Homebase Reviews

1.9 Rating 957 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 957 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How long does Homebase take to deliver?

Helpful Report

(3 weeks ago)

Homebase normally delivers over a month.

Helpful Report

(3 weeks ago)

55.56%

Industry Average

“ Worst company service ever. Do not use. Failed deliveries twice, they are unable to contact their own logistics company other than by email which may take 3 days. Still no delivery, still no response. Avoid at all costs. ”

- Anonymous

“ After opening the sofas I found both to be the incorrect colour and model! Rang customer services who confirmed the earliest re-delivery would be in another week’s time on the 30th, this despite us currently having no seating in our sitting room and expecting guests over the bank holiday weekend. ”

- Anonymous

“ I had a delivery scheduled for 5th of January 2024 and at 3. ”

- ""

Homebase Reviews

Delivery - Average