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Hampergifts.co.uk Ltd Reviews

4.8 Rating 3,461 Reviews

98 %

of reviewers recommend Hampergifts.co.uk Ltd

Company Reviews

Product Reviews

4.8

Based on 3,461 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Hampergifts.co.uk Ltd:

Beautiful hampers and gift baskets

Visit Website

Phone:

01727 895 900

Email:

sales@hampergifts.co.uk

Location:

Hampergifts.co.uk LtdUnit 3, Spring Valley Business Centre
St. Albans
AL3 6PD

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Hampergifts.co.uk Ltd 5 star review on 17th February 2024

Hampergifts.co.uk Ltd 5 star review on 17th February 2024

Hampergifts.co.uk Ltd 5 star review on 2nd September 2023

Hampergifts.co.uk Ltd 5 star review on 2nd September 2023

Hampergifts.co.uk Ltd 5 star review on 1st August 2023

Hampergifts.co.uk Ltd 5 star review on 9th July 2023

Hampergifts.co.uk Ltd 5 star review on 8th May 2023

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was impressive - 48 hours to the Isle of Man. Packaging good and secure. The hamper however was disappointing. Much smaller than expected - the individual boxes are tiny, and I ended up going out and spending much more to increase the size of the hamper tower and basically pack it out to a standard acceptable to me. Sorry but I don't feel able to order with you again.”

Posted 2 months ago

Dear Tracey, Thank you for taking the time to leave your valuable feedback, it is very much appreciated. I am so sorry to hear the hamper tower was smaller than expected. On the product page we do try to provide all possible information regarding the height of tower, along with the contents and their weights /sizes. However if these are not clear I sincerely apologise; and we'll look to make these clearer for our customers in the future. I have also passed your comments onto our purchasing department for review. We'd love another opportunity to get this right. So if you would like to give us another chance in the future, please email sales@hampergifts.co.uk beforehand and we would be delighted to offer you a discount code :) Once again thank you very much for giving us your feedback. Andy Hampergifts Customer Care

Posted 2 months ago

“A gift was dropped off in an unsecure area it is disappointing to have to deal with companies that use brain dead drivers that leave expensive gifts in an unsecure area to be stolen.”

Posted 4 months ago

“I’m trying to order but can’t find where my basket is???”

Posted 1 year ago

“I ordered a “ Grande Large Luxury Hamper” in October. When delivered in included a Christmas pudding. This was not as advertised and made my expensive gift look a bit odd. I emailed twice - weeks ago - with no reply. Disappointed by the service here.”

Posted 1 year ago

Dear Adam Thank you for your feedback and we are very sorry the pudding was included in your hamper. We replied to you on 7th Nov please do check your emails including junk folder. We have offered a few ways to resolve this to your satisfaction :) Please contact us at sales@hampergifts.co.uk Best wishes Hampergifts Team

Posted 1 year ago

“The packaging looked beautiful but the Cookies hamper arrived quite stale? These are probably good for an older recipient because the flavours seemed unadventurous and tasted quite bland. Happy to pay the price for the packaging and have it arrive on time but not so much the actual contents of it which is a shame.”

Posted 1 year ago

Thank you for taking the time to leave your valuable feedback, it is very much appreciated. We are very sorry to hear the hamper did not arrive in perfect condition - this should 100% not have happened. Our customer care team has sent you an email to obtain further information and find out how we can resolve this to your satisfaction. Hampergifts Customer Care

Posted 1 year ago

“All though the hamper was beautiful it was ordered for a specific day (my parents 61st wedding anniversary)but arrived a day late. This ruined the surprise”

Posted 1 year ago

Dear Jacquie Thank you for your feedback. While we are happy to hear you were pleased with the hamper itself we are so sorry to hear this arrived 1 day late We will contact DPD now to request an explanation why the delivery failed on Friday We will get back to you as soon as we receive a reply. We would also like to offer you a discount on your next order, so if you would like to give us another chance in the future, please email sales@hampergifts.co.uk directly beforehand and we will send you a voucher code for the discount. Best wishes Hampergifts Team

Posted 1 year ago

“I ordered a nice big basket and extra bottle of wine. The basket contained food items. I checked with the recipient who said they never received anything and was home all day. I checked the confirmation email only to find the delivery person thought food items were okay to be delivered in the trash can cubby. I am very grateful that I asked to have it delivered the day prior to trash pick up because it would’ve been thrown away. Not sure how or why they thought this was okay especially since food was in the package.”

