“H&M has the worst refund policy. It will take forever to get your refund back. Whenever you call to chat with customer care they will say the same policy wait for 30 days and again more than 30days the refund will not come. I had a bad experience with return and refund items..once you have an issue with the size or something then we return the item for that also they with deducting the point you earn that's not cool... š please try to fix the refund policy and do the needful and return my refund asap.”
“Return policy is very badā¦2 mhine se koi return lene nhi a rha or aate hn to bolte hn clothing piece show kr rha h jabki return shoes ki request daali h or customer care ka contact number lgta nhi h bht hi bekar service h”
“I returned a dress and after almost 3 weeks in which I did not receive any answer I wrote to them and they gave me an email that they received the return and that they will return a smaller amount of money that was from a chain from the same order which I had kept. I gave them messages, 2 even didn't answer me.”
“Ordered a white H&M jacket in medium price Ā£34.98
When it arrived l was so disappointed. It arrived in a cheap paper bag envelope, then inside had been squeezed into a small plastic bag not fit for purpose and a quarter of the jackets size not only was it badly āfoldedā but very badly creased all over where it had been squeezed into a the plastic bag it looked like a crumpled rag. I donāt think even ironing or leaving it on the hanger for a few days would have got the creases out to make it wearable. Shame on you H&M for sending something out in that condition without care it looked so lovely in the photos but not when it arrived. When l ordered a navy jacket at the same price from a well known high street chain store it arrived in a box fit for size, folded with tissue and a plastic cover and on opening not a crease in sight. Hence l will order further things from them but never order from H&M again. I am of course sending the jacket back in the same state it was sent to me and taken photos l hope you have the decency to refund my money promptly or l will be writing another bad review for H&M on here and trust pilot”
“My review is solely based on customer service. I asked H&M to answer some questions for me for a project on the general support line ( which is for questions) , and they hung up on me without a word. Completely and utterly disrespectful. I will not be conversing or buying any clothes from H&M again.”
“I went to return two items and salesperson saw HnM bag in my hand and told me that their system is down for return, but I exchange them for a different size. I said the size is not available so I have no choice. He told me to go to a different location and their system is fine. I said oth location is twenty minutes away and more. I asked him what kind of system is that which is down for returns only and good for buying and exchange and if they ever put system down information online so people can read it before coming all the way. He had no answer to that. Bottom line is that they are really not helpful and courteous.”
“Terrible service, had to call multiple times to have an order cancelled that never shipped, everything they promised never delivered and apparently they donāt have supervisors or managers that work there.”
“I placed an order December 28th still have not received my item. I called multiple times no one knew what was going on just telling me to call back on a different day? Which made no sense, they also would never let me talk to a supervisor when I asked. I called back again today asking for a full refund because at this point I just donāt want to keep dealing with them. The very miserable rude sounding lady told me she would issue me a refund now but could not provide me with a confirmation email or number so now who knows if Iāll even get it. Iām very disappointed with h&m I definitely do not trust ever ordering from them again. Their so many clothing stores out there donāt waist your time on this one.”
“The worst customer service in history is the Greek H&M department. Recently, I placed an order and I was twice charged. The phone is broken . Contacted via mail and the first agent was so "kind" that replied in Greek for my English letter (I guess it needs to do with her xenophobia... ) and directed me to my bank. I called my bank. Twice they confirmed that the amount for the order was twice taken by H&M. Till today Greek H&M and its enormous unprofessional, unsupportive agents keep directing back to my bank for a money which was taken by H&M system. Just never ever order from H&M.”
“Ordered online from 8 different retailers on Black Friday this year. Itās now Christmas Eve and my H&M package is the only one that hasnāt arrived! They are notoriously slow at getting stuff to you, but itās a lot worse now with Covid. Iāll have to remember not to buy anything from them next year if I want to get it before Christmas.”
“14 days after confirming order, the item is still in warehouse
This is the longest delay of all my online shopping. After a promise to ship in 24 hours, it is still in warehouse.”
“Placed an order in Nov. sitting waiting in warehouse to ship. Called Dec. 7 & finally spoke to customer service after online chat couldnāt help. Guaranteed it was shipped, just not updated & I would receive it on or by Dec. 11. Didnāt happen, called again & after 2 disconnects cs said item didnāt make it on the truck. No more in stock, so wonāt be getting it. Offered me free shipping for next offer. Told them to keep it cuz never ordering again. Asked them why they didnāt notify me order had been canceled. Semantics-said it wasnāt canceled. Ok, why wasnāt I notified order was delayed indefinitely as in never!?! Supposedly going to refund.”
“SHIPPING FAILURE!!!
Ordered 11/19/20 with a 12-15 day shipping notice. Items shipped 11/26/20 and reached their shipping partner on 12/1/20 (never accepted by USPS). No updates since. I called CS last week and was told there wasn't anything they could do until today. I called back today and they said there still isn't any movement (no kidding) and they would open an investigation. I'm not hopeful after seeing all the other reviews. This was my first (AND LAST) online order from H&M.”
“My order never arrived!! Now I get a email saying they received my return and will credit my card! What a joke I donāt even think it left there warehouse. Thanks a lot you jerks no wonder your going broke. Never again will I order any thing from your store. Booš”š”š””
“I never got the package after an H&M agent guaranteed me of delivery and refund. I waited over a month for the package, with a "failed delivery" to an accurate address, two delays in shipping, a return on the package without my consent (because I never received the package in the first place), and then after an agent guaranteed delivery, a second agent told me that info was false. I then informed them that it was fraud to make false claims and guarantees to customers, and they still did not offer a discount or anything. Very upset and will never shop here again. DO NOT BUY, especially around the holiday season.”
“Don't Order @ H&M, Just Don't Do it.
I've placed my order on 10/27/2020, based on the update it was shipped on 11/08/2020. The last update on the tracking link was 11/10/2020. I have not received my order and H&M said to wait till 11/29/2020 before they will make a claim. While Canada Post confirmed that the item has not been delivered and the Sender (H&M) should submit a claim. Honestly, it is one of my worst experiences with online shopping and let's not skip the poor customer service.”
“MAJOR WARNING: DO NOT PLACE AN ORDER EXPECTING DELIVERY FOR THE HOLIDAYS! I agree with previous reviewer. Order was placed 11/6/2020. Just received an email from H&M this morning, 11/13/2020, stating that they havenāt forgotten about me. How thoughtful (major sarcasm here)!!! Called customer service requesting order to be canceled, but was told that I had to cancel this order within an hour after placing it. BTW, CSR was as droll as dry breadš This order has been in processing for a week! Also chatted with an agent, but to no avail. This company seems to be ācash poorā and I wonder about its solvency??? Sure the clothes are cheap, but save your money and shop Nordstrom for outstanding customer serviceāŗļøāŗļøāŗļø”
“I waited almost 2 months from my package to come in and when it came in it was delivered to the wrong house. I called customer service the gentleman was so rude and could care less. He refused a refund and refused to help me find the package told me to go start driving around and find it. I will never ever do business with them again”
