Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.08

“Very bad cheating dont rent!!”

Posted 1 day ago

“Nigdy nie wypożyczaj od nich samochodu! Wypożyczyliśmy samochód w naszym kraju, a ostatecznie utknęliśmy na koreańskiej wyspie bez środka transportu. Podczas podróży poślubnej. Wypożyczalnia zarządała od nas dokumentu, o którym Holiday Autos nie wspomniało przed rezerwacją, ani po tym, jak im zapłaciliśmy. W wymaganych dokumentach nie było o tym mowy!! Nie zrobili nic, żeby nam pomóc. Po prostu zostawili nas bez samochodu, za który im zapłaciliśmy. Trzymajcie się od nich z daleka!”

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Posted 5 days ago

“Kreditkarte angeblich nicht gültig – Fahrzeug nur gegen teure Zusatzversicherung Ich habe über Holiday Autos einen Mietwagen bei Carwiz am Flughafen Neapel (03.08.2025) gebucht. Die Fahrerin war meine Tochter. Trotz gültiger Unterlagen (Führerschein, Ausweis, Kreditkarte) wurde die Fahrzeugübergabe verweigert. Begründung: Die Kreditkarte funktioniere nicht zur Hinterlegung der Kaution. Uns wurde mitgeteilt, ein Fahrzeug gäbe es nur mit Abschluss einer Zusatzversicherung in Höhe von ca. 329 €, plus 250 € Kaution – dann „ging“ die gleiche Kreditkarte plötzlich doch. Dieses Vorgehen wirkt gezielt darauf ausgelegt, Kunden zur unnötigen Buchung teurer Versicherungen zu drängen. Eine Rückfrage bei der Kreditkartenbank ergab: Die Karte war zu jedem Zeitpunkt aktiv und gedeckt. Holiday Autos war weder telefonisch noch per E-Mail erreichbar, Carwiz zeigte keinerlei Bereitschaft zur Aufklärung oder Entgegenkommen. Bis heute keine Rückerstattung oder Antwort auf unsere schriftliche Beschwerde. Ich kann auf Basis dieser Erfahrung weder Holiday Autos noch Carwiz empfehlen. Solche Methoden haben im seriösen Mietwagengeschäft nichts verloren.”

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Posted 1 month ago

“Completely Unprofessional and Unethical Service I had a terrible experience with Autoholidays. I paid 11,000 DKK for a 14-day rental, but due to a massive forest fire in Marseille, my flight was canceled twice, making it impossible for me to pick up the car on time. Despite trying to contact Autoholidays from 13:00 to 15:15 without success, I finally reached someone who told me, bluntly, that I had lost the car because I wasn’t there exactly at 15:00. This is outrageous and unacceptable. They show no compassion or flexibility for extraordinary circumstances like natural disasters. Instead, they dismiss us and refuse a refund, claiming it’s their policy. Their behavior is unprofessional, and they seem to be operating in bad faith. Their refusal to understand the situation and their lack of empathy is shocking. I strongly advise anyone considering using Autoholidays to think twice. Their customer service is appalling, and their policies are unfair and potentially illegal. Avoid at all costs!”

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Posted 1 month ago

“I booked a car rental through Holiday Autos, including what I believed was full insurance. However, when I arrived at the OK Rent a Car desk in Spain, the agent insisted my prepaid insurance was “not valid” and pressured me into purchasing their “Premium Cover.” I was rushed into signing paperwork without understanding I was paying again for coverage I had already purchased. Despite contacting Holiday Autos for a refund, they refused, hiding behind a signed document rather than acknowledging the misleading and high-pressure tactics used at the desk. The amount I paid online was essentially disregarded, and I ended up being overcharged for something I never agreed to twice.”

