Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 935 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional company with friendly staff. Order arrived quickly and delivery guys were very helpful.”

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Posted 3 years ago

“I ordered a Signature Chester to coincide with my house move and received great customer service in the face of shifting completion dates and ultimately the house move falling through. We eventually found another house, 10 months later, and paid the original price despite there being an increase in between. We even had our payment refunded and only needed a small deposit to secure the table while we waited. I think we pushed the limits here but the service I experienced was excellent. The table itself is great and we have already had many great times with it. My only complaint would be that the table top seems to chip very easily, you need to be really careful when taking it on and off. Otherwise a very happy customer.”

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Posted 3 years ago

“Everything just as ordered. A gorgeous table and it plays brilliantly. Installed with no fuss, and a wait, yes, but no longer than they said.”

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Posted 3 years ago

“Very helpful from the start, I wanted a pool table before Christmas and felt very lucky to find one fro Home Leisure as there has been a problem these days getting anything big like that before Christmas. We hope to have many fun filled days with the grandkids during Christmas and beyond. Thanks so much to you all 👍👌”

Home Leisure Direct 5 star review on 12th November 2021

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Posted 3 years ago

“Great range of quality products. Most importantly, the service and support from the team is excellent. Highly recommend buying from this company.”

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Posted 3 years ago

“Excellent staff, advice, service and product. Very pleased with all aspects”

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Posted 3 years ago

“Sam was superb. Got my dartboard sorted quickly.”

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Posted 3 years ago

“Ordered a retro arcadepro Mercury for the summer House after speaking with Charlie ,Great product well made and delivered within 2 days 😀 great service”

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Posted 3 years ago

“I ordered a pinball machine online in January 2021 and was instantly greeted by excellent customer service (I mainly dealt with Rob A). They didn't have the machine I wanted so retained a deposit and reached out to collectors to see if they could find one - and they did! They did a full service on the machine, upgraded to bits I paid for, and delivered it swiftly without any hassle. The delivery was especially great as they set the machine up exactly as I wanted ensured I tested it and was happy. I would definitely use this company again.”

Helpful Report

Posted 3 years ago

“I recently purchased an Arcadepro retro games machine. My family and friends love it. From placing the order, Home Leisure direct kept me updated every step of the way. The machine arrived on the stated delivery day, very well packaged. I received a text to advise me of the delivery window and a link for tracking the delivery. I also received a telephone call from the driver to let me know he was an hour away. I am very impressed with both the product and the company.”

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Posted 3 years ago

“Very professional team here . Very knowledgeable and patient with listening to silly questions from me ! Ben was very supportive and helpful .highly recommend anyone who wishes to purchase. ATB Charles and Sarah Danton-Rees”

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Posted 3 years ago

“Great product (pool dining table), fantastic service dealing with Sam and the guys who delivered and installed it.”

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Posted 3 years ago

“These guys are simply the most complete customer care experiance you will ever get. Dont look past them. First class”

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Posted 3 years ago

“Can not rate this company enough. i purchased the ArcadePro Mercury which is amazing and gives hours of fun when i ordered the machine i had problems with my bank account going through (which was a fault at my end with the bank) so i rang home leisure direct up and they processed the order for me and to my surprise is was delivered the next day which was amazing . Anyone reading this take note they were very helpful 100%”

Helpful Report

Posted 3 years ago

“Oxford Signature 6ft Oak & Burgundy Bought an Oxford Signature 6ft Pool table in April 2021 and though advised delivery would likely be nearer December, it was actually delivered September 2021. Really pleased with the installation process as didn't have to lift a finger. The guys were on time and polite and helpful. They levelled the table, took me through the after-care and insured everything was understood. Have already played our first competition and it plays beautifully. Beaming smiles all round!”

Home Leisure Direct 5 star review on 17th September 2021

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Posted 3 years ago

“I had my pool table delivered and I'm really happy with it. The quality is great and the team that installed it were absolutely brilliant, very professional. I would highly recommend this company.”

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Posted 3 years ago

“So pleased with my Montfort dining/pool table. Everything about Home Leisure Direct was fantastic the quality the installation the people are so friendly and helpful. I highly recommend them”

Home Leisure Direct 5 star review on 9th September 2021

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Posted 3 years ago

“Rob was so patient and professional and without doubt helped us choose the perfect table. The fitters were also consummate professionals and did not rush but took as much time as it needed to ensure we were left with a table true and straight and one we have already had amazing fun on, thank you Homes Leisure direct. If you are reading this, don't go anywhere else for your table. They have scores of tables to look at in their warehouse and one will be just right for you and may be they might have your next toy too, pinball machines and so on. Thank you Rob, thank you Home Leisure Direct.”

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Posted 3 years ago

“Awesome to deal with and super fast delivery Thank you guys”

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Posted 3 years ago

“Just taken possession of our new pool table today. Really pleased with the quality of the product. The service advisor Rob was really helpful and informative. The choice of tables was so vast but Rob really knew thee products and was able to help me narrow down the right table for our needs.”

Helpful Report

Posted 4 years ago

Home Leisure Direct is rated 4.9 based on 935 reviews