Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Haus Direct Reviews

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

Write Your review

Tell us how Haus Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Haus Direct 5 star review on 29th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service, upgraded delivery option upon request first item was not available for express delivery but needed a desk for working from home due to our company closing our offices surrounding health and safety of the COVID-19 pandemic, this company couldn’t do enough for us and managed to get two desks delivered. Give them a break guys, it did take a while to get through to the company but it was worth the wait and they were very friendly and professional. Thank you for the swift service, we have almost built the desks and just sat down for a glass of wine and just wanted to share our feedback as the quality is excellent and the price was amazing!! We will certainly return in the future and we have shared your company services and products with our internal teams working nationwide, hopefully you will get some more business. Best Wishes Rosie”

Posted 4 years ago

Thank you for your positive feedback Rosie We are pleased to learn you have had a positive experience with us. Thank you for taking the time to share your experience, your comments will be passed on to the team. Its great to see happy customers and for taking the time to provide us with positive feedback. We hope you enjoy your two desks you have purchased and lets hope we can all work together as a nation to overcome the current situation we are experiencing world wide. We look forward to welcoming you back and thank you for your loyalty, we will always strive to continue to improve our service levels and product offering. Thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Thank you hausdirect. Product arrived a couple of days late but the courier was in touch with us, we love our coffee table, purchased a piece last year from you and the match is perfect. Thanks for helping us in completing our room. Stay safe and let’s hope we get through the difficult times the country and world and experiencing right now. All the best.”

Posted 4 years ago

Thank you for your positive feedback. We are pleased to learn you have had a positive experience with us and are sorry for the courier being late. Thank you for taking the time to share your experience, your comments will be passed on to the team. Enjoy your new coffee table, sounds you have the perfect little addition to your previous purchase. Please do stay safe in these difficult times we are all experiencing in relation to COVID-19. We look forward to welcoming you back in the future and thank you for your custom. Thank you for shopping with us again. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Omg I love the Wing back chair we purchased, thanks to Kirsty she advised us on the best colour having emailed her our clients room colour chart and it really has transferred our clients room making it a real statement piece in the room. Being an interior designer it’s not always easy when shopping online to measure product standards but having shopped with haus direct now for the past 1.5 years they really are a great source for inspiration and with weekly new lines available it always make our job so much more easier. Anyone who doubts this company are the ones losing out, so what if delivery takes 1-2 weeks or even 8 weeks, your ordering quality furniture not a pair of shoes. 5* service for us on every occasion, would not hesitate to shop here at all, Sam and Kirsty are your go to people here as they both are very knowledgable on products from our experience, that’s not to say the rest of the team are not but we have a good working relationship with both. If in doubt of delivery timeframe, just ask them and they will carry out a live check for you. Thanks again, Stacey and I will be back soon for our Edinburgh project.”

Posted 4 years ago

Thank you for your positive feedback Mark We are pleased to learn you have had a positive experience with us and are more than satisfied with your recent purchase. Thank you for taking the time to share your experience, your comments will be passed on to the team. Its great to see returning customers, you will be pleased to know following the product previews this month we have many more lines being launched daily next month, do keep a look out for some exciting on trend collections arriving soon. We look forward to welcoming you back and thank you for your loyalty, we will always strive to continue to improve our service levels and product offering. Thank you for shopping with us again. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Great service received from this company, would not hesitate to use them, despite some negative reviews we read before placing our order, we called the company, had a pleasant service from the start and they seem professional in their approach and execution of delivery. I told haus direct I would leave them a review as I run a small business and value feedback but also understand how mistakes and downfalls in service levels which are outside of your control can equally result in customers being irate and going to whatever level to highlight issues. No company is perfect and what we experienced was nothing out of the ordinary, they come across better than most companies in my person opinion and have a fantastic site with amazing products!! I will be back for sure, make your own judgement and dont be put off by the negative reviews. I saw an article about this company expanding in the the north west, they must be doing something right, possibly growing faster than they anticipated any maybe some peoples experiences have been caught in the changes and possible lack of staff , I don't know and am not one to state any unknown facts but all i can say is I did not have any issues. Thanks for a great service HD.”

