“A terrible service. Left at the side of the road for almost 3 hours and then found out that the mechanic had only been given the job 20 minutes before. I had already phoned up to find out how long they would be.”
“Left a mother and 7yr old boy stranded due to classifying the breakdown as the "same issue within 28 days" despite the symptoms being entirely different.
When I challenged the operator he just repeated the same lines over and over again before suggesting I pay £150 for it to be resolved.
Holding a mother and child ransom like that is disgusting. Expect a chargeback on the card. Absolute scammers.”
“I broke down on the A38 just after a motorway junction. After being lied to several times that i was to be treated as a vulnerable user due to where i broke down. In the end a manager decided to leave me there for another 2 hours.
If i could award a minus star that would still be generous.
Take your money and leave you in harm way”
“Tried, repeatedly, to renew my subscription. Spent hours listening to useless information on the phone, when I eventually managed to speak to someone they couldn't accept my card because their system was down. They told me to use the form on line , but form wouldn't allow renewal with GF-POL code. Complete shambles”
“Green flag has cashed money from my debit card without authorisation as they did not call nor wrote nor email me asking me if I wished to renew their breakdown cover.
They did this on Sunday, the day they are closed.
Yes I am calling them crooks.”
“Just to say massive thankyou to Green Flag, called in breakdown 2 45pm today from centre of Manchester, engineer arrived 25mins later solved problem. Very helpful guy. Then on my way brilliant service.”
“Son drove to Uni to collect possessions and return home. Car had suspension failure. Green Flag refused to honour Recovery Plus policy, claiming he was local to lodgings, despite his home being 110 miles away, both him, car and policy all being registered at home address. Nasty, uncompromising company. AVOID.”
“Absolutely despicable the way I was treated following a recent breakdown . I've been a valuable customer for many years. Greenflag abandoned my vehicle and left me in a distress state to walk home. Not even an apology. I would NEVER recommend Greenflag to anyone. Worst company ever.”
“Terrible service waited from 4.30pm yesterday for uplift still waiting at 7.30 am next morning lucky i got a lift home from a friend van is left in a very not secure industrial estate. Sent some idiot out from kerr and smith who didn't know where the hood lift button was on a merc vito or where the battery was. Wasnt interested then said i cannot get it going or get u moved as not got a bigger van. Total joke changing to rac at least they use there own team not cowboys stay clear”
“The worst experience ever Green flag abandoned my 85yr old wife who has cancer at the side of the road. They told her they would phone me to get the details they needed but they never did! What's happened to this company it is terrible!”
“Had a blow out on the motorway couldn't get the locking nut off so called green flag cost me £150 he told me he couldn't do anything but made sure he got the money first what a rip off well never use them again 😡”
“Alan from Cambrian Car Care sent by Green flag arrived very quickly was extremely helpful and changed tyre for me to get to garage in time to have new one all at 4.30 - 5.00 excellent service”
“So far wife's been broke down 2 half hours and still no recovery has turned up and in this time while waiting for recovery a vans hit our broken down car police have had to come and get the car to safety. OVER TWO HALF HOURS SO FAR WHAT A JOKE . 0 star not the one star I had to press.”
“I broke down in York at 2pm after a long struggle we finally got took to a safe location and got a car home 6 hours later. It was a Sunday, so I was expecting a delay. They said they couldn't take my car home that day due to it been a Sunday. It is now Thursday and I've rang 3x to see what is happening with my car. I still don't know when I will get it. I have 3 children who need to be taken to school and a disabled mum who needs to attend appointments this week. I haven't been offered a car to have in the gap or any compensation. I am very stressed and will never go with green flag again! I never thought I would have any problems.”
“We called for help for a dead battery when it was minus 2c and midnight. I advised them that I was pregnant and that wasn't a priority. They gave us an estimate of 2 hours to arrive so we found a helpful person who could help us as I couldn't risk waiting pregnant for that long. When I called to cancel the call out I was told that we then couldn't use the service for the same issue in the next 28 days even though they didn't come out. I then got an angry call from the recovery company who went to the car park as Greenflag hadn't cancelled the call out. The next day I called to cancel. When reading the cancellation policy script the man said a pro rata payment would be taken to cancel. We had paid 3 days before so that meant a payment for 3 days. He then said it was company policy to charge one month to cancel even though his script said something else. I asked if we could use the policy for those 30 days and he said no it is cancelled as of now but you pay one month.”