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Posted 1 month ago

“I booked a car rental through Holiday Autos, including what I believed was full insurance. However, when I arrived at the OK Rent a Car desk in Spain, the agent insisted my prepaid insurance was “not valid” and pressured me into purchasing their “Premium Cover.” I was rushed into signing paperwork without understanding I was paying again for coverage I had already purchased. Despite contacting Holiday Autos for a refund, they refused, hiding behind a signed document rather than acknowledging the misleading and high-pressure tactics used at the desk. The amount I paid online was essentially disregarded, and I ended up being overcharged for something I never agreed to twice. This experience was stressful, deceptive, and unprofessional. I would strongly advise other travelers to avoid booking with Holiday Autos or OK Rent a Car to prevent similar issues.”

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Posted 1 month ago

“Title: Refused Service Despite Valid License – No Refund Issued Review: I booked a car rental through [Company Name] with Europcar at Naples Airport. Despite presenting a valid driver’s license, I was denied the vehicle at the desk—and was told I would receive a refund. The same license was accepted by another rental company (Locauto) at the same airport on the same day, proving there was no issue with the documentation. I contacted customer service to request my refund and received one email claiming the license was invalid, which is factually incorrect. Since then, I’ve been ignored, and no refund has been processed. This experience has been frustrating, dishonest, and feels like a deliberate rip-off. I paid for a service that was never provided, and my request for a fair resolution has gone unanswered. This company clearly does not stand by its policies or customer promises. I strongly advise avoiding this platform if you value transparency, accountability, or basic customer support.”

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Posted 2 months ago

“Avoid booking here. Even a minor issue—like a small typo in your name or unexpected credit card requirements—can cause major problems. For example, the reservation might go through smoothly online, but when you arrive to pick up the car, they may suddenly demand a credit card with at least six months of validity. If you’re using your spouse’s credit card, they may refuse it altogether. This can leave you with no car, a lot of hassle, or being forced to pay 3–4 times more on the spot. Avoid this kind of scam—book directly with reputable, well-known car rental companies instead.”

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Posted 2 months ago

“Gave 1 star as zero not an option You pay for a rental car plus excess for a 8 day period You turn up at the destination within the booking period to find your car has been cancelled without informing you They refuse a refund WHY you’ve paid for the rental in FULL for a period of time You’ve not abused the rental etc etc They still won’t refund you I’m sure they have rented the car again otherwise WHY is the product you’ve paid for and rented not available Total lack of any customer service If you feel it’s ok to pay for something for a period of time and NOT receive it then go ahead and rent from this very very shady company I definitely won’t go anywhere near them again or AVIS who were the company Holiday autos rented the car from as they didn’t give a damn either”

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Posted 2 months ago

“We booked a car through Holiday Autos for a recent trip to Milan. When we got to the airport to pick up our car, we were told by the car rental company that the booking had been cancelled buy Holiday Autos. We hadn't received any notification about this and the car hire company refused to show us any proof that the booking had been cancelled because of GDPR regulations. We were left with no choice but to go to another car rental desk at the airport and hire another car. When we got back to the UK, we were told by Holiday Autos that we were a ‘no-show’. So we have now been charged for the original car as well as having to hire a replacement car. Holiday Autos or whatever name they are trading under, are a scam. They will steal your money, happily leave you in the lurch and refuse to help. DO NOT USE THIS COMPANY.”

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Posted 3 months ago

“Extremely Disappointing Experience with Holiday Autos My brother booked an SUV through Holiday Autos for a 6-day rental, and the entire experience was incredibly frustrating. At the scheduled pick-up time, he tried calling their support multiple times, but no one answered. There was no clear guidance or assistance available. The only way to communicate was through a web chat, which wasn’t obvious or accessible in a timely manner. By the time he found it, they had already marked the booking as a "no show" and cancelled it. What’s worse is that there was no flexibility or empathy shown in resolving the issue. It felt like the system was designed to fail customers at critical moments. The lack of real-time support, poor communication, and rigid policies caused unnecessary stress and financial loss. It’s deeply disappointing to see a company profit from situations where customers are left stranded and unsupported. I would strongly caution others to think twice before booking with Holiday Autos.”

