Hermès Reviews

Name: Hermès
Rating: 1.56

1.6 Rating 231 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

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Metrics

1.6

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 17th September 2025

Bill Moore

Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

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“UTTERLY USELESS. THE PARCEL WAS NOT COLLECTED ON THE FIRST DAY BECAUSE THE INSTRUCTIONS OF 10AM - 6PM WERE NOT GIVEN TO THE DRIVER. IT WAS NOT COLLECTED THE SECOND DAY - I WAS TOLD IT WAS TOO LATE AND IT WOULD BE COLLECTED THE THIRD DAY, WHICH IT WAS NOT. WHEN I COMPLAINED THE CUSTOMER SERVICE ADVISOR PROMISED IT WOULD BE DELIVERED IN 3 DAYS TIME. IT WAS NOT. I THEN RECEIVED AN EMAIL TO SAY THE LABEL HAD "RUN OUT" BECAUSE THE DRIVER COULD NOT FIND THE COLLECTION POINT ( A POLICE STATION THAT HE HAD BEEN TO BEFORE) AND I HAD TO CANCEL THE BOOKING AND REORDER. THE WEBSITE WOULD NOT ALLOW ME TO DO THIS AND I HAD TO EMAIL AGAIN TO ASK FOR IT TO BE CANCELLED AND REBOOKED (I WAS NOW ABROAD WITHOUT FULL INTERNET ACCESS) IT WAS NOT REBOOKED. THIS WASTED ALMOST 3 WEEKS. IN THIS TIME I WAS UNABLE TO GET INTO MY FLAT, TELEPHONE ANYONE OR GO TO WORK AS ALL MY KEYS AND PHONE WERE IN THE PARCEL. HOPELESS”

Helpful Report

Posted 6 years ago

“Although I was in the parcel was thrown over the garden gate, I went to the door and was told by the female driver I should have been quicker!!! When I checked on line it said I had signed for the parcel, but the driver must have signed for it as I certainly didn't!! Not impressed at all with Hermes.”

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Posted 6 years ago

“My daughter ordered an item for teaching anatomy.She sent it to me as she lives in HK.I then sent it on to her home address.Everything was exactly as it should be ,so I posted it via Hermes .Royal Mail was expensive,so I opted for Hermes International which was£85. The package never arrived .We claimed the amount as it was insured.It has taken nearly 5mths &a lot of hassle from UK &HK.I did eventually received £81 .Wont be using them again.”

Helpful Report

Posted 7 years ago

“Hermes delivery is disgusting.rather than leave with a neighbour if we are out they forced the gate breaking the bolt so now mg gate doesn't lock for security of my children and dog.the driver left the parcel just inside the gate which they couldn't close behind them as they broke.”

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Posted 7 years ago

“they trow parcels over the gate when there is a sing to hand it in at a neighbor and not throw it over the gate as the dog will have it for breakfast”

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Posted 7 years ago

“Did not deliver the parcel. Shit.”

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Posted 7 years ago

“nice service”

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Posted 7 years ago

“Waited over a week for some pillows delivered, because they “don’t fit in the car”. Also ordered two packages from USC, same day, collected at the same time, one got lost and the other arrived fine. Can’t contact them at all, and they won’t register something lost or an issue for seven days. They must cost companies so much money”

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Posted 7 years ago

“Worst delivery service ever I order online a lot and every time hermes comes along as delivery option I always got problem with them... Terrible”

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Posted 7 years ago

“Brilliant.. never had ANY trouble with this company. Delivery driver always very polite.. always within the time scale and has never once left anything over a hedge or garden gate. 5 star service!”

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Posted 7 years ago

“Terrible service no real meaningful solutions and not only that the drivers seem to think it appropriate to offer false promise wouldn't use this company by choice ever”

Helpful Report

Posted 7 years ago

“Standard delivery selected to be delivered within 3-5 days. But even after 7 days not yet received. Their online tracking system last update 4 days ago, so not helpful. They don't provide customer service over the phone as can't find customer service contact number so stuck with chatting with there representative which seems has no real-time information about the status of the parcel. Very poor service and very disappointed.”

Helpful Report

Posted 7 years ago

“They are a courier company that have not yet delivered anything I ordered from their customers on time. Many times loosing items. The customer service and tracking is abysmal. Companies should avoid getting a bad reputation by not using them. I will not order from a company if I can see Hermes are going to be the only delivery option.”

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Posted 7 years ago

“Great service, very efficient and quick.”

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Posted 7 years ago

“They have kept updating delivery schedules without actually delivering or attempting to deliver. Very poor from them”

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Posted 7 years ago

“absolute garbage service”

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Posted 7 years ago

“they damaged our bin[simple human dual bin that cost 200gbp also to claim insurance was a nightmare AVOID. AVOID. AVOID”

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Posted 7 years ago

“Did not herd delivery driver, driver left a slip with his phone, never call bac, delivery aint sent to the alternative place. No call centre, Waiting 2days for reply for my email”

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Posted 7 years ago

“Parcel delivery at a very affordable price and I've had no issue so far.”

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Posted 7 years ago

“If you want to have problems with sending or receiving, use this company. Delivery have unreliable staff.”

Helpful Report

Posted 7 years ago

Hermès is rated 1.6 based on 231 reviews