Green Motion Reviews

Name: Green Motion
Rating: 2.35

2.4 Rating 830 Reviews

35 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.4

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience”

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Posted 1 year ago

“Service, price all was great!”

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Posted 1 year ago

“Tutto perfetto, puntuale precisi e macchina giusta Bravi”

Green Motion 5 star review on 3rd August 2022

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Posted 1 year ago

“Very friendly customer service reps.”

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Posted 1 year ago

“In June 2022 I rented a minivan and in July 2022 i rented a small car, each for roughly 11 days, and both from the company's central Liverpool location. Both times I received prompt, excellent and courteous service. My rental agreement was explained in full. We inspected each vehicle fully when signing it out and returning it. The vehicles were clean and everything worked. I opted for automatic vehicles since I've not driven stick in the UK for about 20 years. Driving on the left side is difficult enough the first day without the additional issue of changing gears so I prefer to spend additional money on the automatic vehicle. I also opted for the limited mileage as it was a cheaper option and I knew we'd be close to the total limit. The first time I was a mile over the limit and not charged. The second time I was about 60 miles over the 1100 miles limit and paid about 15 pounds extra. This was much cheaper than the unlimited mileage. I had two minor issues with the minivan. First, the GPS monitor would no longer stick on the window since it was about 30C (86F). Second, the TPMS came on so I checked all tires and added more air. The problem was solved and the TPMS never came on again. Upon returning one vehicle we looked closely at a small dent in one wheel trim but no photos had been taken by the company or me when I got the vehicle so there was no way to verify when the dent had happened. I had bought additional third-party insurance but was not charged by Green Motion. In future, I will remember to take photos when picking up and returning a vehicle. In short, I'm happy with the service we received from Green Motion and will gladly use them again.”

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Posted 1 year ago

“Efficace et rapide merci”

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Posted 1 year ago

“Everything was perfect I am very satisfied and I will definitely use greenmotion again in the future. I highly recommend it !”

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Posted 1 year ago

“The staff were all brilliant. Green motion isn’t the slickest of operations especially for a late arrival. But why put mine and my friends needs first. Ensures we had a good car and avoided too much burocracy. Even on returning the car they were helpful and the process was quick and easy. I am very grateful.”

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Posted 1 year ago

“I used the Liverpool dowtown UK branch, and found the staff there very obliging. Had no problems on return and would use them again.”

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Posted 1 year ago

“The service was quick and the quality of the car was very good. We recommend Green Motion to all new customers.”

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Posted 1 year ago

“Good cars , good staff, good all things, thanks green motion”

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Posted 1 year ago

“Great service from pickup at Glasgow Airport to return of the car”

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Posted 1 year ago

“Fast and professional handling”

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Posted 1 year ago

“Overall a great experience. Car was fantastic and I was happy with the friendly service from the guys at Heathrow. Location of the office was a bit annoying to get to but the free bus to the airport is helpful. It was lucky I asked about my GPS inclusion in the office as they had originally allocated me a car without it. This then delayed me and the other customers waiting in line as they had to find me a suitable car. Staff were apologetic and advised they were fairly new. I took the full insurance option and found the cost was great in comparison to others. Will definitely use again.”