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Haus Direct Reviews

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service all round for our company, we have used haus direct for some time now for our office furniture, the latest order did take longer than usual however the fact that they can deliver unlike some other companies we have been let down by is good enough for us, our advice would be if you can wait then this is the company for you at present as they are reliable when the goods are delivered, quality is not even questionable and superb German engineering in what we have to date. Expect delays it’s sadly not normal times still out there and we have been buying lots from all over to get our offices back up and running. But having spent £££’s now we are very satisfied with the service levels received to date. People will always expect more especially from your brand, can’t always please everyone, we will be back again soon for phase 4 as discussed with Joe. Thanks.”

Posted 3 years ago

Thank you for your feedback James. Your comments are very much appreciated and we will share your experience with the team. It is great to see you have been back over time and this is very reassuring that our product offering is as good as ever, whilst deliveries are taking longer than usual due to the current times we of course as you know very well always ensure they are completed. Thank you for your patience and commitment to date we look forward to welcoming you back for phase 4. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“Great service and staff very attentative, My experience has been very pleasant indeed and for those who may not have been as fortunate it’s a great shame as some of these comments really seem far from the truth as I got more than I thought I would receive, maybe give them a chance buyers as I would certainly not hesitate to buy from this company again, team are very pleasant to speak with and one or the managers called when I expressed some concerns before ordering and the gentleman was very professional and reassuring. Pleased I went ahead with my purchase.”

Posted 3 years ago

“Made a purchase 14 days ago, banana plant delivered well within the timescale. Very pleased with the quality of this item, looks very real given it is artificial. Thank you for your prompt delivery and product quality, Lauren advised you offered unique products and this is certainly something you can source in the high street. I will be back.”

Posted 3 years ago

“Very happy and satisfied with my purchase, called the new 0333 number and the team managed to get me through to the sales team, placed my enquiry to confirm if two items matched, Sam was brilliant almost ordered the wrong items didn’t realise the grey gloss and the grey glass were offered in the office range but thanks to Sam managed to co-ordinate the correct pieces. Items arrived from Germany in 3 weeks, delivered 2 days outside the delivery window but that’s to be expected and to be honest. Delivery firm were brilliant, great experience and first purchase from Haus direct. It will certainly not be my last. You have some lovely items. Thank you for looking after me during my purchase.”

Posted 3 years ago

“Fabulous range of products and furniture for the contemporary home. Really pleased with my experience of Haus Direct and the customer service was brilliant. I would definitely recommend and will be using them again. Thanks”

Haus Direct 5 star review on 29th June 2020

Posted 3 years ago

“Lovely sideboard. Great communication and quick delivery. Thanks.”

Posted 3 years ago

“Bought an artifical plant that is perfect for my living room. Whole process was smooth from online to delivery. Would recommend given the service provided. Artus M”

Posted 3 years ago

“Item was delivered promptly, even allowed to change delivery address which was convenient given the circumstances. Good communication to arrange the change of address. And item is great and well packed. Will keep the company on my saved list to keep tabs on their products. Thanks. RM”

Posted 3 years ago

“Thanks haus direct. Sam is a big saver for your company, I think he should be recognised for his efforts and hope your management team read this. Had an issue with my order tried a few times couldn’t reach you, tried on your new number this week and got straight through, same got in touch after I left my details with the switchboard team, he called back promptly. He went above and beyond to sort my order and it arrived yesterday, great product and great service from Sam. I almost cancelled and if it wasn’t for Sam I wouldn’t be writing a positive review here. Pleased to see you have taken onboard customer feedback and recruited a new team to answer calls promptly, I appreciate COVID restrictions to date and thank you for improving your communications channels and wish you all the best moving forward.”

Posted 3 years ago

“Smooth transaction for me, placed an order last week, my coffee table arrived 4 days later, thanks for a spot on service haus. I would not hesitate to come back.”

Posted 3 years ago

“I am updating my recent poor review. I understand now having got through to Haus Direct that they have had some serious customer problems but have this week doubled their workforce. I just managed to ring again on the day the new staff arrived and my call was answered by a really helpful and understanding member of staff. I have established that my order from February was in fact lost by the outsourced delivery company (who they stopped using in March due to a number of lost items). They didn't know it was lost because I couldn't get in touch with them to let them know. Anyway having managed to now speak to customer care they have been fantastic and I have received a full refund. Many thanks customer care you were great this week .”

