Green Aqua Reviews

Name: Green Aqua
Address: Than Karoly 23-25, ,, Than Karoly 23-25, ,, Budapest
Rating: 4.88

4.9 Rating 5,960 Reviews

97 %

of reviewers recommend Green Aqua

4.9

Based on 5,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Green Aqua:

Aquascaping - Nature Aquariums / Showroom and Store

Visit Website

Phone:

16104627

Email:

info@greenaqua.hu

Location:

Than Karoly 23-25, ,,
Than Karoly 23-25, ,
Budapest
1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oase akasztós szűrő csendes működés írtak. A macskák dorombolàsa 20 cm - ről amihez hasonlót hallottam. Eddig bármelyik akasztós szűrő sokkal halkabb volt ennél. Nem értem miért írtak a leírásban csendes működést. Örülnék ha mások nem lennének megtévesztve hasonlóan. Jobban járna mindenki ha ezt a leírást megváltoztatnàk. Köszönöm, hogy ezt elolvasták.”

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Posted 2 years ago

“Overall the plants looked healthy even though they travelled through Balkans, but the Micro & Macro fertilizers came without a pump despite the fact that the website description of the fertilizers said it was included.”

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Posted 2 years ago

Dear Michalis, thank you for your review. Glad to hear the plants arrived safely on this long trip. The pump is only included in the smaller fertilizers as the 1 liter can is a refiller. Will double check the product descriptions to make sure we do not have it there.

Posted 2 years ago

“Still eaiting a reply regarding a problematic shipment ordered on 18th and received on 28th”

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Posted 3 years ago

Dear Alberto, Sorry to hear about the shipping issue. Please be informed we received your complaint on Dec 30th and we responded immediately on the first office day after the new year. We look forward to your response. Best, Green Aqua

Posted 3 years ago

“Üdvözlöm! Én személy szerint hiányosnak találom a webes szolgáltatást. Kaptam egy "rendelés visszaigazolást" amiben ez állt: "Köszönjük weboldalunkon leadott rendelését. Ez egy automata levél, amely nem minősül visszaigazolásnak" Ennek ellenére elutaltam az összeget, bár legtöbb helyen kapok egy számlabekérő levelet, ami konkrét ajánlatnak minősül, illetve ha netán hiánycikk valamelyik temék, akkor vagy felajánlanak mást, vagy levonják a megrendelésből. Majd amikor utalásra kerül az összeg, kapok szintén egy levelet, mi szerint megkapták az összeget, és feldolgozásra került. Ezután a futár szokott következni... bár a feladásról már önöktől is kaptam igazolást, még ha a futászolgálat levele gyorsabb is volt majd egy fél nappal, mint az önöké. A rendelést egy szombati napon adtam le, és utaltam el, kedden hívtam önöket mi szerint péntekre itt lesz. Sajnos csak 8nap múlva hétfőn jött meg. Ami önnmagában nem is lenne baj, ha erről értesítve vagyunk mi mikor történik. Mindezek ellenére a temékekkel, és a csomagolással elégedett vagyok. Talán még rendelek önöktől, de ezt még átgondolom.”

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Posted 3 years ago

“Discount code did not work they offer flowers out of stock then shipping is day or two dayled. However quality products.”

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Posted 3 years ago

“Kiszállítás megfelelő, weboldal design kinézet kitűnő, kommunikáció kimagasló, kínálat egyedülálló, bár kifejezetten csak az tehetős és igényes vásárlók számára! A raktárkészlet az utóbbi időben nagyon hiányos, nincs infó mikor érkezik a termék!”

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Posted 3 years ago

“Fast, friendly and reliable. Minor issue: 2 pots of plants were a little rotten but I think this happens everywhere.”

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Posted 3 years ago

Dear Martin, Thanks for your honest review. Shipping plants sometimes risk damage, especially if the plants travel a bit longer or the weather is too cold or warm. Please email our customer support team and include the photos of these plants; they will help you either with a new shipment or a refund. Best, Green Aqua

Posted 3 years ago

“product is great as expected but the pachage has been trowed away by the delivery service in my front yard without notice on a rainy day! you should send package with sign at reception”

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Posted 3 years ago

Sorry to hear about the experience you had with the shipping company. Please be informed all GLS shipment needs to be signed on arrival. This should be a local problem with the GLS partner, which we will report to GLS Hungary.

Posted 3 years ago

“The products are good. However the delivery took like more than 5 days and my most of my plants died.”

