Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,695 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, and great value products as always.”

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Posted 3 years ago

“Goods came on time and goods tracking was available.”

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Posted 3 years ago

“Always my go-to for my home gym equipment. Great job!”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent product, quality stuff.. 💪”

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Posted 3 years ago

“Quick, efficient, quality product at a great price.”

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Posted 3 years ago

“Great service and great product. Communication was amazing during the whole process. Weights are perfect for my home gym”

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Posted 3 years ago

Hi Aaron, thank you for your review and feedback! We're glad to hear that our service was up to par with your expectations. It's great to know that the weights are a perfect fit for your needs. We hope that we can continue providing excellent products and services in the future as well!

Posted 3 years ago

“Communication was good. Good kit. Easy transaction. Prompt delivery.”

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Posted 3 years ago

Thank you for your review, Gary. I'm glad to hear that the communication with our team was good and you were pleased with your purchase!

Posted 3 years ago

“Great automated updates on shipping and handling of the Plyometric boxes! They were packaged really well and arrived in perfect order. Great product and service!”

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Posted 3 years ago

Hi Alexandra! Thank you for your review and we're so glad to hear that you're enjoying your Plyometric boxes. We take considerable pride in the care and attention we put into our packaging, as well as the quality of our products, which is why we have such a high rating on shipping & handling.

Posted 3 years ago

“I've brought a lot of equipment from gym direct. It's always shipped fast & great quality. Happy to continue to purchase from here”

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Posted 3 years ago

Hi Scott, thank you for your review! We're so glad to hear that our service has met your expectations. We know how important it is to have the right equipment and we work hard to make sure everything is shipped quickly and in great condition. If there's anything else we can do for you, please let us know!

Posted 3 years ago

“You need no more motivation than getting all your exercise equipment from Gym Direct. Ordering was simple, cost is competitve and delivery was fast. You'll be up and exercising before you know it. They have my full recommendation.”

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Posted 3 years ago

Hi Michael, thanks for your review and a 5-star rating. We're so glad to hear that you had a wonderful experience with us! We value the feedback we get from our customers and are always looking for ways to improve our service. If there's anything you think we could do better in the future, please let us know. Thanks again!

Posted 3 years ago

“Amazing products, great postage fees and fast delivery.”

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Posted 3 years ago

Thank you so much for your review! We're very happy to hear that our products are delivering the results you need. We love hearing about how we can help make your fitness journey more enjoyable and effective with the right gear. If there's anything we can do to improve our service or product offering, please let us know.

Posted 3 years ago

“Great prices, excellent products. Great customer service with no hassles.”

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Posted 3 years ago

Hello Ian, thank you for the review. I am so glad to hear that our products and prices are on point! Thank you for taking the time to share your experience with us and we hope that you'll continue to shop with us in the future.

Posted 3 years ago

“Very helpful on the phone. Product tracked and all as expected.”

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Posted 3 years ago

Thank you for your feedback! We're happy to hear that our customer service was helpful and that the product arrived as expected. If there's anything we can do to improve, please let us know.

Posted 3 years ago

“Great system of keeping you up to date with order progress. Quick to respond on email with questions.”

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Posted 3 years ago

Thank you for the 5 star review! We're pleased to hear that we were able to keep up with your needs.

Posted 3 years ago

“Very helpful staff n very friendly. Easy to communicate with them. It’s to easy to get wat you required. Everything you can get for gym requirements n easy. I’ll suggest my friends and family to shop with direct gym. Thank you.”

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Posted 3 years ago

Thank you for your review, Ravin, we're so glad to hear that our staff were helpful and friendly. We'll make sure they know how much it means to us when they go the extra mile! We always do our best to be as accommodating as possible, with a focus on customer service. It's great to hear that we've succeeded in this area too! Thank you again for your kind words and I hope this has been a pleasant shopping experience for you.

Posted 3 years ago

“Products are great! My order was slightly impacted by initial shipping delays but I contacted Gym Direct who organised a courier for the next available shipping run as a solution. Excellent customer service!”

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Posted 3 years ago

Thank you for your review! We are glad to hear that we were able to help with your order. Our customer service team is available at any time and we strive to provide the best possible experience for our customers.

Posted 3 years ago

“Great service as always.”

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Posted 3 years ago

Thank you for your feedback, Kenton. I'm glad to hear that our customer service team was helpful and the product arrived as expected. We're always looking for ways to improve and if there's anything we can do in the future to make your experience with us even better, please let us know!

Posted 3 years ago

“Great range, great prices, delivery was so quick and the customer service was really amazing. Will definitely order again”

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Posted 3 years ago

Rosemary, thank you for your review of our site. We're so glad to hear that you had a great customer experience with us and we will be sure to pass on your feedback to the team!

Posted 3 years ago

“Easy to navigate site, fast dispatch and delivery”

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Posted 3 years ago

Thank you for your review David, we're so pleased to hear that you were happy with the speed of dispatch and delivery. Our aim is always to provide fast service and it sounds like our site made this possible for you. We want to make sure everyone has the same experience so please let us know if there's anything else we can do!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,695 reviews