Homebase Reviews

1.9 Rating 953 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How quickly does Homebase resolve customer queries?

Helpful Report

(2 months ago)

Greater than 66% of reviewers feedback is Homebase takes over a week to resolve customer queries.

Helpful Report

(2 months ago)

63.64%

Industry Average

“ We visited Homebase in Maidenhead today to purchase a nest of tables. We were assisted by Connor who was friendly, professional and extremely patient. Nothing was too much trouble. Amazing customer service. ”

- Anonymous

“ This is a pretty good program if you go with the paid package. The biggest/most frustrating aspect of this program for me is the wait time for customer service. Thankfully I don't have to contact them often. However, today, I did and again waited for an extended amount of time (almost 40 minutes).That is a long wait time when you are trying to run a business. ”

- Cheryl

“ I would like to commend Sarah from the Telford store because she went above and beyond normal customer service when she sorted out the mess that the Wolverhampton store made of mixing my Dulux Grey steel 4 paint. ”

- Geoff D

Homebase Reviews

Customer Service - Average