Homebase Reviews

1.9 Rating 926 Reviews

21 %

of reviewers recommend Homebase

1.9

Based on 926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How quickly does Homebase resolve customer queries?

(2 weeks ago)

Greater than 69% of reviewers feedback is Homebase takes over a week to resolve customer queries.

(2 weeks ago)

54.00%

Industry Average

“ I called Customer Services, who arranged to collect and send out a replacement. ”

- Disgruntled Customer

“ Reported to customer service who said they would arrange collection of the damaged unit and deliver another one. ”

- Stewart Turner

“ Beyond poor from beginning to end!! DO NOT ORDER THROUGH THEIR WEBSITE. It will never arrive and the customer service is non existent. ”

- Anonymous