Headleveler® | OrthoCerv® Reviews

Name: Headleveler® | OrthoCerv®
Rating: 4.71

4.7 Rating 388 Reviews

93 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

Metrics

Info

4.7

Based on 388 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Headleveler® | OrthoCerv®:

Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.

Visit Website

Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude Nadeau

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine Du Quesnay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service au téléphone. excellent oreiller”

Helpful Report

“Great quality pillow. I got huge neck issue and it is the only pillow I'm using now. Transport fee should be adjusted on the website it just doesn't make any sense to pay 40$ for 4h drive.”

Helpful Report

Hi Jean-Guy, Thanks so much for your positive review. We are very happy to hear that you are enjoying your new pillow and that it is giving you some relief. We did notice the freight issue on the website. It was corrected right away when we were processing your order, and we immediately made a refund to your credit card before shipping your order to you. Please take a look at your credit card statement, you will see that the complete shipping charge was reimbursed. Please do not hesitate to reach out if you have any questions. It will our pleasure to assist you. Best, Desiree :>

“Très bien .. j adore mon oreillé. Et que dire du service. Wow!”

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“Jadore merci je dors bien”

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“C'est les meilleurs oreillers pour éviter les maux de tête et super support cervical!! Avec eux c'est une nuit fabuleuse garantie”

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“La meilleure oreiller sur le marché !”

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“Très bon service et vitesse de livraison très incroyable”

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“Bonjour, c'est ma 2 eme oreillée et je trouve que celle-ci est plus dure. Probablement qu'avec le temps elle deviendra plus souple. merci”

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“J’ai adoré le service à la clientèle de cette entreprise , une charmante dame à pris la peine de m’appeler pour me conseiller sur la grandeur de mon oreiller,”

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“Très bon service, rapide et courtois. Bon service à la clientèle. !! MERCI”

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“Service à la clientèle hors-pair. Excellent suivi de Désirée. Nous avons rarement eu une expérience client aussi bonne que cela. Et l'oreiller est parfait, tellement confortable. Nous en ressentons les bienfaits dès sa première utilisation.”

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“Excellent service à la clientèle! Une représentante m'a contacté pour s'assurer que j'avais bien sélectionné les bonnes tailles d'oreillers. La livraison a été rapide et je suis plus que satisfait de mon achat!”

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“Ajustement parfait et confortable dès la première nuit!”

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“Mon oreiller est parfait! j'ai eu un service exemplaire; merci beaucoup!”

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“Excellent customer service - I got a call 15 min after I placed my order, and after a short conversation, the representative suggested a different pillow than what I ordered. Love it, has really helped my sleep and neck pain! Recommending to all my family and friends!”

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“Rapide et efficace”

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“Bien aimé !”

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“Aussitôt ma commande en ligne passée, quelqu’un m’a téléphoné pour s’assurer que les dimensions choisies seraient adéquates. La procédure de retour m’a bien été expliquée. J’ai eu un excellent service.”

Helpful Report

Merci beaucoup Marianne pour votre témoignage positif 5-Étoiles! Nous sommes très heureux que vous êtes satisfaites avec nos oreillers personnalisés et notre service. C'était notre plaisir de vous servir, Désirée :>

“Parfait! J'avais mal à la tête depuis longtemps. C'est seulement avec cet oreiller que je ne souffre plus de cette douleur. Quel soulagement!”

Helpful Report

Bonjour! Merci beaucoup pour votre témoignage positif 5-Étoiles. Étant une entreprise familiale québécoise pour plus de 30 ans, nous tenons le service à la clientèle à coeur, et nous faisons tout dans notre possible pour vous fournir un oreiller hors pair. Quelle bonne nouvelle que votre oreiller Ortho-Cerv vous offre ce soulagement! Au plaisir de vous servir, Désirée :>

“The perfect pillow has been found! My head and neck are perfectly supported, which as someone with a cervical spine injury is a diamond in the rough. So incredibly happy with my pillow and the excellent customer service and care I received.”

Helpful Report

Hi Melissa, Thank you very much for taking the time to give us a 5-Star Review! We are absolutely thrilled to learn that you are enjoying your new Headleveler pillow and that it is giving you relief. As a family-run business, we truly care about our customers, and we take the time needed for each individual order to provide you with your best pillow. Please do not hesitate to reach out if we can be of help again in the future. It will be our pleasure to assist you. Wishing you all the best, Desiree :>

Headleveler® | OrthoCerv® is rated 4.7 based on 388 reviews