Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealing with a robot online was very frustrating however it was then dealt with satisfactorily by a ‘real’ person much to my relief so happy customer”

Helpful Report

Posted 5 years ago

Hi Kerry, Our Helpbot is available 24/7, and our live agents are always available Monday-Friday 9am - 5:30pm. We are pleased to hear you are a happy customer! The team at Hedgehog

Posted 5 years ago

“Automated service without human interaction. Speedy and easy to use.”

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Posted 5 years ago

Hey John, Thanks for the review. Our help bot is available 24/7, and our customer service agents are on Livechat between 9am-5:30pm Monday - Friday to help! The team at Hedgehog

Posted 5 years ago

“THE PRICE WAS HIGH”

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Posted 5 years ago

Hi Nezmal, Thank you for your review. We're sorry you found our price to be high, we normally pride ourselves on our competitive prices. The team at Hedgehog

Posted 5 years ago

“Just an answer to a simple question, which was satisfactory. As mentioned by a previous reviewer, best to ask for review at the end on the insurance itself.”

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Posted 5 years ago

Hey Andy, Thank you for your review! Our aim is to listen to our customers feedback so we can continuously improve the purchasing experience on our website and through our customer service agents. The team at Hedgehog

Posted 5 years ago

“I have only been with Hedgehog one day. Better you ask for a review at the end on the insurance.”

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Posted 5 years ago

Hi Darren, we really appreciate the feedback. We will take your comments on board regarding the reviews. Thank you! The team at Hedgehog

Posted 5 years ago

“website not very user friendly when it comes to making any changes.”

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Posted 5 years ago

Thank you for the feedback. We're sorry that you didn't find our website to be user-friendly. We will take your comments on board to help us improve our website. We hope you have a nice day. The team at Hedgehog

Posted 5 years ago

“I accidentally added breakdown cover onto my booking and before added I was only meant to be paying £58. When I realised I added it on and advised I wanted to cancel this off, I was advised I would have to pay £64 a month! Thats quite a difference and when I spoke to someone they were helpful but I dont feel I received all of the information I was after.”

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Posted 5 years ago

Hey, We're really sorry for the confusion but glad to hear our advisor was helpful. If you require further assistance regarding this please do not hesitate to contact us via live chat or email. We hope you have a lovely weekend. The team at Hedgehog

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews