H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.79

2.8 Rating 364 Reviews

45 %

of reviewers recommend H Samuel

2.8

Based on 364 reviews

Customer Service
Communication Channels	Telephone, Email

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I handed a precious item of jewellery to be repaired, this was given to me from a close passed on loved one. They did not repair it, they shortened the item so that I could no longer wear it. Even though I gave them photographic evidence of before and after, and not to mention how heartbreaking and distressing this is as it is recent passing of my loved one, the way they treated me felt callous and generic. All accountability was denied and I was brushed off with not even an offer of reimbursement for their evidential error. If I could give a "minus star", I would. I wish I had gone to a smaller, family owned jewellers that treats their customers with care and concern, with regard to their reputation.”

Helpful Report

Posted 2 years ago

“I bought a pendant on necklace ,original price £499, down to £125 in sale in Ashton under Lyme branch. She asked did I want extended warranty which would cost quite a bit because based on £499, not price I paid. I declined. Bought on 20 June 2023 as 50th Anniversary present, my wife wore it for two weeks then said a link was broken. We took it back on 24th July and it was sent off to H Samuel suppliers for assessment. Those suppliers said that the chain was soundly made in their opinion so no free repair, it would cost £49 for one tiny link. There had been no rough handling of the necklace to snap it Shabby treatment by H Samuel which marred our Anniversary memories somewhat”

Helpful Report

Posted 2 years ago

“Avoid: I received HSamuel gift vowcher fChristmas 2022 and still have not been able to use it...every time I walk into the local store (3 x now) my heart sinks - many poor quality items, definite lack of knowledge from staff members. I ordered a chain online to pickup in store so that I could return it if needed - lucky I did as the chain was tiny, looked nothing like the image or size stated, and I had to challenge a staff member to refund back on that Gift card after they said they dont do that. The week before, in the same store, another staff member confired there was no guarantee on jewellery - I challenged that again then another staff member confirmed manufacturers guarantee etc. Draining experience, there seems to be no real 'quality' for the work nor the products.”

Helpful Report

Posted 2 years ago

“Customer service is awful, won't ever attmept to order from here again”

Helpful Report

Posted 3 years ago

“I bought a present for nearly a £100 in London E20 1EP on 01/03/23 and the vendor give me a £25 voucher. I was extremely happy and grateful, I ask him, how I use the voucher and he said I have to spend a minimum £75 to use it. I look further to treat my self, after a while I found something for me, I ask the same vendor to assist me when I went to pay, only then he read the small letter on the back of the voucher and the item have to be full price to use the voucher and most of the item at the moment are on 25%discount. I ask to speak to the manager to explain as to how the vendor told how to use the £25 discount and the manager send someone else to speak to me in stead. She only apologise about the small print and nothing she could do about it. I feel extremely miss guided and bad about it, I’m elderly and disabled. To me it was extremely bad customer services and I was totally ignored as to how I was advise by the vendor in regards of the £25 voucher went he give it to me.”

Helpful Report

Posted 3 years ago

“After attempting to order a bracelet. using evouchers in part payment, a mistake was made on the (hard to navigate checkout. I then attempted to us "virtual assistant" -----useless! Then on-line chat to cancel the order, and refund my Paypal.”

Helpful Report

Posted 3 years ago

“Rubbish customer service waiting hours for 3 stores leeds ls1, whiterose centre and Wakefield to get my cash in to refundxme, got excusesxbad customer service obviously don't like giving money back to customers, bad company won't be using again Rubbish”

Helpful Report

Posted 3 years ago

“Went into the Warrington store today to purchase some earrings and chose a pair that I really liked. The assistant that served me said she could not find a code listed to put the sale through on the till. I asked could the code be bypassed so I could buy them and was told no they would have to be taken off sale. No solution offered as to whether I could come back when the problem was resolved. Really bad customer service. Went elsewhere!”

