“The whole process from beginning to end was spot on. A prompt response to our inquiry was followed by a visit to our home with samples, for a thorough discussion about what we wanted and needed. Samples were left with us to see how they looked at different times of day and in different weather. We asked for more samples and they arrived promptly
The carpet arrived on time, the laying went without a hitch, and the guys who did it were very professional and very cheerful - they were very efficient. The carpet looks and feels fantastic.
We were pleasantly surprised at the cost - less than we'd imagined. All in all, the best customer service experience.”
“Simon and co were easy to deal with and extremely professional. Any queries we had were answered very quickly. A slight hiccup on the day they laid the carpet, was quickly and smoothly sorted. They went out of their way to get our carpet laid on the day. It was most appreciated. Would highly recommend Simon and the team.”
“Very impressed with the service delivered. Pete the vinyl installer was very informative and helpfully answered all the questions I had about looking after the vinyl :-) At the sales stage Shane was very patient and helpful while we took time to make a decision on what carpet and vinyl we wanted which was much appreciated.”
“From first visit to completion we have been very impressed with the communication and professionalism of everyone we dealt with. Meeting our time frame, at a very busy time of year, was greatly appreciated.”
“Very good service, From Paul to the installers. All turned up on time, service was great and very efficient. Let me know when jobs were done and areas were very tidy when they finished”
“Fantastic service from the salesman Fred, quick and responsive. Great instal team (new carpet). Great job and very cost effective. Very happy customers.”