Posted 3 years ago

“Thanks haus. We can honestly state our transaction was flawless with this company. Managed to get through in 1 minute so no waiting time for us, placed an order for the Silas console table in black, great purchase, arrived well within the advertised timeframe. No problem from start to finish. Would highly recommend.”

Posted 3 years ago

“Thank you Joe, very helpful indeed and your services have been duly noted. I feel like I should highlight your assistance and I hope your management team see this message, you helped me on 3 occasions during my transaction, very patient and diligent. Thank you for getting our delivery completed and John the driver was more than accommodating, my husband has built our cupboard and it looks fantastic. Very pleased with my purchase. Best wishes Judith”

Posted 3 years ago

“5* for product quality, 5* on delivery service 4* Delivery timeframe (2 days delayed) 3* Communication This is how I would rate this business, I’ve had a pleasant time but it took me several attempts to reach the company. Overall I rate this a 4* business. Only being critical here as I read reviews before ordering which were mixed and my experience has been great as ultimately it’s all about the product, I’ve had communication delays also with Matalan and Flannels recently so seems to be online companies are most likely being overwhelmed with order intake and customer engagement but just wanted to share my experience as it may help others who have concerns before ordering. My advice is don’t panic if you can’t always reach them, the product arrived perfectly and so the logistical operations are active for sure, just challenging at times and frustrating if you can’t reach them on the phone. Hope my experience helps you and I will shop again.”

Posted 3 years ago

“No issues at all! Would not hesitate to recommend. Communications were slow at times but they do state timeframes so if you go by this my advice would be to leave them to it as the lady i spoke to told me they are using centralised depots at present and cannot always get immediate updates, my delivery arrives in good time so nothing to complain about, I did say to the lady however if they maybe had more info on the log in page for the orders progress stages this would probably stop calls for Customers chasing as most of the reviews which are negative appear to be related to poor communication. The company have a great product base and site looks professional, sounds like they just need an improvement with progress updates to me but other than that I have had a comfortable experience and the main thing is the product is mint!”

Posted 3 years ago

“For the few that feel this is fraudulent I can confirm this is certainly not the case, we have struggle to get through a number of times as the lines are actively queued, if you wait and call at the right times you will get through but can only imagine with many working from home we all are trying to call at the same time. Despite some struggles on the phone we got through and I am happy to say our goods arrived all in one piece with a. Professional delivery service, item is now built and it is absolutely stunning. We ordered a Silas console, to be fair I think it looks better quality but than the price we paid, no complaining of course but just goes to show if you shop around not every company are here to rip you off. Haus it’s been great dealing with you, it must be difficult with the volumes you are experiencing to keep everyone happy but if it’s any consolation your doing a great job. Thank you for making our home a better place.”

Posted 3 years ago

“Thanks to Joe, appreciated your support throughout my purchase online, new to online ordering, you were extremely patient with me. Order has now arrived yet but your team have advised this is due next week in from Germany. Look forward to receiving my workstation. All the best for now young man, keep up the hard work, these challenging times will hopefully be over soon.”

Posted 3 years ago

“Haus Direct, thank you for deliverying our sons ordered in time for his birthday. I told you team I will leave a positive review if this arrived in time, it certainly did and my encounter with your business was second to none. Very informative team and process was seamless for us. We did see some upset customer reviews before placing our order but decided to give you a go, very happy we did. I can only imagine as COVID is slowly improving services worldwide things must be getting better for you as we did not have an issue reaching your team on 3 attempts we got in touch. Thank you again and we will be back no doubt soon. All the best from the Davidson family.”

Posted 3 years ago

“Had no issues with my order, goods arrived a few days late but well worth the wait indeed. Would not hesitate to return, delivery driver was very friendly, cheapest mini office online as well!! Thanks for your services, it’s been a pleasure dealing with you.”

Posted 3 years ago

“Fantastic product delivered from this company, can’t fault the quality at all, service could however have been a little better as it always took a while to get in touch but managed to get through after trying several times. I will however say when I did get though the team on two occasions were very in the ball. I would not hesitate in buying from these guys again. Thank you guys, my wife is happy so that keeps me in the good books.”

Posted 3 years ago

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Haus Direct is rated 2.5 based on 406 reviews