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Posted 3 years ago

Sorry to hear about the negative experience. Hot summer is not a friend of the aquatic plants, which could lead to problems on longer trips. Please drop an email to our customer support team if you haven't done so yet. We're happy to help you.

Posted 3 years ago

“2 db ludvigiát rendeltem, a palustris mesés volt, a super red kukába való”

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Posted 3 years ago

Kedves Attila, sajnálattal olvastuk, hogy az egyik növény nem megfelelő állapotú volt. Amennyiben szállítás, vagy az aktuális nyári meleg miatti sérülés történt, kérjük küldjön egy emailt a növény fotójával és ügyfélszolgálatunk örömmel segít a sérült növény pótlásában. Üdvözlettel, Green Aqua

Posted 3 years ago

“Te hoge verzendingskosten naar belgie”

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Posted 3 years ago

“La livraison est chère et pas assez rapide”

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Posted 4 years ago

“Good evening, I'm sorry I can't give full marks. I am a follower of your youtube channel and I find your contents very professional and useful for us aquarium hobbyists. My order was shipped quickly with all the required materials and in an impeccable package. Unfortunately I found the pinset as used with the dirt container. This hasn't changed anything for my use, but I was surprised at this as I am a staunch fan of yours.”

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Posted 4 years ago

Dear Salvatore, We're sorry to hear about the issue. To identify the problem and help you quickly we would like to ask you to send some photos of the tool in email. Our support team will help you right away. Thank you for your help, Best, Green Aqua

Posted 4 years ago

“A láva köveken ragasztó nyomok vagy egyéb sérülések vannak! Látszik már használtak voltak...”

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Posted 4 years ago

Kedves Zoltán, sajnálattal olvastuk értékelését. Megtenné, hogy elküld egy fotót emailben a sérülésekről? Ez alapján tudunk segíteni a kövek cseréjével kapcsolatban, ha mégis valami hiba csúszott a rendelésbe. Köszönettel, Green Aqua

Posted 4 years ago

“Packing a little crowded so the packet of the oase cisors and chihiros pincettes was crushed, items were fine but had to find a box to make the gift wrap for Christmas. More fragile objects were more carefully placed and totally fine so no real damage done.”

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Posted 4 years ago

“my second order, for some in vitro plant....good package and quick delivery...but, 1 of the pot of plant was open ! and it was not due to the delivery( plastic was cut in a good way! result plant came a little dry.....)...don't know if some piece of plant was missing....that why only 3 stars....otherwise it will be 5.”

Helpful Report

Posted 4 years ago

Dear Alexandre, Thanks for your words and feedback. Sorry to hear that the plant box opened on the way to you. If you experience an issue with it in the first week or so, please drop an email with a photo to our support team and we will help you. Best, Green Aqua

Posted 4 years ago

“Generally the order is dispatched with 1-2 days but this time more than 5 days have passed and the order is yet to be dispatched”

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Posted 4 years ago

Dear Harshal, Thank you for your feedback. Quickly checked your order and it was placed on Friday. We've sent out on Monday. Please be informed you can track the package on your account page and we also sent an email with the tracking number on Oct 18th. Thank you for your order, Best, Green Aqua

Posted 4 years ago

“Very good service but poor packaging. One of ADA in vitro plants got squashed and the fertilizer that the plant was in was on my other stuff.”

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Posted 4 years ago

“For this particular order it took longer than usual and I didn’t receive an email with tracking. Plus it was difficult to find the tracking in the order info on the site, cause it would not open any info. I assumed it was GLS so I was eventually able to find more info but I remember this was available info in previous orders. Most of the planta received were in medium condition. Not the usual fresh and healthy plants that you get with in-vitro cups but on the contrary they were shrunk and not so healthy. They are still having a hard-time picking up in the tank and some had shrunk so much that it’s difficult for them to stick to the soil and I found them floating around often and had to replant. Had better experiences in the past. Keep it up!”

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Posted 4 years ago

“Az átvetett külső szűrő doboza olyan volt mintha fociztak volna vele félve nyitottam ki,szerencsére a készülék sértetlen volt.Az üzlet csodálatosan szép az ilyen apróságoknak!!! nem volna szabad előfordulnia.”

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Posted 4 years ago

Kedves László, Köszönjük a visszajelzést. Ha esetleg van fotó a sérült dobozról, kérjük küldje el emailben, hogy ki tudjuk vizsgálni. Elsőre szállítás közbeni hibára gondolunk, de szeretnénk kizárni minden lehetőséget. üdvözlettel,

Posted 4 years ago

Green Aqua is rated 4.9 based on 5,960 reviews