Posted 4 years ago

Thank you for your positive feedback Paula. We are pleased to learn you have had a positive experience with us. Thank you for taking the time to share your experience, your comments will be passed on to the team and we appreciate you taking the time to share your experience. We look forward to welcoming you back, we will always strive to continue to improve our service levels and product offering. Thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Thanks Haus Direct we love your products, I’m a returning customer (4th purchase) and living proof your service is great, very polite staff and very unique pieces, we are interior designers and we love your site! We hear your expanding into cheshire too, Congrats and wish you all the best guys.”

Posted 4 years ago

Thank you for your positive feedback Janet We are pleased to learn you have had a positive experience with us. Thank you for taking the time to share your experience, your comments will be passed on to the team. Its great to see returning customers, you will be pleased to know following the product previews this month we have many more lines being launched daily next month, do keep a look out for some exciting on trend collections arriving soon. We look forward to welcoming you back and thank you for your loyalty, we will always strive to continue to improve our service levels and product offering. Thank you for shopping with us again Janet & Co. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Just taken delivery of my desk HD-100169 packaging looks immaculate and delivery service was spot on. Great service to date, I did struggle to get through in December after Christmas but after reading the help desk reviews as a great way forward opened up a ticket and the team responded within a few hours. Looking forward to building this over the weekend, delivered on time and so far so good! Will be back for the matching side unit, bit skint at the minute but going off the condition the boxes look like they have come straight out of the factory production line. Thanks haus direct.”

Posted 4 years ago

Thank you for your positive feedback Andrew. We are pleased to learn you have had a positive experience with us. Thank you for taking the time to share your experience, your comments will be passed on to the team. Our dedicated help desk are certainly here to support your after care requirements, during brand events, like the boxing day event you most likely experienced during peak periods a higher volume of calls during the day than usual. We are actively trying to improve this service and do apologise for any inconvenience you encountered at the time. Our team will always respond as quickly as possible and as you have done so already using the help desk ticket system is a very efficient way to reach our dedicated team for any support you require. Thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“5* for keeping me up to date from start to finish, read some reviews before hand and must say we did not experience some of the things people complain about, also used the help desk service which is brilliant as the team responded the same day. In today’s world I feel this is a perfectly fine way to communicate and I’m not an internet savvy person, those that complain about getting through on haus directs phone lines need to get with the times, if your ordering online then expect other means of communication. Perfectly legitimate company and can’t fault the service received, our desk is well made and supplied as described, good German build. Would not hesitate to buy again in the future.”

Posted 4 years ago

Thank you for your positive feedback Keeley. We are pleased to learn you have had a positive experience with us. Thank you for taking the time to share your experience, your comments will be passed on to the team and we value your response and understanding on the sensitive concerns which many online companies can experience from time to time. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Fast Delivery and great service all round, ordered the Intel Grey TV stand, quality is better than expected! Goods delivered in 5 days despite website showing 10-15.”

Posted 4 years ago

Thank you for your positive feedback. We are pleased to learn you have had a positive experience with us. Thank you for taking the time to share your experience, your comments will be passed on to the team. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Thanks Haus Direct for sending a great product, it's changed the look of my hallway. We'll back in 2020 for additional pieces once I've done my dining room.”

Posted 4 years ago

Thank you for your positive feedback. We are pleased to learn you have had a positive experience with us. Its great when products can transform the appearance of your space, we value your feedback and we look forward to welcoming you back in 2020 and hope you continue to enjoy your purchase from us. Thank you for taking the time to share your experience, your comments will be passed on to the team. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Where do I Start.. From start to finish exceptional experience, I don’t often write Reviews but had to on this occasion as we used the reviews feedback to make our decision to buy from this company in the first instance, so it’s only fair we provide our encountering with this company. The team have managed to deliver before our New Years party, goods arrived on the 20th Dec, was advised to create a ticket when wanting to communicate as they did inform us that due to a sales event the phone lines would be busy at times which they were when we tried to contact them a couple of times, the help desk team have kept me updated throughout the process, Kirsty has been fantastic and a very polite lady too. Usually received responses within 48 hours and we only chased as needed this for NYE and it was getting close to Christmas. All in all the stools look great and we can’t wait to show our guests!! They look robust too which is a bonus as we felt the price was quite cheap and expected maybe light weight items but that’s not the case, just goes to show how good a company you are with honest and fair prices with a second to none service, you have some amazing pieces, glad I have found you. All the best for 2020!”

