Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

H Samuel Reviews

2.6 Rating 286 Reviews

40 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

Write Your review

Tell us how H Samuel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I came into your store to buy a Christmas present.we was served a young lady by the name of noor.she was extremely helpful and very professional in serving us.a credit to your company.we bought a watch and an 18th birthday present.”

Posted 5 months ago

“I had ordered a baby christening bangle to collect instore at the H Samuel branch at Silverburn Shopping Centre, Glasgow, which unfortunately was not available for collection at my desired time. I has attended the shop in person just to check if it had came in by chance and was extremely happy with the customer service I received from Marisa and Amy, who were so helpful in trying to locate the same bangle in another shop within the city, as there were none in stock at that branch. Not only did they try and locate said bangle, when I had mentioned that I had a Fossil watch (which they also stock) that I had received as a gift a few weeks prior that required having some links taken off, Marisa kindly offered to do this for me as a good will gesture. I was absolutely pleased and thankful for such a kind offer. Would definitely recommend paying the Silverburn Store a visit.”

Posted 5 months ago

“I ordered a gents watch online from H.Samuel on a Monday. I was informed by H.Samuel and their DX courier that the watch would arrive on Thursdsy. I sat in all day Thursday, but DX did not arrive. I was then told Friday, I sat in agsin but they did not arrive. The same for the Saturday and the following Monday. I could then see on thr DX Tracking that thr item was in DX Storage. I contacted H Samuel and explained that the £179 watch was for a birthday gift, and wanted to cancel the item, as their DX courier kept letting me down and I had to buy a gift at a local store. H Samuel refused to give a refund until they received the item back ftom THEIR courier, even though H Samuel informed me that they had been enquiring with the courier to return the item, and that it was indeed still in storage. I explained to H Samuel the problem between them and their courier should not be to the detriment of the customer. A few days later I eventually received my refund. I'll never be ordering online ftom H Samuel again when they use a terrible courier like this.”

Posted 5 months ago

“I had an occasion to visit your Southend on sea branch with a problem with my radio controlled watch where the manager Paula and supervisor Faiza went out of there way to make me feel comfortable about the problem and asked if if I felt comfortable leaving the watch with them to see if they sort the problem and they could not they would send back to the manufacturer as it they sorted it out on the day and told if I had the same problem in the future not to hesitate to return to the I would like to congratulate both on there pleasant attitude and professlisim thank you”

Posted 5 months ago

“H Samuel Newton Abbot 10/10. Great customer service and help which was such a pleasant surprise. Thankyou Sue”

Posted 5 months ago

“I purchased a children’s watch which was delivered to Cannock branch. Donna served me very polite and friendly person, she looked at the box and said ‘ let me see if I can find a better one fir you’ which she did. Donna explained the insurance to me too. Would definitely purchase from them again such a nice place to visit with pleasant Staff.”

Posted 6 months ago

“I would have give no stars if i had ben able to. For quality jewellery at affordable prices, is this a joke. my daughter and her husband bought her wedding ring with diamonds for their wedding on 20 april 2023. she noticed over a month ago a diamond was missing. she reported this to the store and the ring was sent off but has been told is not manufacturing fault. she isnt a mechanic pulling engines out of cars but works in an office. she was told it would cost her £190 for the repair. this ring was just under £1000 not out of a christmas cracker. her engagement ring with diamonds from a different company which she has wore for 5 years is still perfect. after trying the shop in warrington several times customer services rang her just after her review to say they would give her £50 towards the repair. but also said it would probably happen again so she could choose a different style. for one this ring fits with the engagement ring, why would she want a ring that hadent been put on her finger during her vows also is that comment proof that they havent got much confidence in their diamond rings. as they still have the ting she i now gong on honeymoon next week without a wedding ring. at my age i have lots of friends with children similar age who are engaged and i will certainly be telling them not to purchase from samuals years ago you well well respected but your standards have certainly slipped”

Posted 6 months ago

“I visited H Samuels on Northumberland Street in Newcastle on my way to hospital on 20 September to purchase a gold chain for my SOS medallion. I was assisted by a young lady called Alex who was extremely helpful, knowledgeable and genuinely interested in the products that were on display. I think she was 'par excellence' and I would most certainly shop in this particular H Samuels again.”

