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Uber Support Reviews

1.1 Rating 2,186 Reviews
2 %
of reviewers recommend Uber Support
1.1
Based on 2,186 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Uber Support 1 star review on 4th July 2025
Tina
Uber Support 1 star review on 30th June 2025
Anonymous
Uber Support 1 star review on 30th June 2025
Junior
Uber Support 1 star review on 24th June 2025
Anonymous
Uber Support 1 star review on 24th June 2025
Anonymous
Uber Support 1 star review on 24th June 2025
Anonymous
Uber Support 1 star review on 24th June 2025
Anonymous
474
Anonymous
Anonymous  // 01/01/2019
Uber is double charging me out of my bank account and Venmoe. ????
Helpful Report
Posted 1 year ago
So you cannot find a set amount on how much they charge per mile.Their prices go from ten dollars to fifteen dollars to thirty dollars for a one way trip for less than five miles, in one week. If a low-income person is trying to get to work each day, they do not have $30 to pay to go 5 miles. Good service but questionable pricing.
Helpful Report
Posted 1 year ago
I'm very disappointed with the service, always showing a price when you order your car, then when you get charged, it charged you between 1 to 3 dollars up. When you asked why did they charged you more, they always answered that was the amount since the start. Like today I order an uber , my cost was 13.64 then apart from the driver taking the wrong freeway again it went up to 15 dollars. I checked the receipt and they make it look like you new the price from the start. That wrong!!! Show the right price from the beginning. Why charged you more, and even worse when you want to complained they don't let type anything but the option they already have.
Helpful Report
Posted 1 year ago
I tool an Uber new years eve . However both drivers I had to my destination and back home were on time and pleasant . However the following day I was informed that all Uber rides were free for New Years Eve and I was charged . I got a discount but was still charged . The drivers didn't tell me . I didn't get the free voucher offer or notification on the app . Then when I contacted customer service support, Instead of speaking to a human I get online chats and was taken to a whole other site. Then the customer service support team from " Just Ask " Then The agent sent me this page to fill out an application asking for my card info. It was secure and ligit but seemed irrelevant. Finally I reached the Uber Co. Which they had just told me that in the first place to avoid all the extra BS and trouble. Finally they connected me with an agent but I had to wait 10 minutes to get an " agent " via text. I reported my issue how I was charged and want my refund . Then they tell me they will have a " third party " contact me tomorrow. I just want my refund . This is unfair If it was free , unavailable on my app and I was STILL charged $15 to my destination and $17 back .
Helpful Report
Posted 1 year ago
I feel that I am judged because I do not live far from work and walking home at midnight is not really safe but because it isn't a big ticket ride the drivers don't want to take the ride. I am very disappointed that the drivers judge you and they don't even know the circumstance .I have been using Uber for years and lately it has been pretty crappy.
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Posted 2 years ago
If can charge me for cancelling taxi rides, I should get discounts for taxis that take several wrong turns to get to me or 2+ cancel on me after confirmation but before arriving
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Posted 6 years ago
Uber Support is rated 1.1 based on 2,186 reviews