Name: Harveys Furniture
Rating: 1.37

“Have you purchased an item of furniture from Harveys Furniture that has developed problems, I can possibly help you. Contact Dale Brooks at Barrdale Furniture Inspections”

Helpful Report

Posted 2 years ago

“we purchased a 2 seater sofa from harveys in july 2017 only after a year it started peeling off we complained to harveys but they was not interested so we paid £45 for somone to inspect it only they was not on our side.on we ordered a black one but on delivery a cream was in the box which said it was a black one so i rang harveys to report it they offered us some money back which we accepted.we thought it was a show room one where every tom dick and harry had sat on it only we could not proof.so we will not buy any thing else from harveys. all thee reviews on harveys is not good its a wonder they do any trade at all.”

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Posted 2 years ago

“I bought a leather sofa costing £1300 when it arrived the leather on the back of the sofa was saggy they sent somebody to look at it and take photos. I then received a letter from Harveys saying that it was just dressing and I could tuck the saggy leather in at the back so as not to be seen ...... absolutely appalling I’d never buy anything from them ever again!”

Helpful Report

Posted 3 years ago

“Worst company LIARS”

Helpful Report

Posted 3 years ago

“Have you purchased an item of furniture from Harveys Furniture that has developed problems, I can possibly help you. Contact Dale Brooks at Barrdale Furniture Inspections”

Helpful Report

Posted 3 years ago

“paid 300 cash deposit march for sofa havnt been able to make contact with customer services so sent email september .till now december out of the blue harveys telephoned me asking to pay in full as my sofa will be delivered end of the month. no chance iam not paying 3k unless its at my door step so would like a refund.”

Helpful Report

Posted 3 years ago

“This is the worst furniture store. I should have realised it was a bad idea shopping at Harveys when in the store - the salesman was arrogant and extremely unhelpful but we found the suite we were looking for, so went ahead. The worst part was the damage caused by the delivery team. They bashed a door on entry and marked the wooden floor when assembling the furniture. Harveys had the audacity to refuse to pay for the damage because the delivery team said they did not cause any damage! How bad is that. Stay away!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service. Ordered a soda in February of this year and as of writing it’s nearly end of August. Told I would receive soda mid July, then beginning of August. When you ring, you are told to either call back or wait (as long as 40 minutes in my case) only for the gentleman on the other end to hang up after first 20 seconds of conversation. When I managed to get through via a callback option ( not always given as an option), I was told mid August that sofa is still with supplier!!!! I gave up and asked to cancel. I have asked for confirmation, and as of writing, it has been 7 days and still had no response. Finally, the administrations, blue group, have changed the terms on any sofas ordered prior to liquidation of Harvey’s in that not Harvey’s warranties will be honoured’. Buyer Beware! Stay away from them!”

Helpful Report

Posted 3 years ago

“No wonder this company has gone into liquidation............I went to buy a corner sofa that cost more than what it was before they went into liquidation! I payed a deposit of £320 cash for a Corner sofa that cost £1,600 which comprised of a 6 piece corner sofa, when I got home and looked at the receipt it was only a 5 piece corner. I phone up and told the woman I spoke to in the Carmarthen store where I bought it from that their was only 5 pieces on the receipt! She told me if I wanted the extra piece I’d have to pay extra. When I told them it was a six piece I’d seen on display she told me id have to pay extra for the media tray, which was on display for only £1,399 before Covid 19 closure. She told me I could only have my deposit put back on my debit card not cash like I payed. There was only an hour gone buy before I rang them but she told me I’m lucky to have my deposit back...........please be very careful when dealing with this company.”

Helpful Report

Posted 3 years ago

“DO NOT BUY ANYTHING FROM HARVEYS. We've had our suite just 5yrs, the cables on the recliners had already snapped twice and yesterday my husbands armchair cable snapped again now today mine has snapped, phoned customer services and was told as it was bought before June this year they can't and won't do anything about it absolutely disgraceful”

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Posted 3 years ago

“Everything went well till I received the item damaged. When I went to return the item as was shocked that they charged 20 percent return fee . Even in a faulty item . I would not recommend either way they still take your money”

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Posted 3 years ago

“Harvey's management of business during covid 19 is absolutely terrible. Contacting them is a nightmare, be prepared to wait for 90 minutes. You cannot reach their finance department directly, only through the other options. I also had my first delivery cancelled eventhough it was confirmed and had to wait another week! I advised that if you have given up, ask for a refund especially since this company maybe going into administration. Be aware that Harvey's may also refund you only 80% !”

