Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,366 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good battery but not so good service to collect it I ordered the battery click and collect. I got a confirmation email and invoice. I got a txt to say expect a further txt to advis when my I could collect the battery. No txt by the next day. Could not get through on the phone. Went to the store in Clydebank and waited in a long queue due to the covid19 restrictions. Was then told very abruptly my battery had been collect ed the day before. When pressed to prove who collected the battery he could not. He said he could not do anything about it. I refused to accept this and he left to have another look. Returning again he said there was nothing he could do. I again refused to accept this. I waited a further 10 mins after which time he reappeared with a battery. No apology and no explanation. When I asked what happened I was told the computer must have gone wrong. Things can happen but I think this is far from Halfords usual good service and not even an apology. If you add a negative review on Halfords site they just moderate it and remove.”

Helpful Report

Posted 5 years ago

“Poor quality products, awful customer service and blocking negative reviews on their website Truly dreadful company. Review would be minus 1 if I could.”

Helpful Report

Posted 5 years ago

“Still waiting for a refund after 34 days when I was told it would take 10 days. Online chat doesn't work. Nobody answers phone. Only reason I need a refund is the bike I ordered for collection wasn't in stock at the Livingston store although it said it was online. Terrible service”

Helpful Report

Posted 5 years ago

“Untrustworthy! Not the trustworthy Halfords you might remember. We run a bicycle servicing & repair business and recently purchased and paid full price for what we were led to believe was a brand new children's bike online from Halfords. The following day when we called to enquire about collection we were told the bike was ex-display model. Their website states that all ex-display bikes are sold at a discounted price but Halfords have done everything possible NOT to give any discount on this purchase. There are many great trustworthy bike sellers out there so think carefully before purchasing from this company.”

Halfords 1 star review on 19th June 2020

Helpful Report

Posted 5 years ago

“I ordered a bike for my grandsons birthday, i was told i would get a phone call when it was ready and built up. The date i was given came and went, no one called, the birthday came and went with a very disappointed grandson and no present to open. I know it was a busy time for halfords but how long would you have left it if I had not PHONED YOU??? Very poor. When i Got sick of waiting i phoned the huddersfield store and they said oh yes its waiting to be collected!!!! Not happy.”

Helpful Report

Posted 5 years ago

“Guiseley Halfords, Leeds Rip off merchants. My sons bike only needed a new chain, but several days and several attempted up-sells later they are claiming it needs £90 worth of work (the bike is barely worth that). To top it all off they've accused me of lying as the quote yesterday was £67. Stay away from these arrogant lying money grabbers and try to find and local independents.”

Helpful Report

Posted 5 years ago

“Dropped my sons bike off Friday morning for a service and new inner tube and was told it would take a few hours and that I would get a call when it was ready for collection and I could either collect it later that day or over the weekend! It’s now Sunday lunchtime... I haven’t had a call from them and every time I try to call them they are either busy or it rings forever and they don’t answer! Bad customer service! Not impressed!”

Helpful Report

Posted 5 years ago

“I went in to purchase another folding electric bike only to my amazement the price has gone up from£650 to £999, talk about making a profit with the coronavirus pandemic when everyone is encouraged to ride a bike, just as bad as the facemask profiters, rip off shop and I'm not going to buy another one there”

Helpful Report

Posted 5 years ago

“The job seemed to be a problem I’m afraid When I saw Halfords we’re offering a free service on bikes for the NHS I thought marvellous. I rang the store at Barnsley who I have bought from before and had service plans with before and rated them highly in the past. To start with the guy thought it was a free health check until he realised it was a service worth £30. He booked me in, sort of, and I attended at the time he advised. I dropped the bike off albeit staff knew nothing of the appointment. I drove a mile home put the kettle on made a cup of tea, had a sip when the phone rang to say the service was complete. Really I thought? The caller, the manager of the shop seemed under pressure abrupt in his telephone manner, told me they didn’t have a trained technician on and if I wanted a full job doing I should take the bike to another branch at Doncaster or somewhere else that did. I wish I hadn’t bothered. I haven’t taken up any other NHS offer and indeed when I finish work I change and join normal queues that in theory I could walk to the front of. I don’t exploit any situation but really wanted to take up this opportunity to kick start my fitness program after the trauma of going to work during this tough time for all. Other staff that day at the side door of the store were first class. The manager who I never met - forget it.”

Helpful Report

Posted 5 years ago

“Always helpful with my old car but took my current car in for free safety check and got totally scammed they told me I needed 500 pounds worth of work. Which has since been proved untrue. I can only think it was because I was a woman on my own . Tried to impress on me to get work done there and then. Luckily I am single but not stupid. Get a second opinion if you take your car to Canterbury.”

