Hello Fresh Reviews

Name: Hello Fresh
Rating: 2.19

2.2 Rating 52 Reviews

27 %

of reviewers recommend Hello Fresh

Company Reviews

Questions

Metrics

2.2

Based on 52 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

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Phone:

1 (800) 733-2414

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Hello Fresh 1 star review on 18th August 2025

L Day

Hello Fresh 5 star review on 28th June 2020

Lisa

Anonymous

Anonymous // 01/01/2019

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“I have cancelled delivery for 2 weeks, as I was away, but this company twice was ignoring these cancellations and was keeping to send what I have not ordered and on their own choice rubbish food. Very disappointed. Not easy to contact them.”

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Posted 2 weeks ago

“The shipping service used in Indianapolis is so bad. I rarely get it on the day I am signed up for. If you live in Indy I would use another company.”

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Posted 3 weeks ago

“Hello Fresh Shipped to my old address 700 miles away even tho I updated my address the day I got the notification about last chance to change your box. I also skipped that upcoming delivery and all of the upcoming ones that I could going Forward as I just don’t find the quality what it was. It wasn’t until my account was charged that and I was notified of the delivery that this all came about. They not only charged me for a box I didn’t want but are shipping it 700 miles away and they can’t reroute it or refund me. The can give me $20 and that’s all. The customer service agent Marla made sure to send me the link to the terms and conditions. I’d been a customer with Hello Fresh for 5 years with 65 boxes. This was highly disappointing and I don’t recommend them to anyone. Choose a different food service.”

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Posted 4 weeks ago

“Most meat dishes are pork based and although im neither muslim or jewish i do not eat or cook any form of pork product in my kitchen there should be a selection on the site for people that do not eat certain foods so for that reason and the fact ive had pork dishes sent to me which went straight in the bin i have cancelled my hello fresh and will probably not bother wasting my time or money on things that i do not eat !”

Helpful Report

Posted 1 month ago

“I had a terrible experience with HelloFresh. Their app makes it nearly impossible to cancel services, forcing customers to go through a frustrating chat process with multiple agents. I was charged $137.99 despite trying to cancel in advance, and when I requested a refund due to financial hardship, they refused and only offered account credit — even after I made it clear I no longer wanted the service. Their cancellation process feels intentionally difficult and predatory. I’ve since filed a PayPal dispute to get my money back. I will never use HelloFresh again and recommend that others avoid this company.”

Hello Fresh 1 star review on 30th July 2025

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Posted 1 month ago

“Hello fresh sent my box to the wrong address. They fixed the situation by giving me credit. When I canceled hello fresh they won’t send my box or credit it back to my account because they want 10.99 shipping and handling. I asked them to use my 45 credit and they said when I sign back up they will reinstate my credits. The food is not worth it. I would try a different company”

Helpful Report

Posted 2 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Hello Fresh 1 star review on 18th June 2025

Helpful Report

Posted 2 months ago

“My experience with HelloFresh has been profoundly disappointing and, frankly, concerning. I was erroneously charged for an order during a week I had explicitly skipped, indicating a significant flaw in their platform's order management or billing system. This unauthorized charge, occurring without my consent for a service I opted out of, is unacceptable. Upon discovering this error, I immediately contacted HelloFresh to request a refund for the charge that was a direct result of their mistake. Instead of rectifying their error by processing a refund back to my original payment method, HelloFresh unilaterally decided to issue a credit to an account that I had already cancelled. This action is not only misleading but also borders on unethical. It effectively traps funds within a service I no longer wish to use and for which I was incorrectly charged in the first place. This entire ordeal highlights a company that appears to prioritize retaining funds over transparent and fair customer service. Their process of crediting a cancelled account instead of refunding a mistaken charge demonstrates a fundamental disregard for customer autonomy and an attempt to circumvent a legitimate refund request. I strongly advise potential customers to avoid HelloFresh. Their billing practices are questionable, and their refund policy, at least in my experience, is designed to inconvenience customers and retain funds improperly obtained. This was a misleading and unethical experience from start to finish.”

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Posted 3 months ago

“Never use this company they take money from your account when you haven’t even ordered a box. I reactivated my account just to have a look not to order. I did not pick any food and they have charged me over £50 for something. I did not authorise absolute scam customer service are useless Still waiting on a manager to call me do not use”

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Posted 4 months ago

“Disappointed with HelloFresh and their Referral Program I’m really disappointed with how HelloFresh handles their referral program. Unlike most companies that automatically apply referral credits, HelloFresh expects you to click a button in an email to "accept" the credit. If you miss it or it goes to spam, tough luck — you don’t get the reward. It feels like a sneaky tactic to avoid paying out what they owe. I wouldn’t be surprised if there are thousands of unclaimed credits just sitting there because of this strange system. To make matters worse, when I reached out to customer service, the response was abrupt and unhelpful. I was basically told “it is what it is,” with no effort to resolve the issue or show any kind of goodwill. Not the kind of service you expect from a company like this. If you’re using HelloFresh, be very careful — check your emails constantly and don’t assume they’ll do the right thing automatically. Overall, very poor experience and a real shame.”

