Harveys Furniture Reviews

1.4 Rating 128 Reviews
8 %
of reviewers recommend Harveys Furniture
1.4
Based on 128 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week

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Harveys Furniture 1 star review on 19th August 2022
Anonymous
Harveys Furniture 1 star review on 19th August 2022
Anonymous
Harveys Furniture 1 star review on 12th June 2020
Alison
Harveys Furniture 1 star review on 12th June 2020
Alison
Harveys Furniture 1 star review on 3rd June 2020
John F
Harveys Furniture 1 star review on 3rd June 2020
John F
Harveys Furniture 1 star review on 3rd June 2020
John F
1
Anonymous
Anonymous  // 01/01/2019
very unhappy to hear my sofa which stated that if you order now you will get before Xmas won’t be arriving, I have have had to call 4 times today and no one has bothered to give us any updates!
Helpful Report
Posted 5 years ago
We ordered our sofa on 23/09/18 and paid in full. We were “Guaranteed” Xmas but actually it’s not going to turn up any time soon! I was told it was coming on the 4th of november but ever since there has been some sort of issue. We got rid of our old sofa thinking it was coming. No one has any idea of when it will arrive! After reading all the reviews on twitter, I’ll be surprised if it shows up in the next 6 months! Shockingly poor service. I get given different advice every time I call - if I can be bothered to wait the 107 minute response time. I have nothing to my family to sit on over Xmas! 😡
Helpful Report
Posted 5 years ago
AVOID THIS COMPANY AT ALL COST!!! 1. DAMAGED MY FLOOR ON TWO OCCASIONS 2. SENT TWO FAULTY RECLINER SOFAS 3. PROMISED CALL BACKS DONT HAPPEN! 4. NOBODY TAKES RESPONSIBILITY 5. ALWAYS SOMEONE ELSES FAULT FOR ISSUES. 6. LONG CALL WAITS OR RINGS OUT 7. EMAILS IGNORED MR SEAN SUMMERS, HEAD OF RETAIL NOT INTERESTED IN HOW HIS CUSTOMERS ARE TREATED! Tried to be reasonable despite catalogue of errors, conflicting information and lies but enough is enough. Public have a right to know exactly what Harveys is like. DONT WASTE YOUR HARD EARNED MONEY ON POOR QUALITY PRODUCTS AND HORRENDOUS CUSTOMER SERVICE. 2 leather recliner sofas worth £4500 out of sale, both faulty within 3weeks. My flooring was damaged on delivery AND collection. Ongoing appalling communication, contradicting information and downright lies told throughout. 'System' update issue always the excuse and it's someone elses job to update that bit. Customer service beyond shocking. IT'S JUST NOT GOOD ENOUGH HARVEYS!!!
Helpful Report
Posted 5 years ago
If I could rate 0 I would... I’ve just had an extension on my house and buying a new dining table and chairs was the final piece of the puzzle. I found a lovely set of table and chairs on Harveys Furniture and they were such a good price so I bought them and couldn’t wait for them to arrive. This was back in August. 4 weeks later they arrived, the table was as I ordered, however the chairs weren’t. I originally ordered 6 fabric chairs and instead 2 fabric chairs and 4 leather chairs arrived. I phoned Harveys and a guy called Matt promised a new set would be sent within 2 weeks and also we could have a fitting for free as good will gesture. 2 weeks passed and the new chairs arrived. Instead of the 6 fabric chairs I ordered, 6 leather chairs turned up. I was really unhappy and told the delivery driver ‘why do Harveys keep getting it wrong?’ to which he replied ‘we have a sofa here which has been returned 5 times’. He then said the next delivery they had to make was a set of dining table and chairs, but actually there were just the chairs in the van and no table. When I phoned Harveys to tell them the delivery was incorrect, I also asked them to cancel the fitter who was due to come the following day. However, the next day, a fitter arrived early afternoon having travelled 2 hours to get to our house and we had to explain we didn’t actually have any chairs for them to fit. A few hours later a second fitter turned up and we had to turn him away as well. Not only did Matt not cancel the fitters, but 2 arrived from 2 separate companies!! I phoned Harveys once again and spoke to Kirk (a senior member of staff) and he said the fabric chairs were actually out of stock and wouldn’t be available for another 5 weeks. So we waited and after week 5 we had a delivery date confirmed. I called Harveys the day before the delivery to ensure it was still arranged for tomorrow and a lady called Keeley confirmed it was. The next day, I waited in all morning, having been given a delivery time of 7am to 1pm and by no surprise they didn’t turn up. I phoned Kirk and he told me the chairs were out of stock!!!! I was absolutely fuming and so disgusted by their lies and unreliability. I never ever thought a furniture company could make me so infuriated and upset. We now have our money back (this was after phoning Consumer Helpline for their advice) and because it is now December, we won’t have a table and chairs in time for Christmas. Above all this, when we received an email confirming our money will be returned within a few days, we didn’t receive an apology at all through email or on the phone to say how sorry they were for putting us through all of this. Never again will I have any faith in ordering an item such as this from a company, it has completely took away my trust and confidence and I’ll make sure I tell everyone I can about what has happened so nobody EVER buys from Harveys again. I have never in my life had such an upsetting, time-wasting, frustrating experience as this and I extremely urge you to NEVER buy anything from this waste of a company. Absolutely unbelievable.
Helpful Report
Posted 5 years ago
Was promised Christmas delivery which has now been changed to 28th Jan! No one has any idea why and they don't return my calls. We now have no dining table or sofa for our guests coming to stay in our new home over Christmas. Have submitted a complaint via Resolver. Avoid this company - once they have your money, that's where the customer service ends.
Helpful Report
Posted 5 years ago
So Monday 19th Nov 2018 and the Milton Keynes shop confirms that a month late my sofa has finally arrived in the country. The shop assistant confirmed that that my order was definitely in the container and at their warehouse. A delivery date was arranged and I started to feel a bit better about the incompetence of the Harvey's organisation. 23rd November 2018 and I get an email advising Ng that my sofa is not in the country and they cannot say when it will be. Quite probably the worst customer service ever! From the negative reviews I am wondering if my sofa has gone to another complaining customer? No way to know and I am sure they would never admit to it. Never ever buy from Harvey's / Benson's!!!! They have no idea about when my sofa will be available now!!! Shocking just shocking!!!
Helpful Report
Posted 5 years ago
Ordered a suite 13 weeks ago due to be delivered 31October 2018. Received phone call 7pm on 30 October to say there has been a computer crash and it wouldn't be delivered. I pointed out my 75 year old husband has nothing to sit on as we sold our furniture and had it picked up the day before. The next day I spoke to the saleswoman at the store and she said it was a computer crash and she couldn't give me a definite delivery date but at least another 2 weeks!!!!! No offer of substitute furniture and no real apology so have cancelled. She was supposed to put paperwork in post but have not received any. Tried to get through to customer service - joke!!! I am really annoyed as its 7 weeks until Xmas. THanks harveys !!!!!
Helpful Report
Posted 5 years ago
Woeful delivery service - I ordered a sofa from them which was already in their warehouse to save time. I was given a delivery date of 31/8. Nobody turns up - no messages, no communication. I call them up and the customer services have no idea what happened and dont know when they can deliver. No gesture to give a loan sofa in the mean time -i have to ask for it and they say they it will take a week to deliver loan sofa.. are you kidding me ! horrible service for the price they make you pay.
Helpful Report
Posted 5 years ago
Harveys Furniture is rated 1.4 based on 128 reviews