Holiday Autos Reviews

"They are scammers, tried to downgrade the car I had paid for through their partner Gold Car AND REFUSED TO GIVE A REFUND , AVOID"

"I booked an estate car with a roof rack and once booked read that a roof rack might not be available. At the booking desk I was told there wasn't a roof rack but there should be a ski box. When I went to pick the car up there was neither available. An hour or so after returning the car I received the first of two emails asking for permission to debit my card for the roof rack hire. After the first email I replied and said I had not had a roof rack and included a photograph of the car. I have since emailed three times asking for a refund, the last being ignored.\r\nThe original debit was within hours of returning the car and that was 11 days ago.\r\nThis is not hassle free car hire as I am wasting my valuable time trying to get money back that was fraudulently taken. I have now run out of patience and intend to keep escalating the matter.\r\nI would also like to know why your website wouldn't allow me to place a review even though I had the right 9 digit booking reference."

"Absolutely awful company. Booked via them and when I arrived to the supplier, my reservation was frozen by Holiday Autos and I had to call them to activate the reservation (seriously??). The supplier ran out of the car I reserved because my reservation was as previously mentioned frozen. Via phone the Holiday Auto rep promised to refund the upgraded auto cost. Had to pay 2 times more at the supplier at 23 o'clock or I'd be stuck in opposite side of the island where my hotel was. After returning the car I lodged the refnd request as per instruction and thought that all was well. Never heard from them or received anything back (presumed it went through because they had my details) only to find out much much later that they closed the case without informing me of this. Contacted customer service chat (see picture) where there rep said that they never did anything (insert implied corona excuse). The next day I received an email from them, first time ever btw, where they said sorry been too long. So essentially they waited for time to run out from the beginning. \r\nIn retrospect I should have chased them 24\/7, I but did not even dream it was something I needed to do.\r\n\r\nWould not recommend."

"Absolutely awful company. Booked via them and when I arrived to the supplier, my reservation was frozen by Holiday Autos and I had to call them to activate the reservation (seriously??). The supplier ran out of the car I reserved because my reservation was as previously mentioned frozen. Via phone the Holiday Auto rep promised to refund the upgraded auto cost. Had to pay 2 times more at the supplier at 23 o'clock or I'd be stuck in opposite side of the island where my hotel was. After returning the car I lodged the refnd request as per instruction and thought that all was well. Never heard from them or received anything back (presumed it went through because they had my details) only to find out much much later that they closed the case without informing me of this. Contacted customer service chat (see picture) where there rep said that they never did anything (insert implied corona excuse). The next day I received an email from them, first time ever btw, where they said sorry been too long. So essentially they waited for time to run out from the beginning. \r\nIn retrospect I should have chased them 24\/7, I but did not even dream it was something I needed to do.\r\n\r\nWould not recommend."

"Horrible service and FRAUDULENT at best.\r\n\r\nWe made an original \"mystery car\" rental 4 weeks ago through Holiday Autos with Dollar Car Rental in SFO. In the booking it fully states a free additional driver is included, along with sales and tourism taxes. It is also a mystery vehicle that would comfortably seat 5 people and 3 suitcases. When we showed up to the desk very late in the evening for our pickup, we were given a pickup truck for 4 people, with no room to safely secure our suitcases. We then had to upgrade on the spot. They also would not provide the additional driver for free, as per what was advertised - stating that it was not their issue there were discrepancies on the third party payment platform. Lastly, they will try to upsell a $59 unlimited toll pass for the week, which really isn't necessary if you aren't intending to drive a lot while in town.\r\n\r\nThey took a $289.95 USD booking and made it $754.59 USD... we could have easily found a new booking for under $500 USD with a premium rental company!\r\n\r\nBEWARE AND STAY AWAY IF YOU WANT A SMOOTH TRIP!!!!!!!"

"Horrible service and FRAUDULENT at best.\r\n\r\nWe made an original \"mystery car\" rental 4 weeks ago through Holiday Autos with Dollar Car Rental in SFO. In the booking it fully states a free additional driver is included, along with sales and tourism taxes. It is also a mystery vehicle that would comfortably seat 5 people and 3 suitcases. When we showed up to the desk very late in the evening for our pickup, we were given a pickup truck for 4 people, with no room to safely secure our suitcases. We then had to upgrade on the spot. They also would not provide the additional driver for free, as per what was advertised - stating that it was not their issue there were discrepancies on the third party payment platform. Lastly, they will try to upsell a $59 unlimited toll pass for the week, which really isn't necessary if you aren't intending to drive a lot while in town.\r\n\r\nThey took a $289.95 USD booking and made it $754.59 USD... we could have easily found a new booking for under $500 USD with a premium rental company!\r\n\r\nBEWARE AND STAY AWAY IF YOU WANT A SMOOTH TRIP!!!!!!!"

"Fraudulent alert! This website do not give you anything except fraud, if you like the price - go directly to the car provider. This website does not provide real customer service, only bots who refuses your complains. Make sure not to book pick up on the same day - you won't get a car nor your money back.\n\nIf booking routes - make sure to have full G licence in Ontario, Canada."