Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,724 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Ordering was easy, delivery was on time and the dress was packaged beautifully.”

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Posted 7 months ago

“Always quality as usual.”

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Posted 7 months ago

“Always fit perfectly and always on time. Great brand.”

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Posted 7 months ago

“A very cosy and elegant shop, great material used”

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Posted 7 months ago

“Excellent quality”

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Posted 7 months ago

“Nice attendants at Merryhill, real warm, helpful and friendly.”

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Posted 7 months ago

“Usually great, but this dress not true to size”

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Posted 7 months ago

“Always good service. Quick return payment.”

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Posted 7 months ago

“Efficient service and good quality products”

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Posted 7 months ago

“Beautiful clothes”

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Posted 7 months ago

“Classy and elegant”

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Posted 7 months ago

“Fast delivery”

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Posted 7 months ago

“Hobbs is responsive to the fact that I live in New Zealand - which is great”

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Posted 7 months ago

“Easy to order, and make a payment. Quick delivery. Kept up to date with delivery time. Extremely satisfied.”

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Posted 7 months ago

“So disappointed that I can’t track this order and Hobbs have made no contact with me. They have taken payment though. If anyone reads this please update me.”

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Posted 7 months ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. It’s unacceptable that you haven’t been able to track your order or received any updates, especially after payment has been taken. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Absolutely beautiful skirt & jacket. Shocking delivery. Why Hobbs are using Evri I cannot understand. Twice I’ve paid for next day delivery & it hasn’t happened. And this delivery just chucked on the pavement outside my office. Hobbs still yet to reply to my complaint after a week…”

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Posted 7 months ago

Hi Lauren, Thank you for your feedback, we’re really pleased to hear you loved the skirt and jacket, but we’re very sorry about the delivery experience. What you’ve described is not the standard we expect. Paying for next day delivery and not receiving it on time, along with the parcel being left in an unsuitable and unsafe way, is understandably frustrating. We also appreciate your concerns regarding the courier service used, and we’ll be sharing your comments directly with our delivery partner to investigate this further. We’re always working to improve our delivery service and ensure orders arrive promptly and securely, and your feedback is very helpful in highlighting where things have gone wrong. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I’ve always shopped face to face at Hobbs, but this experience on line has been fine. Just no one to discuss the items with, but a very quick delivery service I’m very impressed”

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Posted 7 months ago

“Hobbs dresses are very well made as are all their clothes”

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Posted 7 months ago

“You cancelled my order before it was delivered due to stock shortages I paid for delivery which you never refunded. I’ve tried to contact you via emails, phone calls and online chat and got nowhere I would NOT recommend Hobbs to anyone”

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Posted 7 months ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. Having your order cancelled, not receiving your delivery refund, and struggling to get through to customer service is unacceptable. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 7 months ago

“Hobbs has style, quick delivery, always get complements when wearing Hobbs designs.”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,724 reviews