From my experience, avoid at all costs. Upon picking the car up, i felt slight intimidation to push me into buying extra insurance and to reduce the £1205 deposit from my credit card. However, the car pick-up was otherwise okay. Upon return, they noted a small windscreen chip with a 4mm crack and on the passenger side. I was informed they would withold my £1205 deposit as the car needed a new windscreen. As a former mechanic and vehicle inspector of many years, i knew this was utter nonsense. The windscreen could be easily repaired for about forty pounds, whereas a totally unnecessary windscreen replacement costs hundreds. I've since sent pictures to several windscreen companies. All say that it is easily repaired for minimum cost. There is no justification whatsoever for their extortionate and false claim. These people are scam artists and i wonder how many other poor unfortunates they try this on per week. If it isn't suitably resolved, i will be complaining to Trading Standards, contacting media outlets and taking legal action.