard nothing back. Don’t waste your time or money.”

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Posted 5 years ago

“Great phone well worth ordering”

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Posted 5 years ago

“Ordered a refreshed phone, received a “b” grade phone. Sent old one in to them and after 3 days of them receiving my phone I’m still waiting on payment “we pay the same day we receive your old device” not really accurate!”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“When I first purchased my device I traded my old phone in for money off it. I had constant problems regarding money with the company and they ended up taking nearly twice the amount of money out of my bank account. This was money that I couldn’t afford to lose. They then took twice the amount of money that they owed me for the phone I sold them. It took nearly a month to get the whole process sorted out and every single time I tried ringing the company to communicate with them about my problem they didn’t pick up. Even mon-fri 9-6. The product I bought is in good condition and it works perfectly, however the customer service and admin for this company is shockingly bad and I will not be recommending it to anyone who wishes their purchase to be straight forward.”

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Posted 5 years ago

“Awful service communication was terrible they sent the wrong phone then took a further 12 days to get correct one avoid at all costs”

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Posted 5 years ago

“Having had problems with my first purchase which was repaired, returned but still defective I opted for an upgrade to an i8+ and this was agreed without fuss and delivered virtually straight away. GrAde were very accommodating. Satisfied customer.”

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Posted 5 years ago

“TERRIABLE I will not recommend Grade Mobile to anyone neither will I ever buy from you again. But grade A mobile get supplied a grade B acceptable? NO”

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Posted 5 years ago

“This has to be worst customer service experience ever. Phone arrived dead and fails to work. Returned immediately, Waiting over a week for confirmation received and a refund. Email the customer service, keep getting a standard reply concerning covid, with no commitments to resolve. Still waiting. I will not be using this service again.”

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Posted 5 years ago

“Absolutely shocking company! No customer service and sent me a phone that I couldn’t use as it was locked to Vodafone who wouldn’t unlock the phone so I could use my EE SIM card in there! Out of money and out of a phone!”

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Posted 5 years ago

GRADE MOBILE is rated 4.5 based on 2,396 reviews