GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,387 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid selling your phone to them. They offer high quotes until they get the phone, then use what looks like a generic email stating loads of damage and issue which were not there... Phone numbers don’t work and emails are not replied to. All the bad reviews can’t be made up... If it helps GRADE Mobile is a trading name of O G Exclusives London Ltd. Companies house will help guide you to the owner... Alternatively i’d suggest you turn up at their unit to get your phone back. Unit 14 Glenmore Ctr.Shearway Bus. Pk. CT19 4RJ”

Helpful Report

Posted 4 years ago

“They take your money and run! Sent a faulty phone back for a refund they claim the box was empty on arrival I asked them to put in a claim for Royal Mail as it was their postage and never heard again! They kept my £109 and guessing whatever they claimed for!! Terrible company!”

Helpful Report

Posted 4 years ago

“Awful company, offered a decent price, sent my phone only to be told it was scratched and faulty, it wasn't, emailed them and they offered a bit more which I said I would take, then total silence. Emailed again and they now day they will return it. Avoid like the plague.”

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Posted 4 years ago

“I wouldn’t waste my time or energy with this company, they have very bad reviews , Otherwise enjoy a rollercoaster ride if your up for it , I was charged £25 to have my item back after 9 days, The customer services is next to none existent, They don’t answer calls or emails etc, I was called by Aidan to ask off my experience to which I told him the most horrible experience I have ever had, And I use company’s Often to recycle, but yet never experienced this lack of customer services no reply’s, Being charged £25 to have my item back which took over 8 days After the website states free returns, My device was being quarantined for 14 days before it was even looked at or tested, so I rejected this and asked for it to me sent back to me, after some flight they finally agreed to send me this back but with £25 charge, Aidan told me this should have never been the case and assured me he would get this looked into. To which you just hit a dead end, no refund no response, But the are good for buying items they instantly take payment and you receive goods next day, But the recycling side off things is a farse, a jock incompetence off the staff is ridiculous, So if you want to get paid hassle free then don’t use this company If you want to wait upto 2 weeks for payment then I guess why not,”

Helpful Report

Posted 4 years ago

“Please contact me ASAP my phone has arrived faulty and needs returning or replacing”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. They are not as speedy as claimed. I sent my mobile off to them nearly a week ago and so far still not been paid! My phone was just over a month old in pristine condition with not a mark on it, however they are claiming the screen is damaged and needs replacing plus damage to the casing and are now offering just under £50 less than the original offer, which coincidentally is not far off the price they are now offering on their website, so it seems they are trying to fob me off with lies so they can get away with paying the lower price. They don’t answer their phones, don’t reply via Messenger and emails take an eternity for them to reply to - and even then it’s when you’ve chased them repeatedly. They DON’T provide a speedy service They DON’T communicate back They DO lie to their customers AVOID this absolute joke of a company!!!!”

Helpful Report

Posted 4 years ago

“I have seen a lot of posts about how this company is a scam and I can honestly say I couldn't disagree more. First class service from day 1, regular comms updates and more money than I expected for my trade in phone! Thanks so much Grade Mobile!”

Helpful Report

Posted 4 years ago

“This company is completely dishonest, they will tell you your mobile is damaged, when it's not and try and reduce the offer! Sent a phone is for recycling, the device has been re-graded against a completely different grading system which states the 'good' condition I sent the device against is actually only for brand new devices. My device has 100% battery health and was spotless after 11 months in a case and screen protector. This is not a trustworthy company”

Helpful Report

Posted 4 years ago

“This company is a scam. As seen many times in this thread, I was offered £437 for my iPhone 11 (256Gb). However, I quickly received an email telling me that the battery life was not as expected and it had a dent. As such they could only offer me £375. The phone was just 11 months old, and the battery was no worse than when I first received it. There was no dent and I had taken photos of its condition before sending. This appears to be a very common practice, with the company hoping people just accept the lower offer once they have sent the device. Do not use this company.”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“Top tier service Ellie was amazing at helping me get an address change when i put in the wrong one.”

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Posted 4 years ago

“Not good at alll phone came faulty on deliver no return sticker to send back the touch screen had to be double clicked just bad”

Helpful Report

Posted 4 years ago

“Ordered an iPad arrived with 28% battery, the battery wouldn’t charge, there was a line down the middle of the screen that didn’t disappear. I’ve asked for my money back and had to go through a lengthy returns procedure, I’m yet to receive confirmation I will get my refund. This company concerns me due to the standard of product I received not fit for purpose on arrival, along with their returns & refund policy.”

Helpful Report

Posted 4 years ago

“Great phone for a refurbished not a mark on it looks brand new”

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Posted 4 years ago

“Shocking customer service or the complete lack there of.”

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Posted 4 years ago

“Excellent service ordered a iPhone 7 for my daughter arrive next day.”

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Posted 4 years ago

“I sold my iphone 11 pro max 152gb to Grade for a secured price of £750.11, posted it and then got an email to to say " the battery is below the recommended percentage and will need to be replaced and the screen has scratches present." and therefore they reduced price to £609 - nowhere on the grading scale does it mention the battery health and also i know the phone didn't have any scratches because it was in a case with a screen guard for it's life. it seems following the iphone 12 release they decided not to uphold the secured price and reduce in line with other buyers. also reading reviews it's the same tactic they've done with other customers scam artists. phone line is not in use and they diced to ignore my complaint”

Helpful Report

Posted 4 years ago

“Apple Watch series 3. Arrived when said, only downside is it doesn’t come in original box. I would recommend putting it on the website for insight. Other than than super happy with it and the service”

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Posted 4 years ago

“Phone was like brand new, quick delivery, fantastic service will definitely be back.”

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Posted 4 years ago

“Quick delivery and all is working perfectly so far. Would definitely recommend.”

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Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,387 reviews