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GSFCarParts.com Reviews

4.5 Rating 58,783 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
9,153
 Metrics Info
4.5
Based on 58,783 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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T Watts
Verified Buyer
“Bought a battery for my wife's car, best price I found, ordered on click and collect and was all ready when I got there. Great price and service”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“If you want to shop in store don't bother. Went online to check availability of part's however I was unsure of the fitment details so I thought I would be better off going in store how wrong was I. Had to wait 20 minutes just to speak to someone at the desk plenty of people joking around in the background just no one willing to serve at the desk when someone did finally come out. I asked for the things I needed they wanted double the price that I was quoted online when I pointed this out to the person behind the counter he said that was the price and he couldn't match the online price in store. So I had to go out to the car park order the parts online wait an hour then go into store to collect the parts and pay for them. So in summary if you need to use the store to confirm fitment unless you want to be ripped off you will still need to order online, best thing is when you do order them online for collection you still can pay in store and you still have to wait while they go and pick it from the shelf. To all other customers at gsf even there trade customers with accounts that use the counter in store you are being ripped off I know this as a trade customer came in and ordered the one of the same items I had just brought online and he paid just under double the online price.”
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback, though I'm sorry to hear about your in-store experience. We strive to provide a seamless shopping process, both online and in-store, and it’s clear we missed the mark during your visit. I understand how frustrating it is to deal with pricing discrepancies and lengthy wait times. Your comments about the service you received will be shared with our team as we always look for ways to improve. Please know that we are here to help, and if there's anything more we can do for you, don’t hesitate to reach out. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com
Posted 7 months ago
M Leach
Verified Buyer
“Good service”
Helpful Report
Posted 7 months ago
S Nallapaneni
Verified Buyer
“Really nice thanks”
Helpful Report
Posted 7 months ago
R Baker
Verified Buyer
“Good price, good product, easy to order”
Helpful Report
Posted 7 months ago
R Wray
Verified Buyer
“Parts delivered faster than stated”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Part in stock. Service was quick and a competitive price. What's not to like?”
Helpful Report
Posted 7 months ago
C Gittings
Verified Buyer
“Quick and easy collection”
Helpful Report
Posted 7 months ago
M Massey
Verified Buyer
“Great customer service very quick at getting me the parts I ordered”
Helpful Report
Posted 7 months ago
H Sipcavus
Verified Buyer
“Excellent customer service at the till I click and collected the part All packaged closed and sealed so you know your part not opened before. The only thing they need to develop is when the part is ready they should send a email to confirm your part is ready for pick up.”
Helpful Report
Posted 7 months ago
H Shamerany
Verified Buyer
“Brilliant stuff”
Helpful Report
Posted 7 months ago
C Jenkins
Verified Buyer
“No nonsense. Order on line collect nice and easy”
Helpful Report
Posted 7 months ago
S Prole
Verified Buyer
“Good service”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Generally good, but not this time. The confirmation email said to collect by 26th May, I turned up on 23rd May and it had already been returned. I was not pleased.”
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback, and I’m sorry to hear about your recent experience with us. I understand how frustrating it must be to find that your order was returned before the expected collection date. We strive to keep our customers informed, and I regret that we fell short this time. Your comments are important to us and will help us to improve our service. If you have any further questions or need assistance, please reach out to our customer service team. Thank you for bringing this to our attention. Best regards, Team GSFCarParts.com
Posted 7 months ago
D Palmer
Verified Buyer
“Easy to order, easy to collect. It's always well staffed when collecting, and the staff are genuinely happy, which is always a pleasant experience. 5 stars!!”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Excellent service All ways helpful”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Efficient staff”
Helpful Report
Posted 7 months ago
T Bensadik
Verified Buyer
“Good prices and excellent services”
Helpful Report
Posted 7 months ago
G Jutlla
Verified Buyer
“Good offers but had to wait at the store for a while and didn’t process click and collect order properly which didn’t have my discount so had to do it twice. Customer services poor as spark plugs not in stock so bought from elsewhere.”
Helpful Report
Posted 7 months ago
I Alexandru
Verified Buyer
“How is possible to order a part wich is show you is fit to you're vehicle and after don't fit??? Is look like is fit??? I need a answer”
Helpful Report
Posted 7 months ago
Hi Ionut, Thank you for your feedback, and I’m really sorry to hear that the part you ordered did not fit your vehicle as expected. I completely understand how disappointing this must be for you. We strive for accuracy in fitting parts for our customers, and it's frustrating when we don't meet those expectations. Your comments are valued, and I will definitely share them with our team to help us enhance our processes. If you need any further assistance or wish to discuss this matter, please feel free to reach out to our customer service team. Thank you for bringing this to our attention. Kind regards, Team GSFCarParts.com
Posted 7 months ago
GSFCarParts.com is rated 4.5 based on 58,783 reviews
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