Posted 4 years ago

Thank you for your comments Linda. We are pleased to learn you have have had a positive experience with us and thank you for taking the time to share this in detail. We are pleased our after sales team have been able to assist you when in need and appreciate your patience and understanding during the busy period in December. We look forward to welcoming you back in 2020 and hope you continue to enjoy your products from us. Thank you for taking the time to share your experience, your comments will be passed on to the team. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Great Service From this company, we have now setup the Silas console table over Christmas and it looks stunning, also shared the pic on your Instagram page, truly is an amazing product and finish! Took 5 weeks for delivery but we were aware it was 4-6 weeks and came just before Christmas so we are more than happy with the turnaround. Thank you Haus Direct we will be back for sure.”

Posted 4 years ago

Thank you for your comments Mick. We are pleased to learn you have enjoyed your experience with us and are enjoying the true quality of the Silas collection, we often say these items look better in reality as sometimes the images do not do justice for the products quality and presence. Its great you have shared your opinion and we value your feedback. Thank you for taking the time to share your experience, your comments will be passed on to the team. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Can’t recommend enough ! Placing and order was easy! Excellent quality products.”

Posted 4 years ago

Thank you for your comments Richard. We are pleased to learn you have enjoyed your experience with us, our team certainly do work hard on sourcing great product collections world-wide. Thank you for taking the time to share your feedback, your comments will be shared with the team. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Fantastic company to deal with had a problem with door problem fixed in 2 day would have beem 1 day if i had phoned earlier i would recommend this company very friendly and knowledgeable 5 star all day long”

Posted 4 years ago

Thank you for your positive feedback Ian. We are happy to hear your experience has been a positive one given the small issue initially reported. Thank you for taking the time to share your experience and we will pass your comments on to the team. Thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Thank you Sam for all your help with the measurements on the Intel tv stand, your idea for the newspaper foot print worked wonders, received the unit yesterday and fully built and in place fits perfectly, looks stunning!! Recommend Haus direct and your a great asset to your company Sam, please pass my comments on to the young man. All the best.”

Posted 4 years ago

Thank you for your comments and feedback Joshua. We are pleased we have been able to assist you in making your purchase. Your feedback will be passed on to the team. Thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Great service, communication and delivery. Very happy with my product, I'll be purchasing from them again!”

Posted 4 years ago

Thank you for your 5* feedback. We are pleased to learn you have had a great experience and we thank you for shopping with us. We look forward to seeing you again. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Very reliable and delivery firm ITD were very pleasant, a big thank you to the driver, I couldn’t assist him with the heavy box but he handled it very well despite it saying 2 man lift on the side of the box. Service with a smile, priceless these days!”

Posted 4 years ago

Thank you for your 5* rating feedback Mr Miller. We value your comments and are pleased to learn we have managed your expectations successfully. We will pass on your feedback to our partnering courier too. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Thank you Haus Direct. My daughter loves her new giro cabinet, she thinks it’s very much a trendy piece. We shall be back for the additional pieces to match. Great price, we certainly recommend buying from you.”

Posted 4 years ago

Thank you for your 5* rating feedback. We value your comments and are pleased to learn we have managed your expectations successfully. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. We look forward to supplying you the additional pieces to match in the future. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Arrived on time and thank you to the ITD driver for taking the item into my kitchen, great help!”

Posted 4 years ago

Thank you for your 5* rating feedback. We value your comments and are pleased to learn we have managed your expectations successfully. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Quick delivery. Product exactly as described.”

Posted 4 years ago

Thank you for your 5* rating feedback. We value your comments and are pleased to learn we have managed your expectations successfully. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Great Delivery service, very impressed with the product and just as described, thank you to the young lady for assisting me with checking out, got there in the end, new to buying online, thank you Haus Direct.”

Posted 4 years ago

Thank you for your 5* rating feedback. We value your comments and are pleased to learn we have managed your expectations successfully. We hope you enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 4 years ago

«
1
2
...
3
4
5
6
7
»

Haus Direct is rated 2.5 based on 406 reviews