Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 935 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from order through to delivery. Delivery team arrived early on allotted delivery day and notified of arrival in advance. Delivery Team was great - efficient and worked around the chaos going on around them! Thanks . and the pool table looks great in its new home!!”

Helpful Report

Posted 5 years ago

“Unfortunately I had to wait over 2 months for my pinball machine and the one I initially ordered and paid for had been sold. The website was slow to update this and I only found this out when I rang up to confirm measurements as I knew things would be tight getting it into my house. At the time we were in lockdown and deliveries were a no go, but when you are paying out that much money for a machine, it would be nice for them to contact me more than I contacted them. The delivery lads were excellent and took care getting the machine into my house and respected my house as well. Even when there was a fault with one of the flippers, they stayed around to get it fixed. Would I order from them again, yes I would without hesitation, even though management needs to step up a gear :)”

Helpful Report

Posted 5 years ago

“The delivery guys were fantastic, got it up the stairs smoothly and perfectly levelled the table in our work office. Its a beautiful table, much better than the pictures. Im thinking of getting a pool table for my house too! Thanks from everyone at Picture Perfect Gallery.”

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Posted 5 years ago

“Absolutely fantastic service. Really nice guy aswell.”

Home Leisure Direct 5 star review on 18th June 2020

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Posted 5 years ago

“Great service, lovely product very happy.”

Home Leisure Direct 5 star review on 17th June 2020

Helpful Report

Posted 5 years ago

“Phil and Tyrone arrived today to install my new pool table and I could not be any happier with their work. Totally professional service from all at Home and Leisure Direct. One yellow potted on my first break, two reds potted from my second break. Things are looking up. Thank you very much. Kind regards, Neil.”

Home Leisure Direct 5 star review on 16th June 2020

Helpful Report

Posted 5 years ago

“Nick Just a note to thank you for your service with the pool table at the Assessment Centre (Pirbright). Mitch and Duane were a pleasure to work with. They were patient, polite and professional at all times. In particular, they worked around a busy schedule in order to minimise impact on our daily output. They were good humoured, diligent and flexible, and completed the work to a high standard. In short, they are a credit to your company. Once again, with thanks.”

Helpful Report

Posted 5 years ago

“Great Service, on time and informed all the way. Job was done swiftly and installation personnel were very polite and courteous. Lovely Table and well worth it. Highly recommended.”

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Posted 5 years ago

“Tyrone and Phil, excellent, they got on with the job, finished within there timescales and left me with a great table. I am delighted.”

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Posted 5 years ago

“Perfect!!! No words”

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Posted 5 years ago

“Very professional and brilliant service”

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Posted 5 years ago

“Great service - product and delivery team. Highly recommended.”

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Posted 5 years ago

“Tyrone and Phil have done an exceptional job. Not the easiest of buildings to navigate and typically a second floor fit out! Thanks so much for doing a great job and very high quality goods also. Great service from start to finish.”

Helpful Report

Posted 5 years ago

“Just ordered my arcade pro Mercury from these guys. Dealt with Josh who was extremely helpful and sorted me a great deal. Can’t wait to receive it and re live my youth 👍🏼 Thanks again HLD. Simon L”

Helpful Report

Posted 5 years ago

“Excellent customer service!! Especially during these tuff times and restrictions!!! Keep it up !! 5 star service!”

Helpful Report

Posted 5 years ago

“Excellent customer service!! Especially during these tuff times and restrictions!!! Keep it up !! 5 star service!”

Helpful Report

Posted 5 years ago

“I’ve dealt with Home Leisure Direct a few times including a pool table and more recently a table tennis table. Absolutely first class service right through from ordering to delivery. Excellent quality products and accessories.”

Helpful Report

Posted 5 years ago

“Young Josh could not have been more helpful,it was almost as if he had been the long lost, but now returned and highly revered, son of the Helpful dynasty, from Helpfulton in Helpfulsville. As ratings go, this particular dial goes to '11'. Cheers. Michael”

Helpful Report

Posted 5 years ago

“I recently bought a table for my husband and its fantastic. Sam and the delivery team were great. Thank you.”

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Posted 5 years ago

“I recently bought a table for my husband and its fantastic. Sam and the delivery team were great. Thank you.”

Helpful Report

Posted 5 years ago

Home Leisure Direct is rated 4.9 based on 935 reviews