Helpful Report

Posted 5 years ago

“Really poor. Delivery service is the worst ever! Doesnt let u track it. Bikes been in transit for two days!! Should never have used them again had my daughters bike built shes 3 and front wheel nut was hand tight! Really bad service”

Helpful Report

Posted 5 years ago

“Had my bike delivered after waiting for 3 weeks. I was excited to get my bike and bought everything ready for it to be delivered. I had paid £25 for the delivery and I imagined a Halfords can and employee pulling up and delivering it. Instead, I had a delivery from Parcel Force where I had to help carry a massive box containing the bike off the road and take it into my house. Straight away I was thinking is this really my parcel. The box was already wide open with my prebuilt bile upside down inside the box with absolutely no wrapping. Just a bike upside down in an empty narrow box with other boxes and papers floating about. After pulling it out I noticed that these moving boxes had smashed the back reflector and numerous scratches over the bike. I contacted Halfords store and they couldn't understand that Halfords had delivered a prebuilt bike. Was I the first? They then said to contact customer support. But I coolant get through I contacted Halfords via twitter. Who I then spoke to Kirsty. She seemed to care and offered me 10% discount. As I waited long enough for the bike and didn't want the stress of going through the process again, I accepted. Thinking that they would take the delivery charge off too since all of the issues began from that. I had £2.50 off the delivery. Kirsty then continued to say that I had accepted the previous offer and can't do anything more. I had to pay for the service that had caused all of this. Halfords clearly doesn't care about the experience of the customer and as soon as you've had itthey don't want to know. I had a look at parcel force delivery notes and they noted that the parcel was damaged and 2mins later the parcel was fixed. Think twice of getting a bike delivered as it's a terrible experience.”

Helpful Report

Posted 5 years ago

“Not what I was led to expect of click & collect. The store (Gateshead Team Valley) is not "open" as such - there is a temporary counter across the front door and you stay outside the shop. I bought my items online under the impression that click & collect is the only way at the moment. I awaited my confirmation email / text and went to pick up my goods. The queue in front of me contained people who had turned up as you would to an open shop. People looking for solutions to problems, diagnoses and product advice/supply relating to cycle or car. Some had brought their cycles with them. After 30 mins of waiting in the queue, I managed to ask an employee if there was any way to bypass this queue for click & collect items. The reply was negative and, to my surprise, my wife and I were vilified by at least 3 people in the queue for not understanding - or being understanding during- the pandemic! Take a look at other click & collects Halfords or at least be honest with your online customers before they commit to payment.”

Helpful Report

Posted 5 years ago

“no one answers the phone its a joke”

Helpful Report

Posted 5 years ago

“they keep letting the phone ring and then cut you off after trying for an hour”

Helpful Report

Posted 5 years ago

“Appalling service at Halfords Bought this and paid for for click and collect - went to Cheadle (handforth) store - waited 1 hour in small queue but line moved so slowly eventually I had to leave & comeback. Came back later - same thing waited 40 minutes in small queue with no movement - so left again! Went back next day with the same thing queue with no movement so gave up. I can live without my order so will cancel it and hi elsewhere for it where they are more organised - expect them to blame Covid 19 but that is just a lame excuse for being so badly organised.”

Helpful Report

Posted 5 years ago

“I've been so let down by Halfords having decided to order a bike online from them for my youngest daughter. Having gone to store to collect it today, the bike has not been built as ordered, and the personalisation requested has not been supplied. The local store staff are not fussed, as it is nothing to do with them. The online staff conveniently cannot be contacted by telephone, so a bad situation has immediately become far worse. Halfords only customer service offering to us is a robot responder that does not process conversation beyond advising you to refer to the store, so I'm basically left with a little girl in tears - no bike for her to ride, and unfortunately no positive resolution on the horizon. What a great company to misplace your trust with! The experience has been pants and I regret ever having made a purchase from them. So, please think twice before you spend your hard earned money with Halfords, they just don’t care. There are many good bike shops out there that do value customers & I'd advise anyone buying to go to them instead - in hindsight, I wish I had.”

Helpful Report

Posted 5 years ago

“Hardly not recommended Hardly not recommended. Ordered two tyres with fitting. 12.05.20 one of their worker came and he couldn’t take off wheel locking bolt. After that he broke my wheel nut locking key and just go back without any information about my order. I spoke with Halfords about that and 14.05 came another worker to take off locking bolts, but same effect. Finally I had to go to Audi for new locking key which costs me 53 pounds and change tyres on my own. I trying to get refund for my locking wheel, but they p I s s me off when I calling and don’t respond for my emails- AVOID”

Helpful Report

Posted 5 years ago

“I ordered online a balance bike only available in Basildon I live in Northfleet, placed and paid for order, went to collect only to be told I had to have the one on display.. It was filthy, scratched and didn't have the basket on the front, only to be told the website wouldn't show it was a display and did I want it or not... Disgusting service.. In "normal" circumstances I wouldn't of been treated or brought the item like this let alone in these unpresidented times.. Taking advantage of customers disgusting.. Oh yes and a ruined birthday... Shame on you Halfords..i wouldn't even give1 star but had no othet option.. Typical..”

Helpful Report

Posted 5 years ago

“Abysmal service from Sutton Coldfield branch Halfords. Will never use Halfords again. Lied to by staff at Sutton Coldfield”

Helpful Report

Posted 5 years ago

Halfords is rated 2.5 based on 1,366 reviews