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Posted 3 months ago

“Made a booking online - 6 months ahead of holiday. Arrived at car hire centre at Warsaw airport. Was told that the booking had been cancelled without informing me. Had to rebook at obviously short notice with another supplier at a much higher price. On my return to the UK I complained to HA. Eventually - after much effort - received a refund of the original booking price - 4 months later. Tried in vain for months to get a refund of the extra approx £105 costs incurred for the new booking. Wouldn't use HA again - why book with this company when there's no guarantee they'll honour your booking and it will cost you a lot of money? Avoid.”

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Posted 4 months ago

“Beware!! Holiday Autos was not transparent about a rental car being limited to certain areas within a country, and when I got to the car rental company they told me it would cost >$1500 to use the car as planned (originally booked for ~$500 with unlimited mileage). I tried to cancel with Holiday Autos, and they told me they would not refund any of my booking because this information was already (hidden) in the terms and conditions... so I GOT NOT CAR, AND THEY STILL KEPT ALL >$500 MY MONEY! Terrible company, terrible customer service.”

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Posted 4 months ago

“I booked a car but when I went to pick it up the company didn't accept American Express and there was no information previously to note this. They also said they didn't acccept paypal (even though it says on the information they do). The email before picking it up says just bring a credit card not noting these limitations. The email link to voucher with more details on was also not working due to their website error. (they claim the details are on there). This information is deliberately held back so you have to pay for insurance directly with the rental company again.... we were massively overcharged for a 4 day car hire. Do not use holiday auto.”

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Posted 5 months ago

“They sold me expensive insurence with Axa, but at the Hertz desk the lady told me this was not valid and I had to pay again for new insurence. Afterwards Holiday Autos told me Hertz was wrong and I didn't need new insurenca, but when I contacted Hertz they said I did need it. So both are pointing at eachother and I can kiss my money goodbye. What a scam artists!!”

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Posted 5 months ago

“everything went wrong, i could not pick up the car, and holiday autos did nothing. keep awal from them.”

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Posted 7 months ago

“After a week of asking for a return deposit on a car hire, Which I was assured at the desk had been done. Holiday autos advised me it could take up to 28 to see the deposit. Del Paso insisted they had returned the money. on one occasion they put the phone down on me and refused to speak to me. I took time off work and went to the bank and saw the bank manager who showed me my account it was showing as PURCHASE not a holding deposit. I did telephone DEL Paso again, only to be told I would be e mailed. *****Good afternoon, After checking all the documents related to your booking, we have just noticed that the deposit was not unblocked and we have just proceeded with it. Please check it in your bank account. ***** I HAVE AND I STILL DO NOT HAVE THE DEPOSIT. Anyone can make a mistake but please apologise and apologise for your appalling customer service”

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Posted 7 months ago

“Don’t expect a refund if you encounter problems in your rental”

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Posted 8 months ago

“I booked a 9 seater but the hire company are saying I only booked an 8 seater. This has caused major problems for my group as I've had to leave one behind each day. Contacting holidayautos was very difficult. Chat seems to be the only way and did not work on most attempts, usually coming up with something about signing into X. When I did manage to Chat with someone they indicated to me I had booked an 8 seater even though my documentation shows I booked a 9 seater. In reply to a review, they stated they can only guarantee the category booked. I suspect their AI generated replies don't understand the issue.”

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Posted 9 months ago

“Paid for a vehicle to be picked up at Chania Airport Crete, August 2024. Lost my credit card at Dubai International airport so couldn't produce my card for the "Deposit" that is usually placed on hold.I offered to settle any deposit in cash, this was refused and so no car, no Refund and so NEVER AGAIN HOLIDAY AUTOS. EFTHEMIOS NICOLOPOULOS SOUTH AFRICA”

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Posted 10 months ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Holiday Autos Reviews