Hedgehog Insurance Reviews

4.7 Rating 3,424 Reviews
94 %
of reviewers recommend Hedgehog Insurance
4.7
Based on 3,424 reviews
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Hedgehog Insurance Reviews

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous
Anonymous  // 01/01/2019
Initial responses to enquires were slow, only after responding negatively to a feedback form for the in progress ticket did I receive prompt replies. Once replies were forthcoming information and clarification was sufficient.
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Posted 4 years ago
Thank you for leaving a review, Andrew! 🙂 We take all customer feedback on board so thank you for bringing this to our attention, and we're sorry you feel that way. We typically advise that Live Chat queries receive a response instantly, we aim for any message left with the HelpRobot to be responded to on the next working day, whilst customers can expect emails to be responded to within 48 working hours. The Hedgehog team 🦔
Posted 4 years ago
Hi Andrew, I'm so glad we could get this sorted, and we really appreciate your revised review. If at any point you have an urgent question or query, our customer service team is just a click away on the website. Here they can resolve your query straight away, as well as our helpful chatbot 🤖 The Hedgehog Team 🦔
Posted 4 years ago
ok ok ok ok ok o ko ko ko k ok o
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Posted 4 years ago
Thanks for the review, Ronald 👌 The Hedgehog Team 🦔
Posted 4 years ago
Expensive but ok for what I required
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Posted 4 years ago
Thanks for the review, Sarah! We're sorry you feel that your policy was expensive, we take all information provided into consideration when generating a quote, and our live pricing means we're always offering the best price we can, at that time. We take all customer feedback on board, so consider it noted! 🙂 The Hedgehog team 🦔
Posted 4 years ago
Very good
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Posted 4 years ago
Thanks for the review!! We're really happy you found our service good, but we want your experience to be fantastic!! 😃 We take all feedback on board and your feedback as a customer is essential, so if there's any way we could have got those extra 2 stars from you, please let us know!! The Hedgehog team 🦔
Posted 4 years ago
Quick and easy but ended up paying more than first quoted
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Posted 4 years ago
Hi Steven, It's wonderful to read you had a quick and easy experience when purchasing the policy 😁 We do offer some great optional extras which can be reviewed, added or removed before the policy is purchased. As these extras are paid upfront, this will be included in the final premium quoted. The Hedgehog Team 🦔
Posted 4 years ago
So far so good. Would be better reviewing you after you’ve provided cover for the year, not before
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Posted 4 years ago
Thank you for the review, Charlotte. We definitely agree, and would love to hear your feedback when you've had a year being covered by us! Welcome to Hedgehog 🦔
Posted 4 years ago
Simple and easy to complete online found through compare the meercat.com
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Posted 4 years ago
Thank you for taking the time to leave this review! 😁 The Hedgehog Team 🦔
Posted 4 years ago
Average- like any other car insurance I've bought in the past. Nothing outstanding.
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Posted 4 years ago
Hi Aline, Thank you for taking the time to leave this review. We'd like to know how we can be outstanding! We've contacted directly, so we can hear your thoughts. The Hedgehog Team 🦔
Posted 4 years ago
The NCB section needs improvement
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Posted 4 years ago
Thank you for your feedback, Nemone. We're always working to improve, so we have contacted directly to find out exactly what wasn't quite right. The Hedgehog Team 🦔
Posted 4 years ago
Great and fast to do
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Posted 4 years ago
Thanks! It's great to see you had a quick and easy experience. I wonder what we could do to get five stars 🤔⭐⭐⭐⭐⭐ Welcome to Hedgehog 🦔
Posted 4 years ago
Good company
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Posted 4 years ago
Thank you, Andrew! The Hedgehog Team 🦔
Posted 4 years ago
I purchased my insurance online with no contact from customers service
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Posted 4 years ago
Hi Jake, We are a fully online car insurer, we don't offer an over the phone quote and buy option, that way we can keep our prices lower. We like to make things clear and easy for our customers, so you can confirm all of your quote details at the checkout before purchase. If you have any questions about your policy or a quote you have we have advisers available through our chat service found on our website. They are available Monday - Friday: 9am - 5:30pm. We also have our helpful chatbot, which is available 24/7 🤖 Thanks for your review, and for choosing Hedgehog 🦔
Posted 4 years ago
I purchased via Compare the Market - a few clicks and I was done. I chose to pay monthly, which I regret as it is an additional £100 to do so. I believe there should be no charge to spread the payments!!
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Posted 4 years ago
Hi Andrew, Thank you for your review! With the annual payment option, this is our most competitive price and is cheaper than paying for the policy with monthly payments. The pay monthly option does include interest which is why you can see the difference in price. We're glad to hear your experience with purchasing the policy was smooth. The Hedgehog Team 🦔
Posted 4 years ago
very good experience
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Posted 4 years ago
Thanks for the comments - what would make it 5 stars? The Hedgehog Team
Posted 4 years ago
It was okay
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Posted 4 years ago
Thanks for the 3 stars, it would be great to know what would've made it 5! The Hedgehog Team
Posted 4 years ago
Changed the address online the same day as I set up the account and was charged £35 bit steep I think
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Posted 4 years ago
Service was fine until I was having issues getting onto your website via my phone so had to go onto my laptop instead, so was pretty time consuming.
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Posted 4 years ago
Hello Rakhi, thank you for your valuable feedback. We're really sorry to hear that you had an issue using the website on your mobile. We've raised the issue with our development team, who will look into this problem very shortly and fix it. Thanks again and welcome to Hedgehog!
Posted 4 years ago
I've had no emails or documentation to prove I have a policy
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Posted 4 years ago
Hello We're sorry to hear you're having problems. Have you checked your junk/spam folder as they sometimes are diverted there. If not, please contact us via online chat or email us at help@hedgehoginsurance.com. We'd love to help. The Hedgehog Team
Posted 4 years ago
So far all is ok
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Posted 4 years ago
Good Morning Ms Denyer, Thanks for the lovely review, please let us know if you do run into any problems or if there's anything you need. The Hedgehog Team
Posted 4 years ago
Quick and easy
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Posted 4 years ago
Hi Thanks for the review, we're glad you're happy with us. :) The Hedgehog Team
Posted 4 years ago
Hi, it would be great to hear from you as to what could top us up by another 2 stars! The Hedgehog team
Posted 4 years ago
Hedgehog Insurance is rated 4.7 based on 3,424 reviews