Hedgehog Insurance Reviews

4.7 Rating 3,424 Reviews
94 %
of reviewers recommend Hedgehog Insurance
4.7
Based on 3,424 reviews
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
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About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous
Anonymous  // 01/01/2019
Come to renewal I found another insure I should of had 3 years no claims however there’s an open car insurance claim case since February we are now in august I’ve bender been made aware of also a 50/50 claim when I’ve had no correspondence from them and I was on my side of the road driver drive off so I called my insurance put it all on the system so didn’t go down as hit and run as other driver only took a photo of my reg plate went to get my 3 years no claims derticate for it to state 0 no claims and open case so messed up my new insurance completely and now I’m having to chase hedgehog after being told the person handling my case would contact me however still no contact I really do not recommend as if your hit on your side of the road they willing to make you pay half Highway Code goes out the window clearly
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Posted 7 months ago
Great until you need to make a claim. I'm claiming for damage caused by a driver while I was parked 9months ago. I have CCTV of her driving into my car and causing the damage, but I still haven't had my claim settled and closed. Also it took them 2 MONTHS to reply to an email, and when I call it says the phone lines are closed. I do not recommend if you want any useful communication with a human.
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Posted 11 months ago
I was told when I rang about a smashed window on my car it wouldn't affect my no claims and it has took my years no claims off my car, I have no took out a new insurance and claimed I had 1 years no claims and now need to declare it and I can't!
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Posted 1 year ago
To charge £58 to update a registration is excessive, considering this was updated by myself online and not calling to get someone to do over the phone.
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Posted 1 year ago
There were issues with the web page not loaded and then stating a sever error, took several attempts but did get there in the end
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Posted 1 year ago
No one to talk. They put me on another line No answer for 40 min .
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Posted 2 years ago
I had car insurance with you lot I got a new car went to transfer my insurance over to it and then told by your lot you can't transfer it over to my new car I've not had any problems getting car insurance before I always pay it for the year so not very happy that yous done nothing to help iam still waiting on my refund from my old policy 🙃
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Posted 2 years ago
Absolutely shambolic customer service, don’t get call backs, and they make it more or less impossible to claim. Really really frustrating company. Please don’t buy insurance from them.
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Posted 2 years ago
No contact number
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Posted 2 years ago
Conmen and fraudsters
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Posted 2 years ago
Too complicated with the premium credit, too many emails, too confusing, no telephone number to ring. I will continue for the the next year as I’ve signed it now but I won’t be renewing
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Posted 2 years ago
I purchased a. 2017 vehicle, insured it and drove it home. Unfortunately the vehicle broke down due to a sensor fault but when I called, Hedgehog Breakdown would not recover the vehicle. I will not be recommending Hedgehog.
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Posted 2 years ago
Cheap insurance but customer service is diabolical
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Posted 3 years ago
It appears to be a fraudulent to me
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Posted 3 years ago
Quoted a low price then I hit triple the price
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Posted 3 years ago
Stop emailing me at 3 am
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Posted 3 years ago
Very straight forward and cheapest insurance for me have already recommended to my daughter
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Posted 3 years ago
Need a contact number to speak to someone
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Posted 3 years ago
I’m having trouble signing into my account. I have difficulties reaching out in order to solve this problem. Please could you call me on 07928766048 Kind regards, Kieran Darby
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Posted 3 years ago
Charged me £74 for late renewal due to work travel out of UK.However renewed for this year.
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Posted 3 years ago
Hedgehog Insurance is rated 4.7 based on 3,424 reviews