Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,582 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“After having a fantastic shopping experience in a Hobbs store I knew it was my go to for an on line order”

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Posted 1 day ago

“Will always head for Hobbs in future.I went to the Guildford store and tried on a dress which had been damaged slightly.As no other was available the assistant ordered another to my address, the customer service was excellent.I ordered a jacket to go with the dress, delivered promptly and good quality.”

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Posted 1 day ago

“Good efficient service - collected in store.”

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Posted 1 day ago

“Great clothes. The longevity of some clothes are not great. Some wear out only after a couple of wears. The company has bad customer service. They’ve never replied to an email or question”

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Posted 1 day ago

“Order came on time and the dress is absolutely beautiful, excellent quality and I can’t wait to wear it for my sons wedding”

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Posted 1 day ago

“My go to shop for outfits for all occasions. I love the classic designs and style of the clothes and accessories.”

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Posted 1 day ago

“Excellent service and delivery.”

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Posted 1 day ago

“Beautiful piece and I’d love a black version too”

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Posted 1 day ago

“Very quick efficient service. Will definitely use again.”

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Posted 1 day ago

“From the picture i could not see the gathering at the waist. The picture was deceptive , whch made the dress very clingy. It was a very nice colour and material. Sorry not for me.”

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Posted 1 day ago

“I love Hobbs. Good quality, tasteful yet stylish clothing that lasts.”

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Posted 1 day ago

“Easy to order. My garments arrived quickly and beautifully packaged.”

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Posted 1 day ago

“I am sure that they are perfectly lovely trousers but Evri failed to deliver them. I then got caught up in a frustrating dystopian battle with automated responses and chatbots. I repeatedly asked Hobbs to send my order but instead they cancelled it and refunded me. Today a real person messaged me and, whilst profusely apologetic, said I would have to order them again. Yes, they are offering free express delivery and to honour the discount I received originally but I am not sure I can be bothered. A Hobbs blouse ordered via Next arrived at my local store within 48 hours. So simple!”

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Posted 1 day ago

Hi there, I’m really sorry to hear about the failed delivery and the frustrating automated replies. That’s not the service we aim to provide, and I can understand why you’d feel put off by having to reorder. If you’d like, please share your order number and we’ll look into what happened with Evri and help get this resolved as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 day ago

“Great online purchase and returns service”

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Posted 1 day ago

“lovley bag”

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Posted 1 day ago

“Merci Hobbs !”

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Posted 1 day ago

“Very good website, easy to navigate, and easy to order. Item delivered quickly and well packaged. Nice selection of clothes which are well made and g[d quality.”

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Posted 1 day ago

“Very clear website with excellent photos of the fashion”

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Posted 1 day ago

“Great online shopping experience. Very user friendly.”

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Posted 1 day ago

“Nothing to add”

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Posted 1 day ago

Hobbs is rated 4.4 based on 4,582 reviews