Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 935 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order number 120699 very good company to deal with,and very quick delivery,would use this company again”

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Posted 3 years ago

“Great service , helpful staff & quality products. Very pleased with our signature pool table .. delivery and instillation team were helpful and friendly. Thank you team 😎”

Home Leisure Direct 5 star review on 12th April 2022

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Posted 3 years ago

“Absolutely fantastic. Bought a foldable 7 foot pool table, arrived 3 days later, very securely packaged snd great communication on delivery. Pool table is of excellent quality with full set of balls and accessories. Looks great, hours already spent thoroughly enjoying. Would thoroughly recommend this company.”

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Posted 3 years ago

“Order Number 105457 I ordered and bought a Crown Two Piece Peradon Cue back in September, so I have now been using this cue for 6 months which is a great time period to write a review of this cue and the customer service at Home Leisure Direct. Firstly I would like to comment on the customer service as this is what I noticed first about the company. Extremely professional and straight forward. Any questions I had would be answered to a high standard while also keeping the conversation in a relaxed state of flow. Which is a skill some retail workers can struggle with. I felt very relax and confident in the knowledge and experience Home Leisure Direct offered. Once I was happy with my selection of cue we concluded our conversations and the deal was done. Six months later, the cue feels exactly like the first time I used it. The quality of wood used is still at full expectations and I use the cue at least twice a week for 3 hours on each day. I have no issues or problems with the cue and it has done me proud in winning a few tough frames in various tournaments or competitions around Bristol. I would highly recommend Home Leisure Direct to anyone looking for any new products or knowledge that Home Leisure Direct specialises in.”

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Posted 3 years ago

“Previous customer, really like their website, lots of options and plenty to add to my wishlist, bought a darts case and it's brilliant - spacious, has a carry handle, lovely colours to choose from as well!”

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Posted 3 years ago

“Home Leisure Direct had a great range of products. The table is amazing and we have used it so much since it was delivered. The delivery and assembly was faultless.”

Home Leisure Direct 5 star review on 23rd March 2022

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Posted 3 years ago

“Staff were helpful on the phone, the pool table arrived sooner than expected, was set up quickly. Dream come true.”

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Posted 3 years ago

“The team at Home Leisure Direct are great, from the booking into the showroom during covid, the help and advice given when choosing a pinball machine right up to the overcheck of the table before it was delivered and the communication throughout, I can't fault it. The delivery guys were fast and efficient and gave us a run down on looking after it and what what. All in all a very pleasant experience.”

Home Leisure Direct 5 star review on 22nd March 2022

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Posted 3 years ago

“Great service - a little bit of a long wait. The delivery guys are fantastic and the product is great!”

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Posted 3 years ago

“Great service, good selection of products. Glad I bought my darts from Home Leisure Direct had what I wanted in the showroom and took away with me. What more could you ask for. Will 100% be back for more!”

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Posted 3 years ago

“Spoke with Jack after making a website enquiry, who was very helpful, helped me pick the right tabel for the room and space i had. Picked the 6ft Supreme Winner Pool Table in black pear with powder blue cloth. Arrived on the date specified. Phil and Mitch arrived and with no fuss, installed, tested and went through all the things i needed to know about the table. Great service, and i love the table.”

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Posted 3 years ago

“I dealt with Fred to buy a light surround for my dartboard and it was quick and easy, arrived in 2 days. Product is great would highly recommend it.”

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Posted 3 years ago

“All started in the showroom with a great visit to see the wonderful showrooms. SO much choice and good products to look at. After carefully being talked through all our options Tom guided us to the Signature Chester in Walnut which suited all of our needs down the ground. Delivery was prompt and on time, Duane and Scott were great on install. I'm more than happy with everything and can't recommend them highly enough.”

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Posted 3 years ago

“Excellent service from point of ordering through to delivery of pool table. Would definitely recommend Home Leisure Direct.”

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Posted 3 years ago

“Sales & installation team were both very cooperative and helpful - satisfied with the service & quality of the pool table!”

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Posted 3 years ago

“Fantastic table- Fred was great to come back to me about any queries before and table arrived and was fitted smoothly and quality is superb.”

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Posted 3 years ago

“Very happy with service, from sales through to installation - all good. Got huntsman pool table before Christmas and it had about 500 games over the Christmas period. High quality table, everybody loved it.”

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Posted 3 years ago

“Really happy with the service myself and sister received! Would recommend”

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Posted 3 years ago

“The guys at Home Leisure Direct were very helpful at guiding us in choosing a 7ft pool table. It arrived a month earlier than expected. The guys quickly assembled the table & explained everything, including how to adjust & clean. Highly recommend HLD.”

Home Leisure Direct 5 star review on 17th January 2022

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Posted 3 years ago

“After months of being held captive due to the Covid19 pandemic and with a continual flow of emails to Home Leisure as to when we could expect delivery of our new Signature dinning pool table. we received it before Christmas mainly down to the fantastic customer services people who knowing that this table was being bought by a sheltered accommodation scheme housing a mostly ageing population of tenants they went above and beyond to make it happen. when the table arrived it was welcomed by all and a queue formed to play on it, alas a small problem arose with the ball return mechanism. when customer services were informed (remembering this was 2 days before Christmas) they send out their installation staff who repaired it, repositioned it and ensured everything was in order. i am unsure as to whether I am aloud to name names but I feel that I must. one of the first customer service staff members I emailed was Ross Boyle-Steward who was very professional, but passed me onto Laura Sutton. Laura understood the problems we were having with changing our original order with one that would have less of a waiting period for delivery. Laura was kind and considerate understanding the pressure that I personally was under to deliver the pool table to the tenants. Laura not oly kept all her promises on time, delivery and installation of our pool table, but managed to gift the residents a few extras to enhance their games of pool. I can not express how delighted that I and all of the tenants that now have the use of this table are. a million thanks to home leisure direct and especially the people I have mentioned. I would recommend home leisure to everyone.”

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Posted 3 years ago

Home Leisure Direct is rated 4.9 based on 935 reviews