Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,806 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Sent very promptly and perfectly packed. Great value”

Helpful Report

Posted 8 months ago

“I’ve emailed you dozens of times only to get an automated email saying you have close the ticket I placed an order online, and collected this from your store (Cribbs Causeway in Bristol). I came to collect the order on Thursday 30th October and wanted to return items, only to be told the store would not take online order returns, despite your website clearly saying they would. I tried to complete the order online, but keep getting an error message and keep being directed to your FAQ page, which tells me to return the item to store, or complete the online returns process below. (Do you see the circle here?) - There was no returns label with the items when I collected them from the store. I called the store in Bristol on Saturday , at 12:03pm and the call was answered and I was told the store would take online order returns. I made a trip to the store where I was assaulted by a lady called Rhea (excuse the spelling) I enterer the store around 12:30, explained that I'd called and spoken to someone, and told I could make a return at the store. I was told I could not. when I questioned this Rhea sneered at me and said 'well if you'd purchased the items from here I would process the return'. I was shocked by the venom in her voice. She was rude and unhelpful and refused to give me my delivery note back, so I could return the item elsewhere. If you check your store security footage you will see I had to reach over and get this from the counter, and when I did so she snatched at the delivery note and tore it. Again, you will see from your security footage that she then came around the counter and again tried to grab the delivery note from me before chasing me out of the store. You will see from your security footage that at this point I started to video the encounter on my phone. I have been trying to contact you about 1. how do I return the items and get a full refund. I spoke to someone this morning who said I’d receive a returns label, and that this wad be passed on to a manager 2. how you will action this complaint I have tried to email, left feedback on Trust Pilot, where I was told to email, with no response, your chat and web form. No one has come back to me. I even called your Bath store, but no one there could help me (their customer service was outstanding BTW) Please can someone come back to me.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience, Debora. We sincerely apologise for the frustration you've encountered with your return and the service in-store. This isn't the level of care we want our customers to experience. Your comments regarding our processes will be escalated to ensure we improve and prevent this from happening in the future. We can see that this has since been resolved and handled with our Customer Care Team. However, please reach out to us again if we can help with anything else. https://www.hobbs.com/contact-us.html

Posted 8 months ago

“I am very disappointed in the lack customer service for a brand that prices itself at a more premium price point.”

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Posted 8 months ago

Thank you for your feedback, Abigail. We're truly sorry to hear that your experience with our lovely Customer Care Team didn’t live up to the premium standards we strive for. Please reach out to us again if you need further support, we will make sure to provide the service you deserve.

Posted 8 months ago

“Quality clothing. Excellent service & prompt delivery”

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Posted 8 months ago

“Still waiting for my refund”

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Posted 8 months ago

Thank you for your review, Deborah. We're truly sorry to hear that you're still waiting for your refund. I can see that your refund has been processed today for you by our wonderful Customer Care Team. We look forward to making your next experience a better one.

Posted 8 months ago

“I love Hobbs! Most of their style are amazing. Good quality and good value for money. This dress is a one off experience! I usually love their stock!”

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Posted 8 months ago

“Hobby is my number 1 go to for formal work clothes.”

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Posted 8 months ago

“Excellent quality and beautiful clothes.”

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Posted 8 months ago

“Love the Hobbs Website. Also enjoy a wee visit to the store when in Town”

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Posted 8 months ago

“Top material, perfect passforms, fast delivery”

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Posted 8 months ago

“Stylish clothes, quite costly. I’ve bought Hobbs clothes for many years but not so many in the past few years as the styles did not appeal or suit me but recently they have been better.”

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Posted 8 months ago

“Hobbs in Chantry place, Norwich, really helpful staff, decent fitting rooms and good stock.”

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Posted 8 months ago

“Love the choice of items. Lovely staff very pleasant and helpful. Professional wrapping of clothing. Excellent presentation”

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Posted 8 months ago

“Love Hobbs shoes! Always such good quality.”

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Posted 8 months ago

“Nice website Easy to order Efficient delivery Elegant grown up styles”

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Posted 8 months ago

“I appreciate the classic style and quality. I had a rare disappointment recently which makes me wonder if the quality is being eroded.”

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Posted 8 months ago

“Beautiful stylish clothes of very good quality”

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Posted 8 months ago

“Don't respond”

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Posted 8 months ago

Thank you for your feedback, Jacqueline. We’re disappointed to hear that your experience was not up to our usual standard. We can see that our Customer Care Team have managed to resolve your original query for you since, which is fantastic. We look forward to restoring your faith on your next purchase.

Posted 8 months ago

“Hobbs are a great company with quality clothing.”

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Posted 8 months ago

“Very good - always communicating through order placement to delivery. Recommended”

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Posted 8 months ago

Hobbs is rated 4.4 based on 5,806 reviews