Posted 7 months ago

“Zoe from Rhyl H samuels,made me feel at ease,was kind considerate,very polite and caring.nothing was to much trouble.will tell all my friends and family to pop in as all the girls there are helpfull.”

Posted 7 months ago

“I visited H Samuel in Harrow, London to purchase a watch. I was greeted by one of the assistant's, Charanjeet (4137) and I advised her that I was looking for a watch for myself. She was extremely nice and allowed me to browse without that over-bearing, pressurised, sales tactics that you get in most retailers. I was really please with my purshase and bought myself a pair of earrings too! A good day's shopping.”

Posted 7 months ago

“Kim in the Swansea store was so helpful and the best service we have ever had, we highly recommend going to the store.”

Posted 7 months ago

“I bought two bangles last month and returned both the bangles in the same parcel. But warehouse received only one bangles which is impossible. I have raised ticket CS2325891 to find out on 29th Aug and till waiting for the response. Can't believe this, I have lost £ 120 because of this mess. I will not trust H Samuel online service again.”

Posted 7 months ago

“excellent shopping experience today at the Northwich Store,very friendly staff and very knowledgeable,appreciate the help from Jodie for my Wife who was choosing a ring.Also very pleasing was a discount of 20%,So well done to Hazel the Manager and of course to Jodie who made the sale.”

Posted 7 months ago

“My item was delivered but I was unable to inspect the item without breaking a seal that void the return. When I wrote this honest feedback following H. Samuel request from their website, I recieved the below response: Thank you for taking the time to submit a review on 9ct Gold Peridot Figure of Eight Drop Earrings "Unfortunately your review has not met our guidelines for posting onto our site. Please feel free to review our guidelines and resubmit your review on 9ct Gold Peridot Figure of Eight Drop Earrings"”

Posted 7 months ago

“It was a terrible experience I had at H.Samuel's Sunderland store. My spouse birthday was August 6. I came to the store on July 29, selected all I wanted (a necklace, ear rings & handchain, all gold). Sadly, the handchain was not in store, so the order was placed. I came back on August 2 to pick up. It was not available. Returned on August 3, same not available. Only for a very ill-mannered staff by the name Paula, started addressing me rudely and calling me names. Another staff, Julie explained to her that the fault was from the company's system. She was yet unapologetic. I came back the following day, August 4, cancelled my order running to over £400. H. Samuel lost a sale, lost a customer and lost referrals. I believe that, staff should be properly trained in particular oriented on inclusion & diversity. I perceived that she acted against a person of colour.”

Posted 8 months ago

“Kim was so lovely and customer service was amazing”

Posted 8 months ago

“Had 2 completley different wedding rings from here both lost stones in a few montjs. Not good quality jewellery.”

Posted 8 months ago

“I handed a precious item of jewellery to be repaired, this was given to me from a close passed on loved one. They did not repair it, they shortened the item so that I could no longer wear it. Even though I gave them photographic evidence of before and after, and not to mention how heartbreaking and distressing this is as it is recent passing of my loved one, the way they treated me felt callous and generic. All accountability was denied and I was brushed off with not even an offer of reimbursement for their evidential error. If I could give a "minus star", I would. I wish I had gone to a smaller, family owned jewellers that treats their customers with care and concern, with regard to their reputation.”

Posted 8 months ago

“I bought a pendant on necklace ,original price £499, down to £125 in sale in Ashton under Lyme branch. She asked did I want extended warranty which would cost quite a bit because based on £499, not price I paid. I declined. Bought on 20 June 2023 as 50th Anniversary present, my wife wore it for two weeks then said a link was broken. We took it back on 24th July and it was sent off to H Samuel suppliers for assessment. Those suppliers said that the chain was soundly made in their opinion so no free repair, it would cost £49 for one tiny link. There had been no rough handling of the necklace to snap it Shabby treatment by H Samuel which marred our Anniversary memories somewhat”

Posted 8 months ago

“Sylvia at the Sutton Coldfield branch was so helpful not only with the problem I went in with but also helped with a non related repair couldn’t ask for better service deserves a bonus”

Posted 8 months ago

«
1
2
3
4
5
»

H Samuel is rated 2.6 based on 286 reviews