Hermès Reviews

Name: Hermès
Rating: 1.56

1.6 Rating 231 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

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Metrics

1.6

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 17th September 2025

Bill Moore

Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

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“Nightmare experience, was told item would be delivered in the morning, so waited in no delivery, then was told it would be in the evening still no delivery, tracking was marked as delivered tried to call two different numbers no one answers, then got hold if a virtual messaging service who said that they would try and look into it for me, this was not good enoughth very poor service would not use again and would not recommend.”

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Posted 5 years ago

“Hermes need to address their seriously archaic delivery service. Their supplier (TNT in Australia) is about a decade behind in what constitutes personalised service. They won’t provide ANY time frame. Drivers cannot be contacted. No tracker. No contact if they don’t show They simply expect recipients to sit and wait. Which we did for 3days! Nightmare stuff, and big drag down for the Hermes brand. I can get better service from Target.”

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Posted 5 years ago

“This should be 0 stars. I am awaiting a parcel 4435888631501772 reference number. I have had an email saying it has been delivered which it has not. There is a fraudulent signature on the delivery sheet which can only be the person supposedly delivering the parcel. Impossible to contact hermes and now I dont know what to do”

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Posted 5 years ago

“I was expecting a delivery from John Lewis, a pullover for my husbands Christmas present, unfortunately I had a dentist appointment made for the exact time of delivery. I asked for it to be left in the porch. I received a message that it had been delivered and signed for by customer. This couldn’t be true as I was out as I had arranged for an alternative place to leave it. Of course it wasn’t there when I got home. I am disgusted and disappointed and stressed that an expensive gift has gone missing with a forged signature and the whole experience has been a nightmare. I am seeking further advice to take further action against this company and will never trust them again. I warn any one not to use them ever !!!”

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Posted 5 years ago

“Craig Edwards deserves a big bonus this Xmas he always delivers on time or puts my parcels in my safe place, he’s very polite and friendly. He does the deliveries in Aylesham Canterbury and always goes the extra mile to help”

Helpful Report

Posted 5 years ago

“I wrote a review 7 days ago regarding 2… I wrote a review 7 days ago regarding 2 parcels that Hermes stated had been delivered when in actual fact they had not. We even contacted the CEO of Hermes who instigated an investigation and they confirmed their courier's GPS showed that they had made no deliveries in the vicinity of our house. We also have CCTV footage covering our whole property showing no delivery was made. Well 7 days later we have ordered something from Debenhams and they use Hermes to deliver and yet again no delivery has taken place and a signature has been forged. REMEMBER Hermes we have CCTV footage so maybe now it is time to report this to the police as your drivers are stealing customers parcels and you are doing nothing to stop them!!! PLEASE PLEASE DO NOT USE HERMES, PICK YOUR ITEMS UP IN STORE TO GUARANTEE DELIVERY.”

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Posted 5 years ago

“Don’t use these people they are useless. I have waited in all afternoon for a package 1pm - 6pm, still not arrived! Received 3 emails one telling me it would be here 1-4, another 2-6 and another 1-6. Still not here. I have now tracked my package and says try again tomorrow!!!! Beyond mad! I have more things to do with my life than sit in waiting for packages! Will never order anything if they are delivering again! USELESS! It has taken them 10 days to deliver!!!!”

Helpful Report

Posted 5 years ago

“Two times they attempted to deliver a parcel. Waited in both times and always got "we are having difficulty getting to the address" when the courier has been supplied with my mobile phone number and code to get into the apartments. Absolute joke of a courier service.”

Helpful Report

Posted 5 years ago

“I have a great courier he is pleasant polite courteous and I have not been well of late he always asks how I am and makes me feel special I am OAP and this means a lot. Thanks 10/10 from Chrissie. Thanks Hermes for hiring lovely people”

Helpful Report

Posted 5 years ago

“Have used Hermes for several years selling on ebay & Amazon. I have now started to use Royal Mail & Parcelforce. I sent a parcel in September that arrived smashed to pieces. I put in a claim on the 19th September, heard nothing for 3 weeks and was then told I would have to prove I had reimbursed the customer, I emailed them the details on the same day. Now it is a month later and I have heard nothing even though I have emailed them several times. Today I phoned their head office, the recording told me "we are closed, we are open Monday to Friday 8am - 6pm". I phoned them on Monday at 2.15pm. Obviously they do not care about losing a customer that spends thousands every year, so if they can't be bothered neither can I”

Helpful Report

Posted 5 years ago

“Not happy with this service. Ordered a parcel from Holland and Barrett, Hermes is their only courier, waited some days parcel was not delivered and said ‘i refused’ I was in all day. Got in touch with Holland and Barrett, they put a replacement order, again Hermes took the parcel, this time it was delayed at the depot or something for 2 days. I had to get in touch with Holland and Barrett who got in touch with Hermes and today the parcel was marked as ‘I refused’ again!!! I was in all day, I’m so disappointed with this”

Helpful Report

Posted 5 years ago

“WHY IS '0 STARS' NOT AVALIBLE. How is this company still going! You pay for next day delivery and get it 2 days later. The couriers are RUDE. JOKE OF A COMPANY AND when you call the customer services its just pre-recorded messages that tell you to refer to their online chat then hangs up on you. Their online chat is also a joke you speak yet again to a robot and you can never speak to a person. Loop-holes on how the company gets away with everything they do.”

Helpful Report

Posted 5 years ago

“Buyer beware of you purchase a fragrance from Hermès and are not satisfied they do not care about the customer. They will fight you and not exchange for a new fragrance.”

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Posted 5 years ago

“Always a fast service. My local courier is always courteous, smiling, polite and shuts gate behind him.”

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Posted 5 years ago

“Hermes was supposed to deliver on behalf of a shoe company and apprently couldn't find my address. They said they will get in touch within 72 hours. We are now 6 days later and haven't heard from them yet”

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Posted 6 years ago

“Horrendous! Do not use! Ordered something waited in. Had a no show. Checked my status. Saying returned to sender as requested by recipient. Not once did I return this. Avoid big time”

Helpful Report

Posted 6 years ago

“Hermes allegedly delivered an air conditioner to my home address at 6.50 in the evening when everyone in my household was in. Avoid using hermes if yoy can as the customer service that they provide is abysmal.”

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Posted 6 years ago

“Trouble transactions avoid”

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Posted 6 years ago

“Avoid this delivery company. They will still your parcel. The driver signed for my parcel and never delivered. No customer service number . So you will never bee refund. Avoid.”

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Posted 6 years ago

“Great deliverd on time”

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Posted 6 years ago

Hermès is rated 1.6 based on 231 reviews