Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 965 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 965 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 29th November 2025

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Chester pool table we bought has been fantastic, and Neil helped ensure we got the right table for us.”

Helpful Report

Posted 7 years ago

“Extremely pleased and happy with the delivery guys Gareth and Phil who came to dissemble my pool table . What a pair of gentleman. I was the 4th job in their day but they kept me informed of their whereabouts and ETA. Originally bought my table from HLD two years ago and remembered Gareth at the original delivery and assembly. Only felt right he was there for when we moved home. Was worried that since outhouse wasn’t built in new location how the table would be packed for temporary storage. Gareth and Phil not only bubble wrapped the table but also shrink wrapped . They took great care and attention when packing and wrapping the table and the components. They also put the one piece slate bed carefully into a custom made tarpaulin I bought after it was put into a HLD sleeve for transportation . I was extremely pleased with their attention to detail and would highly recommend these two chaps for their work ethic. I do hope they are rewarded for their hard work on the road and for making sure the customer is happy with their final product and it’s placement within the home. They were just as attentive when they arrived to store the table ensuring the table body was raised off the floor and slate was carefully stored against the garage wall securely. I will be requesting that Gareth and Phil both come back to assemble the table once my outhouse is up and ready to accommodate my table. Well done chaps!!! Massive thumbs up”

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Posted 7 years ago

“Good selection of cues and tables and helpful service. Thanks to Dave for his help and advice, happy customer.”

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Posted 7 years ago

“The guys installing the table couldn't have been more helpful and we are delighted with the table. My kids say it is the best they have ever played on and runs so true. I was have no hesitation in recommending”

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Posted 7 years ago

“wide variety choice and a good selection. Highly recommended and excellent service.”

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Posted 7 years ago

“Great selection. Enjoyed our visit. Recommended!!”

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Posted 7 years ago

“Ive used home leisure direct for all my games room needs for the last 13-14 years. Brilliant products and fantastic quality also. Ive bought 2 x pool tables, cues, cover, chalk, dart board, electric scoreboard, pool table lights, 8 ball clock, 8 ball cue holder and an arcade machine. Pre sales service if needed is great, the team always are helpful and knowledgeable. David Rollo also called me after id bought the arcade machine, to ensure all was ok. I had one query with the joystick control, he went away, tested one in the office, and came back with a resolution, awesome service ! Highly recommend and looking forward to seeing what new products they come out with :-) Very happy customer...”

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Posted 7 years ago

“very helpful advice thanks guys”

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Posted 7 years ago

“Came in to visit the team at home leisure direct and all I can say is 'wow'. The showrooms are incredible and the staff are just as incredible. Micheal was extremely helpful and even offered me a drink.. Talk about service.”

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Posted 7 years ago

“Spoke with Micheal on the phone who was extremely helpful and willing to take the time to answer all the questions I had. Will definitely be purchasing from them in the near future.”

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Posted 7 years ago

“The service and welcome at the showroom was great. Staff friendly and knowledgable about the products.”

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Posted 7 years ago

“Great little machine and fantastic service! 5*”

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Posted 7 years ago

“Great company, love my new pool table and Neil was brilliant. Thanks HLD!”

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Posted 7 years ago

“Had a slight issue with my pool table but the friendly and helpful staff sorted it ASAP and I’m now one happy customer with a fantastic pool table.”

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Posted 7 years ago

“Great showroom, lots to look at and helpful and knowledgeable staff.”

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Posted 7 years ago

“Home Leisure Direct came back highly recommended and i can see why. Sales staff were very helpfully and polite. i didn't feel rushed to make a decision on what cue to buy. Ended up with a great cue at an affordable price. World class team world class service thank you.”

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Posted 7 years ago

“I am so pleased with my pool table. Reece was brilliant talking through all the different table options that would best suit me. There was no rush and he assisted me in choosing the perfect table. An Phil and Tyrone were amazing delivering the table to me. Again there was no rush. They made sure I was happy with where the table was going. They set it all up for me and it looks fabulous!! Thanks to all 3 of you at Home Leisure Direct!! I would defiantly recommend :)”

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Posted 7 years ago

“One word.... WOW I would highly recommend these guys not just for their amazing pool tables but for their helpful staff members too. I wasn't sure what table I wanted to buy but after some great information provide by sales I ended up with my beautiful table which I couldn't of been happier with.”

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Posted 7 years ago

“We ordered a Garlando football table from Reece at HLD. They were really helpful, efficient and dealt with a minor issue very quickly for us. We'd highly recommend. Andy”

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Posted 7 years ago

“Pool table light - quick delivery, easy to install.”

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Posted 7 years ago

Home Leisure Direct is rated 4.9 based on 965 reviews