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Hello Fresh Reviews

2.6 Rating 33 Reviews

39 %

of reviewers recommend Hello Fresh

Company Reviews

2.6

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

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Hello Fresh 5 star review on 28th June 2020

Hello Fresh 5 star review on 28th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HELLO FRESH HAVE LITERALLY STOLEN MONEY FROM MY BANK ACCOUNT AT 3am TODAY… I have not reactivated my account which hasn’t been used since last year when it was cancelled due to diabolical service and I DID NOT ORDER anything! Your chat agent is a liar and I am disgusted at this whole scenario!!! In reply to your response to this below you obviously did not read my review. I have not used hello fresh since last year and it was cancelled so there was no automatic reactivation due… you still had my payment details from my previous account which I cannot delete and it was pure theft in the hope I would accept your rubbish service. The money and so called reactivation happened this morning at 3am when I was fast asleep. When I attempted to change the recipes that you’d stolen money for it stated that I could not edit them as that option ends at midnight last night (3hrs before you actually illegally ordered on my behalf)…this is disgusting behaviour..you have not only stolen but lied and used my details without permission and trained your staff to manipulate, lie and bully customers into paying for items they did not want. Your recipe boxes come with missing or the wrong ingredients and instead of issuing another box you offer discounts than cannot be used until more boxes are ordered. This is why I cancelled all future orders and deactivated my account with you last year. This is despicable and so it appears from responses to my rant on Facebook that you are doing it to hundreds of others too! You should be ashamed of yourselves!”

Posted 1 week ago

“Atrocious! Designed to trap you into receiving unchosen meals! Avoid like the plague people. Look online for the fines they received for harrassing customers!”

Posted 1 week ago

“Taken money out of my account for something I don’t want like or won’t be able to receive. Ive used hello fresh in the past and had no issues this was a few years ago. I’m disabled and had thought I cancelled my order with them and in the past they happily refunded me fully and did not send the food I don’t want. Fast forward to now I had thought I cancelled again and have let them know in plenty of time I don’t was the delivery as I don’t like the food and won’t be in but they only offered to refund £10. When I questioned why they refunded last time fully which was a few years ago they said they make one time exceptions so I questioned as this was a new account why they will not do it this time which they had no answer too. I requested to speak to a manager and they said ok they will call you but now they can not give me a £10 refund. Now I am not able to pay my electric bill and I’m disabled and can not eat the food they are sending which I don’t want. The person I spoke to was called Marlo and he was very unhelpful and wouldn’t explain why they let me have a refund years ago but now won’t, they can’t have one policy for one time and something different the next. Avoid avoid avoid !!!!!!”

Posted 2 weeks ago

“Scammers. Scammers.”

Posted 2 weeks ago

“Hello Fresh continued to charge the credit card, despite written proof of a cancelled account. They owe me $303.46 and their customer care experience is abysmal.”

Posted 3 weeks ago

“DO NOT SUBSCRIBE. What a scam. They will take your money and force deliver items to your residence even if you cancel or skip meals. Customer service is terrible. Excuse after excuse. Meals are incredibly small and not worth it.”

Posted 3 weeks ago

“First experience with hello fresh, I'm setting things up, getting the feel for the website, I placed my order, accidentally cancel it 2 minutes later. I contact the customer service to explain my simple mistake and they tell me, sorry we can't fix this, your voucher/money has gone?! Unbelievable, I'm trying to contact another customer service agent as I can't believe what I'm reading.”

Posted 1 month ago

“Avoid this joke of a company that takes your money before you can even see what's available, and then refuse to refund you when you cancel the order & subscription long before their so called order deadline but make a whole host of excuses that the order or subscription has not been cancelled even when using the links provided on their own site, absolute low life! I personally know friends and family that use it have used this service with mixed reviews, mostly pathetically small servings, items missing and meals not even delivered and a serious lack of customer support to rectify any concerns or issues once the have taken the money for so called meals! There are far better food box deliveries on Google with far better service and reviews than this joke of a company. Sooner this lot disappears the better for everyone! Watch for the pathetic response stating they did everything they could to help and offer a 50% refund when they're clearly in the wrong. Just another sham of an online company that hides behind the internet providing a terrible service and charging too much money for the insult!”

Posted 4 months ago

“Hello Fresh is not recommended! They will deliver food regardless if you “opt out” for the week because you will NOT be home. The food will be delivered and sit there on your front porch! They will charge you and the credit card company will not adhere to your dispute because Hello Fresh will give “proof” to the credit card company that are just lies. They cheat you. Deliver food when you are on vacation and opted out and charge you anyway.”

Posted 4 months ago

“Had Hellofresh for 3 months so think I've given it a good try. Very disappointed. Customer service is awful. They did not apply the vouchers correctly and made it incredibly difficult to get money back. Food was lacking in the quality that I expected. Lesser weights of things like meat compared to what was on the recipe. Very poor portion size and limited choice. Website difficult to use too with lots of errors. Raised these issues with HelloFresh and received no help so I have now cancelled my account. I would not recommend this company.”

Posted 5 months ago

“ur scran is clapped”

Posted 2 years ago

“They charge for delivery but the guy leaves box sitting out in sun. He walks in gate and drops it on the hottest day of year and leaves. He could have sat at the back door in shade or under patio. Amazon manages to walk to the door and I get free delivery with them. I would not reccomend this company at all.”

Posted 2 years ago

“adverts are so annoying please stop, the acting is so trash it kills me to watch these”

Posted 2 years ago

“For about the 4th time now, we have received bad, off, mouldy, furry ingredients. You need to supervise your packers. This food is expensive and to receive bad stuff is poor. We have complained in the past and still receive bad stuff. We will be now cancelling.”

Posted 4 years ago

“My account was settled and yet they are still hassling me for late payment and adding late payment charges...PLEASE DONT SET AN ACCOUNT UP WITH THESE JOKERS. If you pay by PAYPAL then it takes a pre-authorised payment again and again until you log into your paypal account and stop it. Then try and get your money back ...nightmare”

Posted 5 years ago

“Please Reviews you have to change system to zero stars or minus stars. Time and time again I have told these folks we are not interested, have a sign on door saying no sales people and which they just willfully ignore. Clearly along with various pointless charities, Jehovah witnesses, local authority and occasional dodge tradesmen they seem to be under the impression people purchase houses to be bothered when they busy. How about having some respect for private property and peoples rights to enjoyment of their homes without being bothered with a pretty pointless business model...if you work for Hello Fresh you may want to know 3.3 stars in relation to reviews is the point when consumers are less likely to engage with your brand and roll on.”

Posted 6 years ago

“Hello Fresh didn't meet my personal needs so I canceled the service. Then I get charged again and another box of melted ice pack and now spoiled meat left at my doorway. Thankfully I took a screenshot of myself selecting cancel immediately and not send me one more box so that when the customer service representative told me I must have selected incorrectly I can actually see that I'm not an idiot and that the company participates in dishonest cancellation practices. I believe it was a shitty thing for Hellow Fresh to do and I will now spread the word to friends/family/ and anybody else willing to listen. Sorry Hello Fresh but I'm taking. Y money back to Blue Apron.”

Posted 6 years ago

“Hello fresh could not suck enough. My son and his girlfriend got me hello fresh Groupon for $30.00. I spent 3 hours trying to crack into their webpage to order. It never ceases to amaze me how the people who run these companies manage to take the service out of customer service. Still trying to get my money back from these trolls. You managed to totally fuck my birthday up hello fresh.”

Posted 6 years ago

Hello Fresh is rated 2.6 based on 33 reviews