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H Samuel Reviews

2.6 Rating 287 Reviews

40 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 287 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a jewellery box online next day delivery week later still haven’t received it , so close to Xmas I decided to cancel it to my disappointment, won’t be ordering online again for sure”

Posted 1 year ago

“After seeing their last advertisement I had no idea H Samuels was a blacks only shop. I won’t be buying from them again!”

Posted 1 year ago

“Dreadful customer service, staff condescending and unhelpful. Took £39.90 out of my bank incorrectly and refused to honour a 10% discount rubbish all round”

Posted 1 year ago

“My fiancés ring was damaged. H samuel is meant to be a trusted jeweller shop but they giving out damaged jewellery is horrible”

Posted 1 year ago

“Horrendous customer service (shenaz) dx and H.Samuel have lost my package I have not received this upon waiting for a response after weeks they are refusing to refund me I supplied cctv footage of the supposedly time the delivery was delivered clearly no driver I have sent several picture of my door way they claim it doesn’t match well how would the image match as it’s not my door way complete carnage of a company”

Posted 1 year ago

“Dx did not deliver to the correct address …. Item not received . Have requested full refund …. Will not order from H Samuel again .”

Posted 1 year ago

“Took watch in for new spring pin in metal strap,branch sent watch back to Seiko, waited for estimate, never came as branch had lost my details. When I called in to branch told it would be £85.00, had watch returned not repaired, went into local family jewellers who fitted a pin there and then for £3... Worked for H.Samuel in the seventies and we did this type of repair in-store, where has the customer service gone? Have always felt a loyalty to the store as used to work for company but with that blatant attempt to over charge,I will think again next time.”

Posted 1 year ago

“TOOK MY WATCH IN TO LIVERPOOL 1 TO HAVE A NEW BATTERY PUT IN FRIDAY 13 AUGUST 2021. CAME HOME AND PUT AWAY WHEN I GOT IT OUT A COUPLE OF MONTHS AGO FOUND THE WINDER CAME OUT.TOOK IT TO AN INDEPENDANT JEWELLER WHO SAID THE PERSON THAT HAD PUT THE BATTERY IN HAD FORCED ALL THE INSIDE AND BROKE IT. ADVISED ME TO PUT IT IN THE BIN. ITS A DRESS WATCH WHICH I NEVER WORE, I HAVE BEEN OFFERED TH E MONEY BACK FORTHE BATTERY. THE ASSISTANT TOOK A HOUR TO WRECK MY WATCH. NICE ONE H SAMUEL YOULL NEVER GET ANOTHER PENNY OF MY MONEY.”

Posted 1 year ago

“Very very bad experience Poor customer services order A engagement ring was not even dispatched on time. Don’t waste your time On them at all !!!! Broken promises all the way Manager at store needs retraining and so do your online customer services stuff.”

Posted 1 year ago

“Not even worthy of a one star. We went to the Warrington branch 23rd July. 3 staff members just talking to each other. No acknowledgment whatsoever so after 5 mins of browsing we left”

Posted 1 year ago

“Paid £399 for a 18k white gold wedding ring on 03/11/2022 and £3.99 monthly for premier care plus. Went in today to get it re-rhodium plated only to realise they put the e-receipt date wrongly (11/03/2021 instead of 03/11/2022) so they said its no longer within 12 months cover and tried to charge me £39 to get it re-plated. Definitely don’t recommend getting anything from them and definitely not worth getting the premier care plus plan!”