Helpful Report

Posted 3 years ago

“As a follow up to my review in March. I took the advice of a previous review. I had ordered a sofa and two chairs on 22 December. We the received the letter re New Year holiday extension and corona virus in China and then alot later one from Harvey's. Having had no other communication and unable to contact customer services I rang and spoke to my bank. They sent me a dispute form to explain the problem and today 18 June I have had my deposit returned.😃. I hadn't realised that I could get my money back as I paid on a Visa card not a credit card. As they look as if they are going into administration I urge anybody to contact their bank. Do not pay a balance as they seem to take your money but dont deliver. Apauling company.”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would, firstly my impression of the staff in store was lazy and neglected me when I asked for information on a specific sofa, he disappeared and didn't come back anyway I finally put a deposit down on the sofa I wanted and was told 6 week before delivery, that would have been a week before they closed for lock down, It has now been 4 month and I've not heard a single thing regarding delivery or anything, each time I call I wait almost an hour to have the phone put down on me even though I'm calling to pay for the sofa! what is going on? Not happy I have a 6 month old baby and NO SOFA”

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Posted 3 years ago

“I bought a faux leather corner sofa , roughly 2 years ago. In March I contacted you and sent photos of one of the seats where the faux leather is peeling. You replied and said this was due to general wear and tear. The irony is that the seat that is peeling is very rarely used and the ones that are used are not peeling. There are now patches of brown material showing through my slate grey sofa, which I feel is a disgrace on a 2 year old sofa. If you are selling a sofa it should last more than 2 years even with general wear and tear. A sofa is an expensive piece of furniture and I certainly don’t have money to replace one every 2 years. Please please do not buy the faux leather sofas from Harveys”

Harveys Furniture 1 star review on 12th June 2020

Helpful Report

Posted 3 years ago

“I bought a faux leather corner sofa , roughly 2 years ago. In March I contacted you and sent photos of one of the seats where the faux leather is peeling. You replied and said this was due to general wear and tear. The irony is that the seat that is peeling is very rarely used and the ones that are used are not peeling. There are now patches of brown material showing through my slate grey sofa, which I feel is a disgrace on a 2 year old sofa. If you are selling a sofa it should last more than 2 years even with general wear and tear. A sofa is an expensive piece of furniture and I certainly don’t have money to replace one every 2 years. Please please do not buy the faux leather sofa from Harveys”

Helpful Report

Posted 3 years ago

“2x sofa ordered December 2019 10th of June 2020 received no contact from Harvey's since will be collecting the showroom models once stores reopening”

Helpful Report

Posted 3 years ago

“THEY ARE ONE OF THE MOST UNRELIABLE AND DIFFICULT COMPANIES I HAVE EVER HAD TO DEAL WITH. DO NOT ORDER FROM THEM I very strongly recommend that you DO NOT buy a sofa from this company. I have had the worst customer service experience ever with them. Multiple issues aggravated by non-existent communication and complete lack of respect and understanding from all members of the team. Ordered a sofa in January. Very clearly asked the sales team whether delivery included removal and falsely reassured that it would (most likely in an attempt to get the sale). Later informed that removal was not included. Discussed with the store manager, who was condescending and rude. Use the phrase "it is a like ordering a pizza from mcdonalds". Extremely unprofessional and complain made both by phone and email and have yet to receive any further details since. Subsequently, planned delivery but was informed that finance plan was incomplete by the local store team. Called and reassured that they will immediately process and leave it in their "capable hands" and no need to call main customer service again. Delivery subsequently cancelled understandably for the COVID pandemic. Called by customer services on 5/5/20 to arrange delivery on 26/5. Subsequently delivery cancelled WITHOUT informing me. Had to call customer services (40 mins wait) to be informed due to staff sickness it was cancelled. Again falsely reassured that delivery confirmed for last friday. No sofa arrived, called and informed of ANOTHER error with the finance plan (on their part). Now I have to wait another 2-3 weeks for the sofa delivery. The lady I spoke to this morning was 1. unwilling to acknowledge to difficult experience I have, 2. Lack of empathy to the fact I have an elderly mother who is sitting on a hard chair and having to wait, 3. Unwilling to try to find a resolution to getting a delivery ASAP despite errors on their part on multiple occasions. 4. Strong attitude that she can only sort out the payment otherwise tough luck. 5. Lack of apology of the situation In summary: - COMPLETE LACK OF COMMUNICATION - MULTIPLE CANCELLATIONS - They do not deliver on time, and they do not inform you if they do cancel their order. This is beyond what could be blamed from COVID - Management team are unwilling to have communication with me. I have asked several times and failed to get a willingness to this - Staff are clearly inept in organising deliveries - Staff are RUDE and UNPROFESSIONAL PLEASE DO NOT ORDER FROM THEM ABSOLUTELY DREADFUL EXPERIENCE I AM EXHAUSTED FROM DEALING WITH THIS TERRIBLE COMPANY PLEASE DO NOT ORDER FROM THEM I DO NOT BELIEVE ANY POSITIVE REVIEWS CAN BE TRUSTWORTHY FROM THE EXPERIENCE I HAVE HAD WITH THIS COMPANY”

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Posted 3 years ago

“My two new sofas are disgusting I complained after having them 9 days I was told it's natural ware and tare also the dont aline was told it's natural for manufacturers to leave room for movement there customer service is disgracefull some very rude and abrupt Harvey's send a firm round to inspect them what a waste of time they get a great deal of business from Harvey's so are always going to be on there side I WOULD NOT RECOMMEND BUYING YOUR NEW SOFAS FROM THEM”

Harveys Furniture 1 star review on 3rd June 2020

Helpful Report

Posted 3 years ago

“Ordered 3No single recliner chairs in January 2020 from there Lakeside shop, It’s now the 27th May and still have not received the goods. The customer service is non existent. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Harveys Furniture Reviews