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Hello Fresh Reviews

2.6 Rating 33 Reviews

39 %

of reviewers recommend Hello Fresh

Company Reviews

2.6

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

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Hello Fresh 5 star review on 28th June 2020

Hello Fresh 5 star review on 28th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HELLO FRESH HAVE LITERALLY STOLEN MONEY FROM MY BANK ACCOUNT AT 3am TODAY… I have not reactivated my account which hasn’t been used since last year when it was cancelled due to diabolical service and I DID NOT ORDER anything! Your chat agent is a liar and I am disgusted at this whole scenario!!! In reply to your response to this below you obviously did not read my review. I have not used hello fresh since last year and it was cancelled so there was no automatic reactivation due… you still had my payment details from my previous account which I cannot delete and it was pure theft in the hope I would accept your rubbish service. The money and so called reactivation happened this morning at 3am when I was fast asleep. When I attempted to change the recipes that you’d stolen money for it stated that I could not edit them as that option ends at midnight last night (3hrs before you actually illegally ordered on my behalf)…this is disgusting behaviour..you have not only stolen but lied and used my details without permission and trained your staff to manipulate, lie and bully customers into paying for items they did not want. Your recipe boxes come with missing or the wrong ingredients and instead of issuing another box you offer discounts than cannot be used until more boxes are ordered. This is why I cancelled all future orders and deactivated my account with you last year. This is despicable and so it appears from responses to my rant on Facebook that you are doing it to hundreds of others too! You should be ashamed of yourselves!”

Posted 2 days ago

“Atrocious! Designed to trap you into receiving unchosen meals! Avoid like the plague people. Look online for the fines they received for harrassing customers!”

Posted 3 days ago

“Taken money out of my account for something I don’t want like or won’t be able to receive. Ive used hello fresh in the past and had no issues this was a few years ago. I’m disabled and had thought I cancelled my order with them and in the past they happily refunded me fully and did not send the food I don’t want. Fast forward to now I had thought I cancelled again and have let them know in plenty of time I don’t was the delivery as I don’t like the food and won’t be in but they only offered to refund £10. When I questioned why they refunded last time fully which was a few years ago they said they make one time exceptions so I questioned as this was a new account why they will not do it this time which they had no answer too. I requested to speak to a manager and they said ok they will call you but now they can not give me a £10 refund. Now I am not able to pay my electric bill and I’m disabled and can not eat the food they are sending which I don’t want. The person I spoke to was called Marlo and he was very unhelpful and wouldn’t explain why they let me have a refund years ago but now won’t, they can’t have one policy for one time and something different the next. Avoid avoid avoid !!!!!!”

Posted 1 week ago

“Scammers. Scammers.”

Posted 1 week ago

“Hello Fresh continued to charge the credit card, despite written proof of a cancelled account. They owe me $303.46 and their customer care experience is abysmal.”

Posted 2 weeks ago

“DO NOT SUBSCRIBE. What a scam. They will take your money and force deliver items to your residence even if you cancel or skip meals. Customer service is terrible. Excuse after excuse. Meals are incredibly small and not worth it.”

Posted 2 weeks ago

“First experience with hello fresh, I'm setting things up, getting the feel for the website, I placed my order, accidentally cancel it 2 minutes later. I contact the customer service to explain my simple mistake and they tell me, sorry we can't fix this, your voucher/money has gone?! Unbelievable, I'm trying to contact another customer service agent as I can't believe what I'm reading.”

Posted 1 month ago

“Avoid this joke of a company that takes your money before you can even see what's available, and then refuse to refund you when you cancel the order & subscription long before their so called order deadline but make a whole host of excuses that the order or subscription has not been cancelled even when using the links provided on their own site, absolute low life! I personally know friends and family that use it have used this service with mixed reviews, mostly pathetically small servings, items missing and meals not even delivered and a serious lack of customer support to rectify any concerns or issues once the have taken the money for so called meals! There are far better food box deliveries on Google with far better service and reviews than this joke of a company. Sooner this lot disappears the better for everyone! Watch for the pathetic response stating they did everything they could to help and offer a 50% refund when they're clearly in the wrong. Just another sham of an online company that hides behind the internet providing a terrible service and charging too much money for the insult!”