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Posted 4 months ago

“Hello Fresh use a delivery service that do not deliver to my door, they left my parcel near the Amazon lockers and it disappeared within minutes. Upon contacting Hello Fresh about this they offered a credit note, no offer of compensation as we now have no food for the week and no explanation of how they will stop this happening again. Other meal delivery services have access to the amazon boxes so our meals are safe if they can't get them to our door. Hello Fresh cheap out on who they use to deliver their food, imagine what other corners they are cutting.”

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Posted 5 months ago

“I like hello fresh boxes overall, the quality is good although the amounts per person are a bit stingy (40g of cheese for a 3 person meal?) but my main issue is that I am intolerant to onions and garlic and most of their recipes come with spice mixes/sachets which have often onion or garlic in them so I can't use them. It would be fine if you could see this on the website/app before you order but you can't, so for example a recent recipe came with sun-dried tomato paste which I thought would be fine but no, there was garlic in it.”

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Posted 6 months ago

“Horrible service. Cancelling your account is a nightmare, proof it was cancelled and they activated it on their own end. Charged me. Ended up calling they said they didn't do it. Thankfully I have proof via screen shots and email confirmation of cancelled account. They are refusing to refund, and wouldn't allow me to speak with a manager or supervisor.”

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Posted 7 months ago

“Nice I received a very long ago just now through text now for n i f t gift cards”

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Posted 8 months ago

“Last year when I was trying out different food companies I looked at hello fresh and I guess I had to make an account to see what the recipes were. This year I went back on there to see what they had but I don't cook so I decided against it. They sent me a package anyways although I never ordered anything from them. They told me they could not give me a refund because the process was already done with. But I did not order anything from them. I have never ordered anything from them. And now I am out $70 because they wouldn't give me a refund”

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Posted 9 months ago

“Complete scam. Menus misleading only the most basic included. Have to sign up to see how much everything really is. Need a card to sign up. Even if you don’t chose anything and cancel your subscription. They charge you anyway. Customer service is shocking.”

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Posted 1 year ago

“They stole money out of a gift card amount. Said it would be applied later, it wasn't. I requested a refund, they said ok but that never happened. I complained and they offered to refund the whole gift card amount. That never happened either.”

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Posted 1 year ago

“Food has been fine sure but they trapped me in after my first box. They purposely left out three bags and I talked to their support and they said they would credit the amount over for my next box, my next box comes in and im still charged the full amount so I again asked them "hey, you said I was going to get credited but I wasn't " and their response is I will after my other discounted box's are done. SO I HAVE TO WAIT 8 WEEKS BEFORE I GET MY CREIDT BACK!? Nah, that's a scam.”

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Posted 1 year ago

“Sneaky little company. You have to put in your credit card to view all food options. I didn't select any meals and now I have an order on the way. I cancelled over the phone, yet have little confidence this is going to happen. Stay tuned....”

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Posted 1 year ago

“HELLO FRESH HAVE LITERALLY STOLEN MONEY FROM MY BANK ACCOUNT AT 3am TODAY… I have not reactivated my account which hasn’t been used since last year when it was cancelled due to diabolical service and I DID NOT ORDER anything! Your chat agent is a liar and I am disgusted at this whole scenario!!! In reply to your response to this below you obviously did not read my review. I have not used hello fresh since last year and it was cancelled so there was no automatic reactivation due… you still had my payment details from my previous account which I cannot delete and it was pure theft in the hope I would accept your rubbish service. The money and so called reactivation happened this morning at 3am when I was fast asleep. When I attempted to change the recipes that you’d stolen money for it stated that I could not edit them as that option ends at midnight last night (3hrs before you actually illegally ordered on my behalf)…this is disgusting behaviour..you have not only stolen but lied and used my details without permission and trained your staff to manipulate, lie and bully customers into paying for items they did not want. Your recipe boxes come with missing or the wrong ingredients and instead of issuing another box you offer discounts than cannot be used until more boxes are ordered. This is why I cancelled all future orders and deactivated my account with you last year. This is despicable and so it appears from responses to my rant on Facebook that you are doing it to hundreds of others too! You should be ashamed of yourselves!”

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Posted 1 year ago

Hello Fresh is rated 2.2 based on 52 reviews