Posted 1 year ago

“https://uk.trustpilot.com/users/62c04949b51dba00136425af Absolutely vile abusive manager at the Northwich store who I think is called Vicky. She has dark hair, lots of make up and glasses. She screamed abuse at my mother and father who are pensioners who asked for a refund on a necklace that had broken, only bought it 2 months ago. Straight away the manager took it from her, put her pliers to it breaking it even more then accused my mother of intentionally breaking it. She then said 'just give them a refund if they're not paying for it to be fixed. Then as my mother paid by apple pay, the manager refused to refund and said 'I don't need to talk to you anymore.' As i left with my mother I heard the manager laugh and shout 'As if I've got time for that, I've got my own F**king life to live. Jog on' then she laughed. My mother went back the next day with proof from barclays of payment and the card it came from. When my mother went to the store the manager was an hour late then said 'oh I'm not dealing with you now' the other assistant said 'come back in abit' so my mother did. Then when she walked back in 20 minutes later the manager started screaming and shouting abuse telling her 'I've spoken to the owner and he said not to refund you'. My mother feeling scared asked her why was she shouting as my mother and father had not raised their voices at all, and the manager continued to be very aggressive and again shouting high pitch at my mother. When my mother asked for the managers name to make a complaint the manager shouted 'no im not giving you my name ' and walked off. So my very shaking mother and father asked the assistant 'can you be my witness to all the abuse and shouting the manager did', and the assistant called Val just said 'oh I'm not getting involved' and walked off. How can a manager claiming to have been a manager for 20 years speak to customers like that. Absolutely awful! My mother is so shaken up. Shame on H.Samuel for hiring such a nasty woman!”

Posted 1 year ago

“Bought a solid gold £130+ necklace worn twice and snapped (rope chain so should be strong!) very unhelpful and rude when I went back to the store the enquire what they would do… turns out nothing!!”

Posted 1 year ago

“Bought earrings for the wife’s birthday . Not advised about the No exchange policy on pierced items and the earrings not put in a sealed bag. Unfortunately we now have a pair of earrings that the wife doesn’t like but can’t return.”

Posted 1 year ago

“2 tone Wedding band gold part came away from silver part. They said its down to age. We have been married 10 years, so don't expect a wedding band to last from this cheap highstreet reatailer. Very bad and unhelpful service from them”

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

Posted 1 year ago

“I took in a ring for a small repair and waited several weeks for a quote. No response to my emails so rang the store who said it had just come in. The quote was for £702 (ring cost £300) I declined repair, took it to another reputable jewellers who fixed it for £15. Although I contacted H Samuel to question their extortionate quote they tried to justify it and curtly made it clear that a customer is under no obligation to use them. So, my advice is DO NOT.”

Posted 1 year ago

“I ordered a ring on the store. After 4 days they called and said that the ring is not available you can come and get refund or buy anyother ring.”

Posted 2 years ago

“Had a wedding and engagement ring for Xmas 2020. Lost 2 stones 1st repaired free the 2nd one now costing 94 pound. I sit at a desk all day so it's not getting rubbed or anything so must be a defect in the ring. How many more are going to come out ?? Not happy. It was not a cheap ring.”

Posted 2 years ago

“I would never step into a H.Samuel store again. After deciding to purchase my wife a special gift for her birthday, I visited the local store, After viewing the area where the gift I wanted was on show, a young customer advisor appeared, I expressed an interest into a lovely necklace I had seen and requested if I could view it. Now I hadn’t gone in dressed in a 3 piece suit, but fairly smart, so when he spoke to me in the way he did I was taken back and the look from the other staff was belittling and questioned my affordability of such item and the actions to ensure the tray of goods was protected suggested that I was likely to run off with without paying, this shocked me somewhat and if it hadn’t been for the fact I really thought the necklace was “the one” I would have left, but was determined to buy it. Now I must stress this item was not mega money, but into days climate, the item was expensive and a item I would buy on a special occasion only and was quite proud of my choice and could vision my wife’s smile when she opened it!. So the advisor took me to the till to pay for it, we went through the usual questions, insurance, how are you paying etc, I paid and then he disappeared, only to return with a box which was no bigger than a match box and proceeded to stuff this beautiful gift in, I asked him “what are you doing” his response,”we don’t have any bigger boxes so this will have to do” I proceeded to explain that I had had just spent a lot of money on a gift and expected it to be presented in the correct box, his response “do you want it or not”.I was in total disbelief, in my eagerness to not to be in the shop any further, I took the gift and left with no further words spoken, I was fuming, I have never felt so unwelcome and belittled in a shop, H.Samuels you should be ashamed”

Posted 2 years ago

“Avoid like the plauge. Lied about attempting to deliver after I was in all day, they then won't refund until the delivery company deliver back to them. TERRIBLE”

Posted 2 years ago

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H Samuel is rated 2.6 based on 287 reviews