Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found this easy to work and process when taking policy out. Issue I have is everything is either through an email or a bot. I can’t find a phone number to speak with someone.”

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Posted 1 year ago

“Initially I was very pleased with the qoute and how efficient the whole progress was especially as they where automatically able to verify my NCB without me emailing anything unlike my last car insurers especially as I have very little time. I was surprised unlike any previous car insurer Hedgehog have asked me a pic of my car showing it parked overnight in the garage this I have never come across all my years of car insurance but this is a small inconvenience for the price of the car insurance.”

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Posted 2 years ago

“I've tried to change my address but it won't let me change the address I have tried numerous times to do this.”

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Posted 3 years ago

“i am still waiting for your response.”

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Posted 3 years ago

“Up to now I have had a good experience, but I did send a email regarding my vehicle being fitted with a dash cam on the 3/6/21 and if would bring my premium down. Yet I have no reply from anyone at hedgehog car insurance, i sent the email on the 2/06/21 morning time. Other than that it's been a decent experience only three stars as I'm a new customer.”

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Posted 3 years ago

“Would have preferred to speak to someone verbally instead of texting, I am an old school person, not that great with technology, I could then confirm in my head that the site is legitimate as I have had experiences in the past where sites were not legit eg holidays etc”

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Posted 4 years ago

“good”

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Posted 4 years ago

“The price kept changing by the time I finished it was more expensive than my existing company”

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Posted 4 years ago

“Service was average. Unhappy that my quote jumped up by £95 after I changed my policy start date. In these dark times with Covid19 it appears that everyone including yourselves are after a quick buck. Typical company underhand tactics”

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Posted 4 years ago

“Not letting me see renal form”

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Posted 4 years ago

“Nice to be able to handle it online, I did think perhaps there should a review call to make sure everything with the policy is correct/transferred over correctly, or additional comments box perhaps?”

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Posted 4 years ago

“I haven’t really heard much from you at all, and it’s just the beginning so, so far so good...”

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Posted 4 years ago

“Not spoke to a member of the hedgehog team so can’t comment on customer service but the price & package I received online was more than reasonable. Happy with my purchase.”

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Posted 4 years ago

“Not talking to a human is very difficult when there is a issue”

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Posted 4 years ago

“I’m a new car insurance customer to Hedgehog, so far my experience has been pleasant, the website was easy to navigate and documents were received promptly after purchase.”

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Posted 4 years ago

“Very easy, as I used compare the market”

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Posted 4 years ago

“Good easy access”

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Posted 4 years ago

“Unable to contact anyone with queries about a previous renewal, no phone number or details available unless I wanted to make a claim.”

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Posted 4 years ago

“Quick easy”

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Posted 4 years ago

“Good quote in the end but tried to up the premium by over 100 pound when I got a 2nd quote closer to the time. Managed to get the original price. Website is quick and easy to use.”

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Posted 4 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews