Green Aqua Reviews

Name: Green Aqua
Address: Than Karoly 23-25, ,, Budapest
Rating: 4.89

4.9 Rating 5,163 Reviews

97 %

of reviewers recommend Green Aqua

4.9

Based on 5,163 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Green Aqua:

Aquascaping - Nature Aquariums / Showroom and Store

Visit Website

Phone:

16104627

Email:

info@greenaqua.hu

Location:

Than Karoly 23-25, ,
Budapest
1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my second order, for some in vitro plant....good package and quick delivery...but, 1 of the pot of plant was open ! and it was not due to the delivery( plastic was cut in a good way! result plant came a little dry.....)...don't know if some piece of plant was missing....that why only 3 stars....otherwise it will be 5.”

Helpful Report

Posted 2 years ago

Dear Alexandre, Thanks for your words and feedback. Sorry to hear that the plant box opened on the way to you. If you experience an issue with it in the first week or so, please drop an email with a photo to our support team and we will help you. Best, Green Aqua

Posted 2 years ago

“Generally the order is dispatched with 1-2 days but this time more than 5 days have passed and the order is yet to be dispatched”

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Posted 2 years ago

Dear Harshal, Thank you for your feedback. Quickly checked your order and it was placed on Friday. We've sent out on Monday. Please be informed you can track the package on your account page and we also sent an email with the tracking number on Oct 18th. Thank you for your order, Best, Green Aqua

Posted 2 years ago

“Very good service but poor packaging. One of ADA in vitro plants got squashed and the fertilizer that the plant was in was on my other stuff.”

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Posted 2 years ago

“For this particular order it took longer than usual and I didn’t receive an email with tracking. Plus it was difficult to find the tracking in the order info on the site, cause it would not open any info. I assumed it was GLS so I was eventually able to find more info but I remember this was available info in previous orders. Most of the planta received were in medium condition. Not the usual fresh and healthy plants that you get with in-vitro cups but on the contrary they were shrunk and not so healthy. They are still having a hard-time picking up in the tank and some had shrunk so much that it’s difficult for them to stick to the soil and I found them floating around often and had to replant. Had better experiences in the past. Keep it up!”

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Posted 2 years ago

“Az átvetett külső szűrő doboza olyan volt mintha fociztak volna vele félve nyitottam ki,szerencsére a készülék sértetlen volt.Az üzlet csodálatosan szép az ilyen apróságoknak!!! nem volna szabad előfordulnia.”

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Posted 2 years ago

Kedves László, Köszönjük a visszajelzést. Ha esetleg van fotó a sérült dobozról, kérjük küldje el emailben, hogy ki tudjuk vizsgálni. Elsőre szállítás közbeni hibára gondolunk, de szeretnénk kizárni minden lehetőséget. üdvözlettel,

Posted 2 years ago

“4/7 Micranthemum Montecarlo survived the shipment”

Helpful Report

Posted 2 years ago

Dear Roberto, Sorry to hear about the issue with the shipping. Please feel free to reach our customer support in email and we will help you. Please make sure to send us a photo on the damaged plants in your email. Best, Green Aqua

Posted 2 years ago

“Product arrived in good condition and everything working as expected. However, when i pay over £40 for shipping i expect it to arrive on time, which it did not.”

Helpful Report

Posted 2 years ago

Dear Joe, thanks for your feedback, we appreciate it. Unfortunately we do not have control over the UK export process. We have a rough delivery time which slightly can change based on the customs administration. Hope this will be faster and better in the future between the EU and UK.

Posted 2 years ago

“you are absolutely the best but you are too much expensive for same products according prices of other shops with the same brands and same articles so this is not acceptable for this reason only 3 stars, I know that you are the first to have some new products but you cannot sell them always at prices more high of the other shops on line”

Helpful Report

Posted 2 years ago

Dear Danilo, Thanks for sharing your thoughts and appreciate your feedback. Could you please share with us the items you're referring to? Please drop us an email so we have a better understanding. We focus on heavily to offer competitive prices all around Europe. Green Aqua carry many brands and do wholesale as well. Sometimes we're the first who bring an item to the EU and need to set the price together with the manufacturer. Would like to learn more about those specific product. Please share with us in email. Look forward to hear from you. Best, Green Aqua

Posted 2 years ago

“All the palts arrived in not perfect condition. In particular rotala indica arrived in bad condition/quality. From order to shipment top many days. I m follower of GA on social/youtube and this mi firs order. I hope better in future orders.”

Helpful Report

Posted 2 years ago

Dear Luca, Sorry to hear about the issue. In summer especially when the weather is so hot like now it can happen, unfortunately. Please reach out to our customer support and we will help you. Best, Green Aqua

Posted 2 years ago

“YouTube videos are very nice, but in the quality of online sales you are below average, unfortunately.”

