Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,837 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Very easy to order and a swift delivery”

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Posted 8 months ago

“Rating is for the online ordering system not in-store.”

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Posted 8 months ago

Thank you for your feedback regarding our online ordering system. We're sorry to hear that your experience wasn’t as smooth as we aim for. Your comments are important to us. If you wish to reach out to us directly, please go through the link below. https://www.hobbs.com/contact-us.html

Posted 8 months ago

“Tried to ring 3 times impossible. Enailed customer services it bounced back. Left messages to ring me back no response. Still waiting”

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Posted 8 months ago

Hello there, I’m really sorry to hear you’ve had trouble getting through by phone and that you’re still waiting for a callback. That isn’t the experience we want to provide, and I understand how frustrating this must be. I’ll pass your comments to our customer services team so they can look into improving contact options. In the meantime, I can see that your order has now been refunded. If you were contacting regarding something else, please do let us know. Kind regards, Hobbs Customer Care

Posted 5 months ago

“Anything I buy is always lovely fit and good quality. Buying online is disappointing as packaging is terrible. I used to look forward to my Hobbs delivery in nice box with purchase in nice tissue paper not now. Delivered in paper bag. So disappointing.”

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Posted 8 months ago

Hello there, I'm really sorry to hear that your Hobbs online order arrived in disappointing packaging. This isn’t the experience we want to provide, and I completely understand why that would be frustrating. Please be assured I’ll pass your feedback on to our fulfilment team so we can review our packaging standards and aim to improve this for future orders. Kind regards, Hobbs Customer Care

Posted 5 months ago

“V slow to acknowledge returns., and even slower to refund. Disappointing- other websites can do it far far quicker!”

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Posted 8 months ago

Thank you for sharing your experience, Jill. We're truly sorry to hear about the delays with your return and refund process. We understand how frustrating this can be, especially when it comes to refunds. It looks like your refund has since been processed for you without further delay. Your feedback is invaluable, and I look forward to your next purchase which will be a much smoother journey.

Posted 8 months ago

“Love Hobbs as always”

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Posted 8 months ago

“I like Hobbs, but have less choice now as there is not as many dresses, trousers or coats in Petite fit, for someone who is 5'4", between a size 14 or 16 and is a mature woman. Ordering is easy, delivery is good and returns are not a problem. Service is excellent.”

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Posted 8 months ago

Author didn't leave any comments.

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Posted 8 months ago

“Fantastic service. Ordered online and was in store to pick up within 2 days. Staff in shop very friendly and helpful.”

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Posted 8 months ago

“Always had good service from Hobbs”

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Posted 8 months ago

“Excellent quality items and the shipping to the US was very fast. Will definitely purchase from Hobbs again.”

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Posted 8 months ago

“Hobbs has some beautiful styles”

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Posted 8 months ago

“Delivery takes too long in comparison to other retailers , still not had a tracking number over a week since purchased.”

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Posted 8 months ago

Thank you for your feedback, and we're so sorry to hear that you experienced delays with your delivery. We understand how important timely shipping is. It looks like your order has since been delivered successfully, which is fantastic to see! We appreciate your patience and are determined to provide a better experience in the future.

Posted 8 months ago

“May be a little expensive - but perfect quality & service”

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Posted 8 months ago

“I am returning the dress as it is too long. As there was no return label I emailed Hobbs on Sunday to ask them to send me one. I haven't heard anything from Hobbs or received a label yet.”

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Posted 8 months ago

Hello there, I’m really sorry to hear you’re having trouble with the return and that you didn’t receive a label or a reply. That isn’t the experience we want. I can see that you have since returned and been refunded. I am ever so sorry for any disappointment this has caused, Kind regards, Hobbs Customer Care

Posted 5 months ago

“Hobbs dresses are usually very good and I have been satisfied with quality and fit in the past. This dress was an exception in its very poor fit and style particularly the neckline.”

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Posted 8 months ago

Thank you so much for your feedback, Brenda. We're sorry to hear that this dress didn't meet your expectations in terms of fit and style. We strive for quality in all our designs, and your comments will help us make improvements. We appreciate you taking the time to share your experience with us, and we hope you will find something else you love with us in the future.

Posted 8 months ago

“Easy ordering and quick delivery”

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Posted 8 months ago

“Quick delivery”

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Posted 8 months ago

“Staff in the Edinburgh branch are always very helpful. Service rarely found in other shops.”

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Posted 8 months ago

“When ordering items online they are always delivered promptly”

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Posted 8 months ago

Hobbs is rated 4.4 based on 5,837 reviews