“Customer service was amazing. Rex emailed me almost immediately after ordering letting me know that shipping may be delayed. And I had inadvertently ordered the wrong color wrist bands. I asked Rex if he could make that change and he did so. Very easy to work with, and I'll definitely be ordering again when I need more equipment.”
“I made a great choice shopping for a singlet with Highlands Fight Gear. My daughter decided to wrestle again after taking a few years off, and the singlet I ordered was too small, more for her height. Rex was very professional dealing with expediting the shipping on the first one I ordered, then with sending me a return label so I could get the next size. This was all being shipped from another company and it still was a very smooth transaction and pleasant experience. The new one arrived within a week and my daughter is happy with it! I would order from there again and highly recommend the products they offer and their service!”
Hi Timothy, so sorry this happened! These ship direct from the manufacturer and due to the incorrect shipment, we have refunded your purchase in full. Please let us know if we can be of service in the future :)
“Highlands had the best customer service. Their prices beat their competitors, like the way I beat my competitors with this chest guard. I highly recommend them.”
“Custom service Is fantastic here! excellent experience at Choice Paintball Guns! They were very quick and diligent in rectifying a shipping issue, Very professional team! Would Recommend them to anyone looking for quality products and a progressive approach to Good Business! Know that they put you the customer first! Very satisfied and will be having them as my go to Shop for all my paintball needs! Special thanks to the sales team at Choice Paintball! My only critique is that Email is the best way to establish full communications, but I can verify they do hear your message when you call them! Support you local and small businesses!”
“Great customer service, prompt communications and delivery.
Ordered a few singlets for the boys wrestling at State. Wanted black, but unfortunately it was unavailable from supplier, was contacted with other available options immediately. Settled on a different color and product was shipped next day.
Thank y’all for providing a good products at competitive prices and good customer service.
I’ll be back.
Chris S.”
“Looks like I need to edit my review but I’m not sure how to do that. I did get a response yesterday afternoon from an email that was different from all of the emails I had from highlands fight heat.
It appears my package should have shipped yesterday or today. I don’t have tracking info yet but I’m hopeful that they are able to follow through.”
“I placed an order hoping that I wasn’t one of the many who had issues with shipping and actually being able to get in touch with someone.
I figured I’d go ahead and call to ensure my order was shipping out within 1-3 days as what was stated in my purchase confirmation email as I needed the product within 10 days. After multiple phone calls and sending emails I still have yet to get in touch with someone.”
“Ordered a wrestling singlet for my son,didn’t fit 😢but the customer service was a pleasure to work with and help me through the whole process to get a new one….. I love the singlet quality and my son can’t wait to wear it🙌🏼”
“I ordered three items 11 weeks ago. After about seven weeks, multiple phone calls and emails, with no response, I finally got an email saying my products were shipping that week. A couple weeks later, one of the three items was delivered. After more emails, and no response, it is obvious that they aren't interested in providing the products they sell, nor in communicating in any way. I have asked for a refund. Hopefully, that will happen.”
Hi Shannon,
I am so sorry, we had a system issue delaying / deleted emails, messages, etc. It does show in our system that we have sent over a refund on February 5th. Please call us toll-free at 877-904-7111 if you need anything else or have any questions. We shouldn't have any more system issues!
REX
Sales Manager
“I tried to return a singlet [Matman Youth Nylon Singlet - Royal, Size: Youth Medium (75-85 lbs.), mm81yroy] on 12/28/2021 and 1/4/2022. I never heard anything back from customer service. I have attached my order and proof of my emails. Now I have a singlet that I may not be able to return. :(”
Hi Jeffrey,
So sorry for the delays in communication. We had a system issue delaying messages, emails, etc around the time of your order. I will email you shortly to see what we can do to get this corrected / returned for you.
REX
Sales Manager
“The headgear we ordered my son is well made and comfortable for him. It took quite a bit longer than expected to arrive but when I inquired via email, they responded quickly.”
Hi Rachelle,
Looks like the item was substituted due to the Adidas not being available at the time of the order, sorry about that. Will email you shortly to get this corrected.
REX
Sales Manager
“I was disappointed with Highlands, I never received any confirmation of my order or shipping, and everything was slow (which I understand, given the current supply chain issues), but without automated order receipt, I didn't know what was going on until I reached out to customer service.”
Hello Sarah,
Glad you received the backpack and are enjoying it :) I have re-sent the order confirmation to the email provided in your order in case it may have gotten stuck in your spam or trash folder. As always please let us know immediately if you have any questions or need help with anything by calling 877-904-7111 or emailing us at support@highlandsfightgear.com We are here to help!
REX
Sales Manager
