GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.49

4.5 Rating 2,396 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent off my iPhone XS Max over two weeks ago and still awaiting payment. Was originally quoted £400 and then received an email stating they had taken money off due to the battery not working. This is completely untrue as the battery health had been tested prior to being sent off. Either way I still haven’t received a payment despite me sending numerous emails. I’m starting to feel scammed. It was an excellent condition phone I sent off and could have sold it myself with a lot less hassle and probably for a lot more money. My advice would be to not go through this company if you want to sell your phone I know I wish I didn’t. Still no payment over two weeks later don’t believe the ‘same day payment’ it’s balls.”

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Posted 5 years ago

“Absolute joke, received my phone on Thursday the 8th of October it's now Monday the 14th false promise of payment within 24 hours of receiving the phone, please do not use these cow boys”

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Posted 5 years ago

“Sounds like a trend of offering one price then when received getting a much lower price. I sold my pixel 3 at a quoted price of £140 and they gave me £59.13 for it..... Forget trying to get in contact with them as they don't answer emails or phone calls. Absolute sham of a company that I have reported to trading standards. Avoid.”

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Posted 5 years ago

“Excellent service from ordering phone to receiving it. My daughter is very happy with her iPhone XR ☺️”

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Posted 5 years ago

“Was quoted £172 for my phone which was immaculate and had not a scratch on it. Was then sent an email saying the housing was damaged and the case was broken and the screen cracked with screen burn offering me £6.20. I refused and was then offered £30 which I refused again telling them to send my phone back. I took pictures to prove this as well. DO NOT USE THIS COMPANY UNLESS YOU WANT RIPPING OFF”

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Posted 5 years ago

“Sold my phone. It didn’t have a mark on it when it left me and meet all the criteria but they revised my price by over 120 saying it was damaged. Won’t not recommend them to anyone”

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Posted 5 years ago

“Bought an Apple Watch and the actual watch was not inside not getting anything back from use customer service has been the worst Iv ever dealt with”

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Posted 5 years ago

“Brilliant product , fast and secure delivery . Better than expected would highly recommended to friends and family”

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Posted 5 years ago

“First time ordering from Grade mobile and wasn't disappointed at all rapid delivery and phone was packaged up safely and was exactly as the description. Extremely pleased and will be ordering from here again”

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Posted 5 years ago

“Was not expecting as many scratches .... it’s mostly all the screen :(”

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Posted 5 years ago

“East checkout fast delivery highly recommend”

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Posted 5 years ago

“Received a damaged phone and can’t get in touch with them to resolve the issue have emailed 3 times and telephoned 12+ times nothing. Non existent customer service will never use this company again”

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Posted 5 years ago

“Oedered my item 2:40pm Friday was delivered 9am sat. Everything seems fine as only checked due to being xmas present x”

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Posted 5 years ago

“You sent me the wrong phone and I’m trying to get in contact with you and I’ve sent over 5 emails to you”

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Posted 5 years ago

“Brilliant service, very fast, phone like brand new. Very happy 2nd time used them and will again !”

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Posted 5 years ago

“Phone arrived on time as stated on the website, condition of the phone was exactly as described! Can’t fault the service at all! Will definitely be using again”

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Posted 5 years ago

“Fantastic and respectful team 👍”

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Posted 5 years ago

“Amazing products at great prices”

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Posted 5 years ago

“Excellent smart phones can’t even tell they have been refurbished, highly recommend”

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Posted 5 years ago

“Great service will definitely use again”

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Posted 5 years ago

GRADE MOBILE is rated 4.5 based on 2,396 reviews