Hampergifts.co.uk Ltd 2 star review on 7th March 2022

Posted 2 years ago

Dear Courtney Thank you for your message and we are very sorry the parcels were left like this. This looks like it may be the "safe place" for the recipient, and a calling card should have been posted to advise where the parcels were left, but if not we can only apologise. We are pleased to hear the parcels have now been safely located. If you require any further information from us please contact sales@hampergifts.co.uk and we will do all we can to assist. Best wishes Hampergifts Team

Posted 2 years ago

“I must have been unlucky, reading other reviews, I decided to use this company for delivery of Hamper for Christmas, just wanted to go to the next level, wish I hadn't. Didn't arrive until 30th December, items damaged. Did get offered a voucher for next time on the 5th Jan 22, but I wont be ordering again from this company, will use another UK company that delivered 3 other hampers all on time, in good order and at less cost.”

Posted 2 years ago

Dear Stephanie The order number provided (2000595816) is not one of ours, and we cannot find your name on our system at all. We think you have us mixed up with another hamper company :) Please do give us a try next year and we are sure you will be happy with our service ! Best wishes Hampergifts Team

Posted 2 years ago

“Bought from you last two years, everything went well, this year instead of getting a won der full selection, we got a bunch of olives and cheap wine. "my daughters words" I ordered 4 Hampers valued at over GBP200.00 a piece and not one person took the time to tank me. delivery service is excellent, quality of goods seems to have gone down considerably............”

Posted 2 years ago

Dear Ray Thank you very much for your feedback. We have checked your account and can only find two hampers ordered from us, not four. Would you be able to email us your order confirmations so we can check this for you? Also having checked your order we can see that you didn't write a gift message during checkout, which may be the reason you haven't heard back from your recipients. If you need any further information on this please email sales@hampergifts.co.uk and we will do all we can to assist. Best wishes Hampergifts Team

Posted 2 years ago

“The basket was delivered two days early, in spite of many received confirmations with correct delivery date.”

Posted 2 years ago

Dear Irene, Thank you for taking the time to leave your valuable feedback, it is very much appreciated. We are very sorry to hear your order was delivered early. We'd love another opportunity to get this right. So if you would like to give us another chance in the future, please email sales@hampergifts.co.uk beforehand and we would be delighted to offer you a discount on anything in our range. Once again thank you very much for giving us your feedback. Hampergifts Customer Care

Posted 2 years ago

“I ordered the 5 tier box with cakes and biscuits. In red colour. I couldn't wait to gift it as a housewarming present. On receiving it I was quite annoyed with the size. It was like I've ordered a dress from China, 10 sizes smaller. 😭 Regardless of the size the treats were good just disappointed on the size of the tiers.”

Posted 3 years ago

“For 56.95 including postage, I was very disappointed with the contents. It certainly isn’t worth the money at all.”

Posted 3 years ago

“very disappointed to receive this gift 2 days before i had paid for it to be delivered on a set date. I ordered it for a set date as i was ordering on behalf of my elderly dad as a birthday present for his wife as they are currently self-isolating at home and he couldnt get her a present. This was also advertised on the website that you could choose your specific delivery date which was the reason i ordered from here under normal circumstances i would be delighted to receive an order early but as this was ordered for her actual birthday day its just such a shame it has spoilt the surprise of her having something delivered to her on her birthday when we are unable to see her to celebrate!”

Posted 3 years ago

“The deluxe chocolate tower does look fantastic but what a disappointment! Cheap chocolates covered in inferior chocolate 35%cocoa solids on the chocolate Brazils.Really?? For the price surely these should be minimum 70%. There is a warning that the chocolate covered peanuts contain peanuts! And to add insult to injury, the dried Mano pieces expired last July 2019! Received as a gift from relatives overseas as a Christmas present but we don’t have the heart to tell them that this gift was rubbish. We have emptied the boxes into a basket and will take into the city and give to the rough sleepers as I’m sure they will appreciate them.”

