Headleveler® | OrthoCerv® Reviews

Name: Headleveler® | OrthoCerv®
Rating: 4.71

4.7 Rating 461 Reviews

93 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

Metrics

Info

4.7

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Headleveler® | OrthoCerv®:

Headleveler® pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler® offers a concierge custom pillow service based on body measurements and sleep habits.

Visit Website

Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude N

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish the warning that nothing can be opened if there is a possibility of return had been more prominent. I would not have slept on a pillow in plastic in any case. Having done the assessment, I came out a 27. Your staff phoned and highly recommended an 18 so I went with that. I'm not 100% happy with the 18 but a return would be at my expense because I automatically opened everything. Some improvement possible here.”

Helpful Report

Posted 5 years ago

Hi Theresa, Thank you for your review. We package our Standard and Queen size pillows in an overlap plastic bag with a safety seal that says "Not returnable if seal is broken". The reason why the pillow is packaged this way is to allow you to try the pillow on your bed after squeezing out any air that would be inside of the package. When we first began making our pillows 30 years ago, there was only one type of mattress on the market. Since there are many different kinds nowadays, it is important to try the pillow on your bed, because some beds are soft which can definitely influence the thickness required. We also include a pocket folder inside of the box with instructions on how to try the pillow when you first receive it. We understand that is it unrealistic to sleep with the pillow while it is in the plastic bag, but the idea of trying it on your bed before opening the package is to see if your head is placed properly and you are comfortable. We usually suggest trying the pillow while in the package for approximately 30 minutes to see how you feel. If you feel that you could benefit from another thickness, please reach out to our customer service team, and we will try to help you with this. Thanks, Desiree

Posted 5 years ago

Headleveler® | OrthoCerv® is rated 4.7 based on 461 reviews