Headleveler® | OrthoCerv® Reviews

Name: Headleveler® | OrthoCerv®
Rating: 4.71

4.7 Rating 461 Reviews

93 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

Metrics

Info

4.7

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Headleveler® | OrthoCerv®:

Headleveler® pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler® offers a concierge custom pillow service based on body measurements and sleep habits.

Visit Website

Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude N

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“J’ai obtenu réponse à toute mes questions, même durant le week-end, via courriel et téléphone. On m’a même offert de choisir le transporteur qui est le plus rapide dans la localité. Super service. Pour ce qui est du produit, il s’agit de mon deuxième et leurs oreillers sont très bien confectionnés, offrant du soutien variable selon la position, ce qui ne se trouve pas ailleurs, en plus de l’epaisseur sur mesure (quantité de rembourrage). Le rembourrage est en duvet synthétique très ferme (selon la quantité) qui me convient beaucoup plus comparativement aux offres typiques (mou et non uniformément distribué.) Celui-ci est piur la roulotte, pour agrémenter notre nouveau matelas mousse. Le sommeil est aussi important en camping. Cet été, je vais dormir comme un bébé !”

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Posted 3 years ago

“Ça faisait longtemps que je n’avais pas dormi si longtemps sans me réveiller.”

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Posted 3 years ago

“J'ai eu une contracture musculaire très douloureuse après avoir dormi de côté pendant seulement 20 minutes. De plus, l'oreiller est beaucoup trop dure selon moi.”

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Posted 3 years ago

Bonjour Veronique, Merci pour votre témoignage. Étant une compagnie familiale, nous tenons le service à la clientèle à coeur. Nous sommes désolés d'apprendre que l'épaisseur ne vous convient pas. Malgré tous nos efforts pour vous envoyer la bonne épaisseur, il se peut des fois qu'un ajustement est requis car le matelas aussi rentre en ligne de compte pour l'épaisseur d'un oreiller. Heureusement, les échanges sont permis. Nous allons vous envoyer un courriel prochainement pour vous aider. Au plaisir de vous servir, Désirée :>

Posted 3 years ago

“J'ai eu un excellent service : une personne m'a contactée afin de vérifier et d'adapter ma commande à mes besoins. Livraison rapide. J'adore mon nouvel oreiller! Première fois de ma vie que je ne me réveille pas pour changer l'oreiller ou ma position durant la nuit...”

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Posted 3 years ago

“Always such great service with the online portal. (Miss hearing from Desiree she was the best!)”

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Posted 3 years ago

“Très satisfaite de ma commande Livraison rapide Merci et à la prochaine”

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Posted 3 years ago

“Petit problème informatique très vite réglé”

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Posted 3 years ago

“Thanks, I love it and will order a travel pillow soon.”

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Posted 3 years ago

“Désirée Was extremely helpful and her customer service was excellent. She called me directly after I placed my order to make sure I was ordering the correct pillow!! Thank you for all the information you gave me. I’m so happy to have received them. Truly the best pillows on the market. Extremely well made and very comfortable.”

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Posted 3 years ago

“Service exceptionnel et produit d’excellente qualité. J’utilise les oreillers ortho-cerv depuis plusieurs années.”

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Posted 3 years ago

“Excellent customer service, highly recommend”

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Posted 3 years ago

“My husband and I Have been a customer of Headleveler for many years, and have always been totally satisfied with their products and definitely their customer service!”

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Posted 3 years ago

“J’adore mon oreiller, je n’ai plus mal au cou! Merci pour vos conseils et votre excellent service en français. Nancy”

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Posted 3 years ago

“Service efficace et rapide, merci”

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Posted 3 years ago

“Très bon service à la clientèle. J'aime bien ma nouvelle oreiller. Merci!”

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Posted 3 years ago

“Excellent manufacturing, comfort level, and customer service”

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Posted 3 years ago

“Excellent service à la clientèle. Merci à Desirée”

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Posted 3 years ago

“I bought a 100$ dollar pillow which was not the right size. It cost me 25$ to return it. It is quite a bit to only try a pillow that does not fit right. Having known that, I would not have bought it”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for taking the time to review. As a family-run business for over 35 years, we truly care about all of our customers and their experience. For this reason, we offer free exchanges for our pillows in case a pillow is too thick or not thick enough. Our records indicate that you were offered this option, but wished a refund. We offer free exchanges because our mission is for our customers to receive a perfectly-fitting pillow. As stated on our website, pillows may be returned via a method of your choice for a full refund. If a return label is sent to you, a nominal $10 fee is deducted from the refund. Original shipping costs are non-refundable, which is the case for many online purchases. If you have any questions or concerns, please do not hesitate to reach out to us. Best, Desiree

Posted 3 years ago

“Superb service.”

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Posted 3 years ago

“It’s a lot more pillow than I am used to but I really like it. It’s perfect for me!”

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Posted 3 years ago

Headleveler® | OrthoCerv® is rated 4.7 based on 461 reviews