Helpful Report

Posted 3 years ago

“Bad experience ordered a watch for 21st I was waiting for an email to let me know that the watch was going to be delivered I never received an email went online chat they advised me that the watch was sold out send the money left the bank now I have to wait up to 1 week to receive money back they just apologised but never contacted me to let me know also bad customer service won't use them again !!”

Helpful Report

Posted 3 years ago

“Ordered a jewellery box online next day delivery week later still haven’t received it , so close to Xmas I decided to cancel it to my disappointment, won’t be ordering online again for sure”

Helpful Report

Posted 3 years ago

“After seeing their last advertisement I had no idea H Samuels was a blacks only shop. I won’t be buying from them again!”

Helpful Report

Posted 3 years ago

“Dreadful customer service, staff condescending and unhelpful. Took £39.90 out of my bank incorrectly and refused to honour a 10% discount rubbish all round”

Helpful Report

Posted 3 years ago

“My fiancés ring was damaged. H samuel is meant to be a trusted jeweller shop but they giving out damaged jewellery is horrible”

Helpful Report

Posted 3 years ago

“Horrendous customer service (shenaz) dx and H.Samuel have lost my package I have not received this upon waiting for a response after weeks they are refusing to refund me I supplied cctv footage of the supposedly time the delivery was delivered clearly no driver I have sent several picture of my door way they claim it doesn’t match well how would the image match as it’s not my door way complete carnage of a company”

Helpful Report

Posted 3 years ago

“Dx did not deliver to the correct address …. Item not received . Have requested full refund …. Will not order from H Samuel again .”

Helpful Report

Posted 3 years ago

“Took watch in for new spring pin in metal strap,branch sent watch back to Seiko, waited for estimate, never came as branch had lost my details. When I called in to branch told it would be £85.00, had watch returned not repaired, went into local family jewellers who fitted a pin there and then for £3... Worked for H.Samuel in the seventies and we did this type of repair in-store, where has the customer service gone? Have always felt a loyalty to the store as used to work for company but with that blatant attempt to over charge,I will think again next time.”

Helpful Report

Posted 3 years ago

“TOOK MY WATCH IN TO LIVERPOOL 1 TO HAVE A NEW BATTERY PUT IN FRIDAY 13 AUGUST 2021. CAME HOME AND PUT AWAY WHEN I GOT IT OUT A COUPLE OF MONTHS AGO FOUND THE WINDER CAME OUT.TOOK IT TO AN INDEPENDANT JEWELLER WHO SAID THE PERSON THAT HAD PUT THE BATTERY IN HAD FORCED ALL THE INSIDE AND BROKE IT. ADVISED ME TO PUT IT IN THE BIN. ITS A DRESS WATCH WHICH I NEVER WORE, I HAVE BEEN OFFERED TH E MONEY BACK FORTHE BATTERY. THE ASSISTANT TOOK A HOUR TO WRECK MY WATCH. NICE ONE H SAMUEL YOULL NEVER GET ANOTHER PENNY OF MY MONEY.”

Helpful Report

Posted 3 years ago

“Very very bad experience Poor customer services order A engagement ring was not even dispatched on time. Don’t waste your time On them at all !!!! Broken promises all the way Manager at store needs retraining and so do your online customer services stuff.”

Helpful Report

Posted 3 years ago

“Not even worthy of a one star. We went to the Warrington branch 23rd July. 3 staff members just talking to each other. No acknowledgment whatsoever so after 5 mins of browsing we left”

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Posted 3 years ago

“Paid £399 for a 18k white gold wedding ring on 03/11/2022 and £3.99 monthly for premier care plus. Went in today to get it re-rhodium plated only to realise they put the e-receipt date wrongly (11/03/2021 instead of 03/11/2022) so they said its no longer within 12 months cover and tried to charge me £39 to get it re-plated. Definitely don’t recommend getting anything from them and definitely not worth getting the premier care plus plan!”

Helpful Report

Posted 3 years ago

H Samuel is rated 2.8 based on 364 reviews