Posted 4 months ago

“Hello Fresh is not recommended! They will deliver food regardless if you “opt out” for the week because you will NOT be home. The food will be delivered and sit there on your front porch! They will charge you and the credit card company will not adhere to your dispute because Hello Fresh will give “proof” to the credit card company that are just lies. They cheat you. Deliver food when you are on vacation and opted out and charge you anyway.”

Posted 4 months ago

“Had Hellofresh for 3 months so think I've given it a good try. Very disappointed. Customer service is awful. They did not apply the vouchers correctly and made it incredibly difficult to get money back. Food was lacking in the quality that I expected. Lesser weights of things like meat compared to what was on the recipe. Very poor portion size and limited choice. Website difficult to use too with lots of errors. Raised these issues with HelloFresh and received no help so I have now cancelled my account. I would not recommend this company.”

Posted 5 months ago

“Amazing recipes and fantastic delivery speeds”

Posted 2 years ago

“Good choice of meals, good service,great quality products”

Posted 2 years ago

“Okay food but overpriced”

Posted 2 years ago

“ur scran is clapped”

Posted 2 years ago

“They charge for delivery but the guy leaves box sitting out in sun. He walks in gate and drops it on the hottest day of year and leaves. He could have sat at the back door in shade or under patio. Amazon manages to walk to the door and I get free delivery with them. I would not reccomend this company at all.”

Posted 2 years ago

“adverts are so annoying please stop, the acting is so trash it kills me to watch these”

Posted 2 years ago

“Poor customer service. If you have not recieved your package, they won't refund you unless the courier tells them it's lost. Meanwhile sitting at home without food in the mountains. Not to mention, instead of recieving a refund I got charged for some random $68 even though I never ordered anything else and I put my next delivery on pause. This company steals money on a Sunday when Banks can't automatically retroactivate their fradulant charge. Need I say more?”

Posted 3 years ago

“I got the introductory box with free shipping and 30 dollars off so I ended up paying 33 dollars for 3 nights of dinner for myself and my husband. I cancelled right away because I only wanted to try it. The meals they chose for me were Gouda Burgers, some kinda pasta dish, and a pork dish. I don't eat pork, and I'm trying to cut back on pasta so I switched those two up for sirloin, greens beans and gruyere potatoes, and mushrooms steak tips. I've tried 2 of the 3 meals so far and they've been really tasty! Plus they're so easy to follow instructions even my husband (who doesn't cook) found himself doing most of the work for one of the meals. They serving sizes are decent with most of the dishes including some type of fiber filling vegetable. Need more convincing? Go on the HelloFresh app and look at the cookbook. All their recipes are on there and recreatable. Before receiving the box I was able to make the Bellpeppers stuffed with Curry rice, and black bean tacos! So in conclusion, any problem I may have had was easily solved, I was able to easily cancel right away and was super satisfied with my results. Who knows? I may even continue with HelloFresh in the future when I go back to work to make life easier.”

Hello Fresh 5 star review on 28th June 2020

Hello Fresh 5 star review on 28th June 2020

Posted 3 years ago

“Package arrived perfect, well packaged and at the perfect temprature thanks to the ice packs. Good quality products and great recipes- will def keep using!”

Posted 3 years ago

“I was recommended this company by my son in Australia. It is easy to organise deliveries and to choose or change menus or even just skip a week if you wish. The ingredients are good quality and of course fresh. For me the best thing is that everything is organised and measured already which means I don’t have to struggle with opening and measuring liquids, herbs etc. Recipes are very easy to follow and include tips and you can modify to taste. Perfect”

Posted 4 years ago

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Hello Fresh is rated 2.6 based on 33 reviews