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Grasslands Turf Reviews

4.4 Rating 552 Reviews

85 %

of reviewers recommend Grasslands Turf

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Phone:

01565 723831

Email:

orders@grasslandsturf.co.uk

Location:

Free Green Lane, Lower Peover, Cheshire
Knutsford
WA16 9QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased at least 4 lots of bissetti bamboos from grasslands in the past 2 months, each plant is different but the last lot of 35litre bamboos was very flimsy as the leaves had fallen off, the pots appear to have not been watered for a long time and were dry, many new shoots(3 shoots in 1 pot) had broken off due to dryness and /0r during transportation. new shots at the root end were too dry to have survived”

Posted 8 years ago

“Easy to order, delivered when said, excellent service and Turf.”

Posted 8 years ago

“Very pleased with the quality of turf. The speed of delivery and the smoothness of the whole transaction.. Thank you”

Posted 8 years ago

“Excellent product at a great price. Felt for the delivery driver though as 1 tonne of stone was delivered on a pallet and if I wasn't there to help him he probably wouldn't of been able to drag it onto the drive, just glad I was at home when it arrived .”

Posted 8 years ago

“easy to order and good product will use again in the future”

Posted 8 years ago

“Website easy to understand and use. Telephone queries answered swiftly and clearly. Very speedy delivery even to deepest Cornwall. Helpful courier contact on day of delivery. Competitive prices and delivery charges. Please convey thanks to helpful delivery driver who still had two more calls to go when he got to us at 6.30pm.”

Posted 8 years ago

“Recently had a delivery of gravel, arrived when they said and was put in exactly the right place as specified, even though I was out. Would certainly use again.”

Posted 8 years ago

“Good quality turf at excellent price with free delivery. Great service. Thank you”

Posted 8 years ago

“Good quality turf and excellent delivery service would 100% recommend grasslands turf.”

Posted 8 years ago

“Competitive price, keep you updated with delivery details and good customer service.”

Posted 8 years ago

“Delivered when they said , no problems and grass was good would recommend to use again”

Posted 8 years ago

“Very efficient. Good communication - very reassuring. Very friendly too. Than you”

Posted 8 years ago

“Prompt delivery. Very healthy grass which is already growing and blending with our lawn.”

Posted 8 years ago

“Good service. The ordering was easy and quick and the product turned up within the alloted time sent to me after ordering. All in all the ordering was a good service. The only complaint I have is the delivery driver. I was unfortunately not at home when my order arrived and left instructions to call me to tell the driver where to put the order. He said he was unable to get the bag of topsoil outside the front of my house or the back of my house as he only had a pump truck. I have used a pump truck many times and see no problem to get it to at least one of the places where I wanted it. I am lucky that my brother and sister in law live in my close and said I could put it on their drive way as long as there was enough room left for a car. He spoke to my sister in law and he told her I said to put it on her front garden/lawn She said "i don't think he would have said that" he said I did and was adamant that he was going to put it there despite there being a perfectly good drive to put it on right next to the garden. Even if I had have said to put it there he should have listened to the home owner who didn't want it there. Apparently he became quite irate when she said she didn't want it on her front lawn but eventually agreed to let him put it there as she didn't want to argue anymore as she is heavily pregnant and was feeling unwell as she had to stand for so long speaking to him. He then took about 15minutes apparently to get the bag off the truck and then knocked on the door and was asking her for instructions, i assume wether to turn the pump truck left or right etc. he then couldn't get it on the garden and my sister in law's Dad with a bad hip turned up and ended up helping him push it onto front garden. He also didn't have the pump truck high enough and so left massive holes where the pallet had scraped along the soil and grass on the front garden. Luckily this is being relandscaped as not in a great condition otherwise you would be recieving a complaint from my brother for damaging his front garden I am sure, especially as he was asked by the home owner not to put it there, whom I feel he should have listened to and not the person on the phone, even though I said to put it outside the front of my house and not theirs and on their drive if he couldn't get it outside mine. My sister in law gave the same instructions to him that it was to go outside my house and if he couldn't get it there for some reason then put it on their drive. My sister in law was very tired from standing and arguing and waiting for him to do it as he wouldn't seem to let her sit down as kept knocking on the door for help. I personally think this is pretty poor service having to have a pregnant woman and her dad helping someone that is paid and trained to deliver the topsoil but it clearly not proficent. My brother was going to order gravel from you but is considering not now as his wife was upset and also came home to find a bag of topsoil for someone else on his front garden/lawn. It is a shame as otherwise the service was very good and I was very happy as it is a good product, price and well organised. I did find having several different websites confusing as if i typed in the same address on computer, iPad and iPhone I got a different site on each with different information each time. One appeared to be an old website.”

Posted 8 years ago

“The quality of the turf was much as expected although one role was poorer quality than the rest. However, altogether four roles were damaged, probably by the deliverer. The first delivery arrived while I was out but my wife was at home. The delivery driver emphasised on a number of occasions that we had only paid for kerb side delivery (we have a long gravel drive) but then proceeded to have difficulty off loading the pallet onto the kerb. In the end about half of the roles were unloaded and stacked by hand, with the help of my 60 year old wife !!! We changed our plans when we started laying the turf and had to order some more. I decided to do this by phone and took the opportunity to tell the lady on the phone about the problem we had with the delivery and the damaged roles. Much to my surprise we didn't even get an apology ! So, the turf was OK but the service was well below par.”

Posted 8 years ago

“Left on the public road not as requested. Colour not as expected. Need to order more but won't due to bad service”

Posted 8 years ago

“VERY GOOD SERVICE AND VERY HELPFUL”

Posted 8 years ago

“Very pleased with the slate chips, which were very competitively priced and exactly what was wanted. Customer service was also very helpful, both via email and over the phone. One minor improvement that I might suggest to the web-site would be a little more information on the free-delivery - such as the date will be confirmed via email after the order is placed and that the slots are whole days only.”

Posted 8 years ago

“very good quality product but delivered on the wrong day.”

Posted 8 years ago

“Great turf and great service. The grasslands team went out of their way to sort a problem with the delivery (which wasn't of their making) promptly and working to our needs. Turf looks fab! Thank you.”

Posted 8 years ago

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Grasslands Turf is rated 4.4 based on 552 reviews