Posted 4 years ago

Dear Jacquie Thank you for taking the time to leave your valuable feedback, it is very much appreciated. We are very sorry to hear you were not happy with your order. A member of our customer services has already emailed you in order to resolve this issue to your satisfaction. Hampergifts Customer Care

Posted 4 years ago

“Bad bad bad- no wine inside as i ordered! Products not same as i ordered! Hamper delivery was difficult. Every day there was a different notification on when the hamper will be delivered. They changed days 3 times! Then the hamper surprise was ruined because the recipient got the notification from Hamergifts.co.uk so she knew exactly what was coming to her..... it came in a parcel box, not as described on website regarding the presentation. All the green decorations were not there. There was only an orange bow. Thats what we call SCAM! Over all - not good if u intend to do a nice surprise. Not different than amazon. But in amazon you get what u order! Typical UK company - no character or presentation all the way as shown. Good if u want to present it yourself and you order this so u can arrange it urself and add the products u thought are inside but they were NOT!”

Posted 4 years ago

Hi Zhana Thank you for your review. If there was no wine with the hamper, then we have clearly made a picking error and dispatched the the wrong gift. Please accept our sincere apologies. Please email sales@hampergifts.co.uk with the photos of what your parents received, and we can rectify this and send the correct hamper in time for Christmas. Many thanks Hampergifts Team

Posted 4 years ago

“Hello.this was not the first time I ordered from you, so i was a little disappointed in the contents if my hampers.crisps- popcorn-and peanuts to be the main hub of the bag.think this needs a bit more thought.service excellent- ordering excellent.carol lee.”

Posted 4 years ago

Dear Carol, Thank you for your feedback, it is very much appreciated. We are very sorry to hear you feel the hamper wasn't value for money. We have passed your comments onto our hamper creation department for review. We'd love another opportunity to get this right so if you email sales@hampergifts.co.uk ahead of any future order, we would be delighted to offer you a discount on anything in our range! Hampergifts Customer Care

Posted 4 years ago

“scheduled delivery failed because DPD driver did not realise he had to deliver package to guest (reception) at hotel. correct address was given. he was at closed service door with no one to receive package. despite speaking to DPD they did not rectify delivery. DPD claimed there was no recipient name on package, when I asked Hampergifts about it, they say the name was on the package, so i can only assume someone is lying. redelivery only happened on Monday but to what seems again only the service entrance instead of hotel reception as package was not handed to reception from service delivery entrance until Tuesday mid morning after guest had already checked out of the hotel. this was a 100% fail from all participating parties!”

Posted 4 years ago

Hi Claudia Thank you for your feedback and accompanying email We are so sorry to hear your parcel did not reach your intended recipient at the first attempt. Someone from our customer care team will be in touch to see how we can fix this for you in the best possible way. Hampergifts Team.

Posted 4 years ago

“I was disappointed with the size of the hamper. For £40 I expected more. The gift card was also poor tiny writing on a piece of card.”

Posted 5 years ago

Dear Yvonne, Thank you very much for your feedback. We are very sorry to hear you were happy with your chocolate hamper. On the product page we do try to provide all possible information regarding the size of basket, along with a full list of the contents and their respective weights. However if these were overlooked or not made clear enough to you then we sincerely apologise - and we'll look to make these clearer for our customers in the future! If you email sales@hampegifts.co.uk our team would be happy to provide you with a voucher code for your next order, as we sincerely hope you will give us another chance! Best wishes Hampergifts Team

Posted 5 years ago

“Hamper delivered on time for my birthday however the oatmeal biscuits contained therein were absolutely disgusting, tasted of paraffin, had a lingering stomach churning after taste and were quickly consigned to the bin.”

Posted 5 years ago

Dear Customer Please can you email sales@hampergifts.co.uk with your name and order number? We can then investigate and send you out a replacement if necessary. Many thanks Hampergifts Team

Posted 5 years ago

“Disappointed. We scheduled for a gift to be delivered 16 Oct morning for Bosses DAY and made arrangements for someone to collect. It only reached the recipient 17 Oct afternoon. No specific reasons for delay provided. The whole point of buying online is to have present delivered punctually. Quite Embarrassing situation.”

Posted 5 years ago

We are very sorry to learn of this delay We've checked the DPD tracking and unfortunately the driver was unable to complete all deliveries on 16th Oct due to an abnormally large load. The parcel therefore went out for delivery the next day and was succesfully delivered at 10.30am. Please accept our sincere apologies. Hampergifts Team

Posted 5 years ago

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Hampergifts.co.uk Ltd is rated 4.8 based on 3,461 reviews