Helpful Report

Posted 2 years ago

Dear Daniel, glad to hear you like the videos. Please be informed we've sent you a reply to your ticket on June 29th, but not received a response from you since then. Please let us know by email if you have questions, we're happy to help you of course. Thank you, Green Aqua

Posted 2 years ago

“Üdv, A Dennerle Micranthemum spec.´Montecarlo' PAD növény, Dennerle - Lilaeopsis brasiliensis PAD jelölésű rácson érkezett, viszont Tropica zacsiban, ami történetesen nem is lenne gond, én is próbálok mindig leleményes lenni. A növényt az érkezés másnapján csomagoltam ki és szerettem volna ültetni, azonban mind a két „pad” növény a gyökereitől kb. 70/80%-ban teljesen el volt sárgulva, elmállott levelekkel. Ezeket körülbelül 3 órán keresztül próbáltam eltávolítani a még talán egészségesnek vélt levelekről… kisebb-nagyobb sikerrel. Nyilván egyrészről a vásárló azért vásárol PAD jelölésű növényt, mert így nagyobb mennyiséget kap, másrészről ezúttal abszolút ideális lett volna a növényt feldarabolt rácsokon ültetni. Sajnos nekem most egyik sem sikerült. Egyrészről a rácsról kénytelen voltam leszedni a nővényt, másrészről pedig két hét után a veszteség 100% Monte Carlo ügyileg. A rothadó/málló növényeket vasárnapi fakultatív programként kiszedegettem az Amazonia talajból a 120-P-s akváriumból, és csak remélhetem, hogy nem önt el az alga. Rengeteg munka a semmiért… a pénz az egy dolog. Minden más rendben volt, mint mindig. Tisztelettel: Balla Ferenc +36 70 369 0150”

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Posted 2 years ago

Kedves Ferenc, kérjük vegye fel a kapcsolatot ügyfélszolgálatunkkal. Növények esetén egy fotót kérnénk emailben a problémás növényről. Előfordulhat, hogy meleg a szállítás alatt megviselte/tönkretette a növényt. Ezt a fotó alapján tudjuk megmondani. Munkatársaink segítenek a problémával kapcsolatban. Üdvözlettel, Green Aqua

Posted 2 years ago

“Delivery could be quicker,more updates about your order.Packaging was good but the item was dirty coverd with dust..”

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Posted 2 years ago

“The delivery to Austria was to long 7 Days..”

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Posted 2 years ago

“A termék fotója nem a küldött terméket mutatta, egy korábbi modellé. Egy zajszint érték hasznos lenne, ez a készülék zavaróan hangos sajnos. A szállítás gyors, az ügyintéző segítőkész volt.”

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Posted 3 years ago

“Nagy elvárásokkal mentem, életemben először.Bár komoly összeget hagytam ott, nem különösebben foglalkoztak velem szakmailag.Bár az is igaz, hogy volt azért néhány vásárló.De ennyi erőcel rendelhetek webáruházakból is.”

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Posted 3 years ago

Kedves Máté, sajnálattal olvastuk véleményét. A jelenlegi helyzetben, amikor létszámkorlátozás van érvényben, érdemes előre egyeztetni időpontot, ha tanácsadásra van szükség. Természetesen a csapatunk emailben is örömmel segít a kérdések megválaszolásában nyitvatartási időben. Köszönjük a megértését.

Posted 3 years ago

“Az előtte kapott kosár kuponom nem működött a pontjaimat nem tudtam felhasználni ...”

Helpful Report

Posted 3 years ago

“The overall platform and staff knowhow is quite good. The delivery updates and delivery time window could use some updates. Either GLS or Green Aqua need to clarify and remedy these inadequacies.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, appreciate that you shared your thoughts. This definitely helps us to further improve the service. Unfortunately in the current situation with COVID most of the shipping companies struggle with delays, communication issues, lost packages. The majority of the orders go out smoothly, but timely we're facing issues in different parts of the EU. The partial lockdowns with cities, regions does not help with this. Hopefully, things will be back to normal soon.

Posted 3 years ago

“I purchased JBL outset spray 16/22 but there is a wrong photo in the detail (JBL outset wide) so I ordered incorrect product. It works too but I was dissapointed a little. You should check it. Thank you”

Helpful Report

Posted 3 years ago

“Remek bolt,viszonylag kis választékkal és magas árakkal.”

Helpful Report

Posted 3 years ago

Köszönjük a véleményét. Az árazással kapcsolatban több márkának is a kizárólagos képviselete vagyunk és igyekszünk európai szinten is versenyképesek lenni ezen a téren. Kínálatunkban inkább a közép és felső kategóriás termékek szerepelnek, mert a megbízhatóság és ügyfeleink elégedettsége fontosabb számunkra. Büszkék vagyunk rá, hogy növényes akváriumokhoz a legnagyobb kínálattal rendelkezünk. Amennyiben konkrét terméket hiányol, kérjük legközelebb jelezze kollégáinknak és megfontoljuk a kínálat bővítésekor.

Posted 3 years ago

“Guys, you're great, really. I love the youtube channel, I love the shop, I love everything you do. Still, my Hygrophyla pinnatifida UK arrived to Italy as a marmalade, I hope to make it survive but I had to put in the garbage about 80% of the leaves. Definitely not your fault: it was packed excellently, I guess the real problem has been GLS. Another thing: the site is functional, but is not as intuitive as, lets say, aquasabi, which is not the best but a little easier to use when it comes to the search of the things to buy. It's still good and I don't dislike it, but you could improve that part.”

Helpful Report

Posted 3 years ago

Dear Davide, thank you for your review. We're working on improving the service, both shipping, and the web. Your feedback definitely helps to make it better. Please send us a photo of the damaged plant in email and we will handle the refund. Unfortunately on this long way it can happen timely. The support team will help you with your request.

Posted 3 years ago

Green Aqua is rated 4.9 based on 5,163 reviews