Homebase Reviews

1.9 Rating 926 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How long does Homebase take to deliver?

Helpful Report

(2 weeks ago)

Homebase normally delivers over a month.

Helpful Report

(2 weeks ago)

62.00%

Industry Average

“ They are trading fraudulently ,ordered tiles ,grout and adhesive ,garden compost on the 4th April promised 5 day Delivery , I have had numerous updates with various excuses. ”

- Anonymous

“ LOTS OF ITEMS AVAILABLE ON-LINE FOR DELIVERY DURING THESE STRANGE TIMES. VERY COMPETITIVE PRICES ON QUALITY PRODUCTS. OTHER COMPANIES DID NOT HAVE THE AVAILABILITY FOR DELIVERY OR PICK UP FROM THE STORE. ”

- KENNETH GARGETT

“ I ordered a Palram Greenhouse from Homebase. The staff who placed the order were extremely helpful. I had delivery notifications within a couple of days and the items arrived within the timeslots. The items were well packaged and came with good instructions. ”

- Mrs Ayto

Homebase Reviews

Delivery - Average